CRYSTAL-AIRE INC

Our insurance had assigned one company for the clean up and they were delayed in coming and did not get to the work for over ten days. Because we complained, they gave us the number of Crystal Aire. He called me back the same day and told me he would be in my neighborhood the next day due to a seminar he'd be taking in Indy. He came in uniform and was pleasant, compassionate and honest. He and his assistant assesed the damage and told me exactly what they would be doing and the date and time they would arrive. They did all of the above. They were professional in every way. They explained to me the steps they were taking and why. They took pictures of mold that had begun to develop due to the number of days we had to wait. They called to check on our satisfaction and moved up the carpet cleaning time because he had a team in our neighborhood who could do it sooner. All of the workers were polite and good at what they did and cleaned up when the job was done. I would use them again.

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