Raft To Rafters Pool & Spa Inc.
About us
Raft to Rafters Pool and Spa is an award winning family owned business that has served South Central Indiana since 1974. We are known in the communities that we serve as a company with the highest standards of work and an undisputed reputation for customer service. Our success has been built on using quality products, fair pricing, expert service, honesty, and a team of committed and successful individuals dedicated to excellence and customer satisfaction. In fact, several of our employees have been with our company for over thirty years. We are the only professional pool builder in the area that does all the construction work with our own employees. We DONOT use subcontractors for each stage of the project which allows us to have more control and oversight over the progression of turning your backyard into a permanent vacation getaway which you and your family will enjoy for many years. Our in ground pools come with a transferable lifetime warranty so we not only increase the value of your property but we also give the new homeowner peace of mind should you sell your home. When you choose a Raft to Rafters pool you have the benefit of interacting with the third generation owner, Matthew Miller from the start of the project to the end, you will be given his personal cell phone should you have questions at any time. This is the type of customer service Matthew’s grandfather, Lorin Johnson has been providing his customers with since he founded the company thirty nine years ago. Having grown up working in the pool business Matthew learned from Lorin what sets Raft to Rafters apart from the competition and makes them the Swimming Pool store of choice for their customers. Raft to Rafters is committed to taking care of their customers even after the pool is installed. This is accomplished by using our team of highly trained professionals for ongoing maintenance to your pool. We also have a retail store that carries a full supply of chemicals, skimmers, automatic pool cleaners, pool parts, filters, accessories, hot tubs, and a free water testing lab to test your pool and spa water with experienced personnel to assist you.
Business highlights
Services we offer
Delgard fence distributor, In-ground pool sales and construction, Infrared Saunas, New Liner Installation, Pool Repair, Pool and Spa Chemicals, Pool and spa accessories and equipment, Saratoga Spas, Spa Repair, Weekly pool maintenance, above ground pool sales and construction, and Soft Tubs Dealer), hot tub sales (Nordic Hot Tubs, pool toys and rafters
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 38% | ||
| 0% | ||
| 13% | ||
| 38% | ||
| 13% |
Oct. 8, 2014: Softub Motor dropped off to Raft to Rafters (R To R) business for repair. I was advised that repair would be completed when time allowed as swimming pools were a priority.
Dec.11, 2014: Phone Call from R To R that motor needs a new board, R To R is out of boards, and manufacturer will not make new ones until late December, so informed that repair should be done in early January. I ok R To R to order a new board and to install it in my Softub motor.
Feb. 7, 2015: Replacement of needed Board is complete and I pay R To R for repair $556.21 plus tax and I purchase Softtub chemicals for a total Visa Billing of $623.20. I ask about warranty and am informed that warranty info will be emailed to me. (Warranty info has never been received).
March 2015: Weather breaks and we fill tub and install motor. Motor runs constantly in an attempt to reach (what should be 104 degrees). Motor does not heat over 98 degrees. Phone conversations with R To R. Advised by R To R that I probably got a defective board from the manufacturer. R To R states that they have boards in stock so this replacement of defective board should not take as long as original repair. Verbally given a turn around time of 1 -2 weeks.
April 11, 2015: Softub Motor dropped off to R To R for replacement of manufacturer defective board that R To R installed. Now, contrary to what I was told on the phone in March) I'm told that my motor was again, not a priority and that they would do it when they could "get around to it", but they were busy with swimming pools and that was the priority.
April 25, 2015(Saturday) Phone call to R To R. I'm told that it's Customer Appreciation Day and they can't speak to me because they are busy, but they would call me on Monday April 27th.
April 27, 2015: I wait virtually all day for a call that never comes. Call to R To R at 4:30 p.m. (prior to their closing time of 5:00 p.m.). I'm told that it is too late in the day to speak with anyone about this matter, but that I would receive a return phone call "tomorrow". "Tomorrow" never came and I have not received a return phone call from R To R.
May 15, 2015 Email to owner [email protected] of R To R. No response.
May 20, 2015 Initially spoke with Angie's list consultant and initial negative rating given Raft To Rafters. Angie's list consultant states that usually business will respond to negative rating.
May 26, 2015 2nd email to owner [email protected] of R To R. as no response to May 15th email and no response to May 20th writing of Angie's list negative rating.
May 27, 2015 Out of desperation to figure out what might be happening at Raft To Rafters, I check their Facebook page and discover that they have given erroneous pool water test results to customers due to faulty testing equipment. They advise their pool customers to email them at [email protected]. It appears that they are concerned and want to make it right with their pool customers.
May 28, 2015 Email to [email protected] since I obtained this address from Facebook and hope that perhaps they will want to make it right with this customer. No response to email received this date.
I realize that manufacturer defects happen and I received a manufacturer defective board. I don't blame R To R for that.
I understand the swimming pool business and the crazy "busyness" that occurs during the swimming pool closing and opening seasons (both of which have occurred since I initially dropped off my Softub motor for repair back in October 2014).
I am not a demanding customer with any business and have never been with Raft To Rafters. This is evidenced by the this write-up, my relentless attempts to elicit a response from Raft To Rafters, and the timeline that I have endured.
I am very frustrated that Raft To Rafters will not communicate with me about the status of the needed repair.
I worry that the new boards they had in stock in March will be depleted and they will (once again) tell me that I need to wait for a late December production by the manufacturer for a new (hopefully this time functioning) board.
I am dissatisfied with the attitude that this issue is not a priority; even though they have had my $623.20 since February 7, 2015.
I'm concerned that in addition to my money, they are in possession of my Softub motor which contains a manufacturer defective board which they installed. One would think that Raft To Rafters would want to re-inventory that defective board and return it to the manufacturer for refund of their money, install a working board in my motor, and finish this transaction.
I have waited since October 8, 2014 to receive a functioning Softub motor from Raft To Rafters. Raft To Rafters has been in receipt of my Visa Payment of $623.20 since February 7, 2015.
Due to a lack of communication from Raft To Rafters since April 11, 2015, I have no evidence that Raft To Rafters intends to complete this transaction or when they intend to complete it.
My preference for resolution of this issue is for my Softub motor to be returned to me in working order as soon as possible.
"Hi Adam, Thank you for using Raft to Rafters Pool & Spa and reviewing us on Angies List. We were unaware of any damage to a pool cover. I do apologize if we damaged something and did not bring it to your attention. There is a possibility that we were unaware of the damage also. Please contact me directly at [email protected] or 812-372-7973 and I will make it right for any damage that our crew may have caused. Thanks, Matt"
Licensing
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