Peterman Heating, Cooling & Plumbing Inc.

"[Member Name Removed], I spoke with you a few weeks ago regarding your high water bill. As I said on the phone, I am sorry you are dealing with this situation. I was trying to come up with a fair solution to your water situation. On November 13th you called us to your home because you were experiencing a high water bill and your water softener was running continuously. After reviewing your phone call to us, you asked us to come out and provide an estimate. We promptly came out and assessed the situation and provided solutions to fix the water softener. After you reviewed our 4 solutions, you chose not to do anything that day, and said you want to talk it over with your family. We were not pushy and we allowed you to take the time you needed. You knew we did nothing to fix the water problem since you declined the work on that day. We charged you nothing to find the problem and provide solutions. Our company has never willingly done any repairs to a customer's home without their approval, and we never force anyone to do repairs they are not comfortable with. Our company is built on taking care of every customer within the means we have. Again, after listening to your phone call in November, you called us out because you had a high water bill. The problem you are insinuating we caused when we were out at your home, was something you already knew. We gave you a solution to fix the problem, but you chose not to proceed with the work. Unfortunately, I was not able to help you on the phone with your problem because once I said we could not take responsibility for an existing problem, you said you would go to every social media site, to all you neighbors and friends, and tell them what a terrible company we are and hung up. There is no reason I would not help you fix the water issue you are having, and I would STILL be more than happy to review the solutions you were given to help you. Please let me know if we can be of any assistance."

"Ms. [Member Name Removed], Thank you for choosing to use our company and giving us a good review for our work. I understand that the cost might seem a littler higher, but the cost includes material, training and labor that goes into the business. We want to ensure that we have the best technicians and that the job is done right. We believe that the quality of work that we do here at Peterman is top notch for that reason. If you need anything else, please let us know. Sincerely, Peterman Heating Cooling & Plumbing, Inc."

"Ms. [Member Name Removed], Thank you for choosing to use our company in the past. I understand the cost might seem a littler higher, but the cost includes material, training and labor that goes into the business. We want to ensure that we have the best technicians and that the job is done right. We believe that the quality of work that we do here at Peterman is top notch for that reason. If you need anything else, please let us know. Sincerely, Peterman Heating Cooling & Plumbing, Inc."

"Ms. [Member Name Removed], Thank you for taking a few minutes to review our company. We are so blessed to have so many great customers. If there is ever anything we can do to provide better service, feel free to reach out to us. Have a great day. Sincerely, Peterman Heating Cooling & Plumbing, Inc."

"Thank you for reviewing our company on Angie's List. We appreciate your feedback, as we use these reviews to ensure our customers are receiving superior customer service and quality work. We thank you for choosing us for your HVAC needs, and are so glad that you are satisfied with the work that we have performed. Should you need any further assistance, please don't hesitate to contact us. Sincerely, Peterman Heating Cooling & Plumbing"