COBB HEATING & COOLING INC
About us
Locally owned company with licensed/certified technicians. We rely on our great service and customer satisfaction to promote our business. We also provide uniforms, company vehicle and full benefits plan to each employee.
Business highlights
Emergency services offered
25 years of experience
Services we offer
Service and repair Hvac systems. Install Hvac systems in commercial and residential applications. Custom sheet metal fabrication.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.99 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 0% | ||
| 0% | ||
| 22% | ||
| 11% |
Showing 1-9 of 9 reviews
Stacy S.
May 2022
I got an estimate for a thermal expansion valve replacement. I was told they bill $90 per hour (when I spoke to the office). The repairman stated it was probably a 3 hour job. I got an estimate that stated 3 hours at $90. I saw no problem. The repairman came at about 10:00 to do the job. He finished sometime between 11:30 and 11:50. I thought, "Great, I only have 2 hours to pay for instead of 3." When I received the bill, I was surprised to see the hours billed for the repair as 3 hours. I called and was told that this particular job was an automatic 3 hours billed. No where does the estimate state this fact. If this were the case, the estimate should say quantity of 1 at $270, not quantity of 3 at $90. I politely said that I would pay it and never do business again with such a dishonest company. She said it wasn't dishonest as we had an estimate. I will let you, the reader, be the judge as to whether you want to do business with them. If so, make sure you have all the facts on how they bill your project.
Response from COBB HEATING & COOLING INC
"[Member Name Removed] I’m sorry you were unhappy with our services at parakeet rentals. The repair cost was approved by you before any repairs were made. 1 hour was for the initial service call. 3 hours was for on site repairs and locating the part. When we arrived at the location your renter would not answer the door. After waiting for you to drive to the location to unlock the door the renter did awaken and let us in before you arrived. Our tech was on the job waiting to gain access before you arrived and renter came to the door. As I have explained we purchased the part from a hvac wholesaler with an approximate 40 minute drive each way from our location. With finding 4 bad online reviews and your call to our office I know you are very dissatisfied however If there is anything I can do to make you happy with our services please let me know and I’ll do my best to do so."
David B.
Sep 2017
unknown
Charles G.
Mar 2016
Installation went smooth. Tech's were all very professional and showed up on time. The system works properly with no issues. The parts and labor came in exactly on the quoted price with no surprises. Heating and air install was the smoothest part of the entire process.
Alex W.
Sep 2015
They were suppose to come out and fix my AC unit or at least tell me what the problem was so I can make a decision on what to do. He changed the thermostat which he told me was $50, then turned out to be $60. Also he said he was going to charge me for an hour then that turned out to be an hour and an half. He never checked my filters which were caked on with dog hair from the previous owners. So I paid him he lefts no cold air so I called another company and they fixed it. Thanks Cobb ANOTHER UNSATISFIED CUSTOMER!! KEEP IT UP THE LIST IS GETTING LONGER.
Response from COBB HEATING & COOLING INC
"We apologize for the oversight on your dirty filter. You signed the invoice and paid the bill while the technician was present. If you were confused with the price of the labor or the thermostat that could have been addressed before you paid the bill. We strive to do the best job possible and to keep our customers satisfied. We will return your $169.00 in the mail today."
JAY D.
Aug 2015
We began experiencing problems with our Goodman heating and cooling system earlier this summer. Unfortunately, the problems were numerous. After two attempts at fixing the problems, we decided to replace the entire system. Cobb Heating & Cooling provided both the best price and best warranty of the three vendors who submitted replacement estimates. Additionally, Cobb deducted the price of the second service call from its already low estimate. Cobb installed a new Lennox system consisting of a XP16 heat pump, CBX32MV air handler and iComfort WiFi thermostat that has been problem-free since installation. The only problem during installation was that Troy (Cobb) was initially unable to determine if the two-stage heat pump was properly transitioning between stages. It turned out that the transition was so quiet that it could not be determined audibly. April (Cobb) was incredibly helpful in answering questions about the system, getting the new system ordered and handling all of the rebates for us. We could not be more pleased. We received a good system at a good price plus excellent service. You can?t beat that. We highly recommend you consider Cobb Heating & Cooling the next time you need a HVAC contractor.
Jerry K.
Jun 2015
.
Dan G.
May 2015
Another HVAC service company was called to confirm the compressor failure, which they did. This company however found that Bryant had RECALLED this compressor and was offering free replacement (parts only). This Company only charged $500 in labor to install the compressor and auxiliary parts provided by Bryant. Note that Cobb never mentioned this compressor recall and were going to charge nearly $2000 to replace the compressor!!
Needless to say, Cobb will never be used by me again after their blatant display of incompetence and/or dishonesty.
Needless to say, Cobb will never be used by me again after their blatant display of incompetence and/or dishonesty.
Vicki P.
May 2015
They fixed it. The original problem was an odor coming from AC. They put bleach in the drip pan and showed me how to do it. They think a dead mouse was in the unit. The smell is gone now and I am happy. It was a good experience.
James H.
Dec 2014
unknown
Licensing
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FAQ
COBB HEATING & COOLING INC is currently rated 3.9 overall out of 5.
COBB HEATING & COOLING INC accepts the following forms of payment: CreditCard
Yes, COBB HEATING & COOLING INC offers free project estimates.
No, COBB HEATING & COOLING INC does not offer eco-friendly accreditations.
No, COBB HEATING & COOLING INC does not offer a senior discount.
Yes, COBB HEATING & COOLING INC offers emergency services.
No, COBB HEATING & COOLING INC does not offer warranties.