
Spring-Green Lawn Care
About us
Spring-Green Lawn Care delivers both traditional and organic lawn and tree care services centered on the beautification of local neighborhoods and communities with both residential and commercial customers. As your locally owned and operated neighborhood lawn care professional, we take our commitment to our community seriously. That includes offering you the highest quality service performed in an environmentally responsible manner by trained and licensed technicians.
Business highlights
Services we offer
Lawn fertilization & weed control, core aeration, grassy weed control., lawn disease control, lawn insect & grub control, mosquito control, ornamental bed weed control, perimeter pest control, seeding, tree & shrub care
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
74% | ||
15% | ||
5% | ||
5% | ||
0% |
"I appreciate your opinion, thanks for sharing! Ryan"
"thanks for your review!!"
"Thank you for leaving feedback, we appreciate it, good or bad. In this case, the terms of the deal were for new customers only and lawn size less than your lawn size. We went ahead and allowed use of the deal you purchased for your lawn, regardless of size or the fact you already had an account with us from the previous year. I do appreciate the positive feedback about the work we provided, however I am disappointed you feel as though we were intentionally misleading. I would be happy to have further conversation with you, feel free to reach out. Thanks, Ryan"
"Thanks for the positive feedback!"
"I am glad to see you are happy with the services we have provided! Thanks for the feedback!"
"Thank you for taking the time to leave feedback!"
"Thank you for your feedback!"
"Thanks for taking time to leave a review. I see you gave a C for punctuality. Please let me know if there was a problem or if you have any suggestions for improvement. Ryan"
"Thanks for the great review! I am glad to hear everything is going well!"
"Thanks for leaving a review. We are more than happy to call the day in advance of an application to let you know a technician will be out. In your case, I do not see where you requested a call. If you reconsider and would like to continue treatments, we are happy to change this setting on your account. I also see you only set up the first couple applications of the program. In order to achieve results, applications need to continue throughout the year. Weeds continue to germinate throughout the year and fertilizer is used up over the course of a month or so. Please let me know if you have any questions or would like to meet on your lawn to discuss further. Ryan"
"Thank You for taking the time to leave a review! Your feedback is much appreciated."
"Thanks for the feedback!"
"Thank you for the review, we will keep the lawn looking great for you!"
Over a week went by and I didn't hear anything, and then I got a phone message, basically saying that they had come out and looked that morning and that there was no damage that could have been caused by their spray. He said that the tulips in the back were losing their petals, too, and, very condescendingly, said that's what tulips do. Yes, tulips do. But over a week earlier, the tulips in the back weren't losing their petals, when the ones in the beds near where they treated were bare. (And I have pictures.) They hadn't looked at the peonies, which I am sure will be fine next year, but that is really beside the point; they shouldn't have been damaged in the first place. The speed of the application left ridges in our yard and the unevenness has left stripes of weeds. Because of all of this, when I called back I just left a message explaining that they had not addressed my concerns and that I thought it was best if they not come back.
So, on June 9th, I happened to be working on my front porch when a different tech pulled up in front of the neighbor's house and started to unload. My neighbor on the other side was also outside working and was watching him. The tech started to come toward our yard and I waved my arms at him and yelled "No," and the other neighbor--who had damage after the first treatment-- walked over toward our driveway, too. The tech rode up the driveway and I told him that I had discontinued the service. He said, "What?" and I said, "I fired you guys." He said in a really snarly tone that no one had told him and started to turn toward my lawn. I yelled (because his machine is loud) for him to stay off my lawn and he turned and gave me a really nasty look. After that he went back to his truck, and I returned to my yard work.
A couple of minutes later I got a call from Spring Green asking about the "run-in" with their tech. I explained what happened, and reiterated that we weren't happy with their services and didn't want them to come back. At that point the caller said, very belligerently, "Well the tech says you threatened to "beat his ***," using language that I wouldn't use. This is not the way that I would talk to anyone, or even the way that I think. I told the caller that I had most certainly not said that, and that furthermore, my neighbor had been right there the whole time. When I told the neighbor what the tech had said, my neighbor was feeling like he needed to go say something, but I told him there was no point. When I told the caller that my style of responding was to contact the BBB or review them on Angie's List, he said that *I* have an attitude problem. The words and actions of the tech and the caller have given me an impression that Spring Green needs some work on their company culture and attitude.
I do want to make clear that we never ended up paying for the first treatment.
"Thank you very much for the great review!"
"I am glad to hear your lawn is looking so good after only 2 applications! I appreciate the kind review!"
"Thank you for your comments!"
"thanks for the review! Your feedback is much appreciated!"
"A great review! Just what we like to hear! Let us know if there are any ways you think we might be able to improve. We appreciate your business!"
"Glad to hear you are satisfied with your service! We appreciate your business!"
Licensing
State Contractor License Requirements
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