FREELAND'S REMODELING GROUP, LLC

Unfortunately I really don't like providing negative reviews but Kris and his team need to take their jobs more seriously and respect the home they are working on. I scheduled my bathroom remodel through Lowe's and Kris was the contractor. Day 1 - Removable of exist bathroom: there were nicks and dents along my hallway wall and stairs. The walls will need to be patched, sanded and painted. Day 2 - the second story bathroom flooded because they forgot to cap the pipes, damaging the ceiling on the first floor. I came home from work to industrial size fans for the whole weekend. Two attempts at repairing the ceiling has left me very disappointed. I now have to have someone else come out to repair the damaged ceiling Day 3 - ceiling fans were installed but to the wrong switches Day 4-6 There's no schedule, poor communication... I have to text daily on when to expect the crew to arrive. Day 7 - Kim scheduled the glass door install and said she would call me 30 minutes prior to their arrival since I work. Kim texted me that they were 5 minutes away and I immediately left work only to discover the glass installers didn't wait. When I inquired to Kim why she didn't call earlier, she was busy. No regard to how this affected me. Day 8 - Issues with the custom cabinet in the laundry room. I noticed that Kris' crew randomly drilled holes all over the back of the cabinet to align the pipes. When asked if they ever thought to measure before drilling, Kris's response - we'll cover that up and you'll never notice it. I had to take a day off to talk with Kris and Brandon and discuss the issues and what needed to be done. Brandon was their "quality" guy who promised to follow-up and make sure we ended on a good note. Never heard from him again. Day 9 - The only job scheduled was to sand the bathroom wall so we could paint before the install of the cabinet and toilet. Dale did everything but sand the wall... he installed the cabinet over unsanded walls, didn't align the cabinet with the mirrors and put on the trim. The shower head was installed and someone scratched the metal up trying to tighten it in with a wrench. Damaged shower head but no one mentioned it to me. I had to point it out to Kris. Day 10 - Keith arrived to sand the wall. They were nick and dents that we asked to fill and he said he could only sand. We spent two hours after work, patching and sanding the wall to prepared for painting. Day 11 - final day of install. I sent Kris a punch list. He arrived and quickly installed everything; he quickly left before we could have a walk through. The sink has a leak, the toilet keeps running... and they left a mess in our garage that he never bothered to sweep up. And there is huge scratch in the vanity that looks like someone tried to filled with a sealant. Day 12- Cleanup. Since Kris and his crew don't clean up, we have to sweep the garage and driveway since we keep stepping on wood chips, sand and screws. We have to scrap drywall compound off the floors in the garage and random spots on the walls. We have to address the paint on our hardwood floors when the ceiling was painted. And... we still have a ceiling that looks like crap, a bathroom sink that leaks, a toilet that keeps running and a vanity that is scratched. Kris and Kim are horrible at communication and scheduling, I should have been paid for managing this project. The crews DO NOT pay attention to detail, not sure if they are in a hurry but the quality is not there. So many of the issues we experienced could have been resolved if they just took their time and were more careful. I read the other reviews and there were good and bad - if you get Kris and his crew please find someone else. The laundry room cabinet has to be reordered and I asked Lowe's to assign another contractor for the install because I have no confidence that Kris and his crew could properly install it. So disappointed that there are companies out there that misrepresent themselves as quality focused...

At the very start, the schedule for the update was never clearly given to us. However, subsequent communication revealed that all work would be keyed off the delivery of the kitchen cabinets. Even though nothing else that was to be updated would have affected any work in the kitchen. That is, all the flooring could have been completed after painting but before the kitchen cabinets came in. The cabinets came in at the end of August. We signed the contact in July. We finally finished up with them on November 22! We had weeks when no work was done and no communication as to why. Their subs for plumbing and electrical lost items that needed to stay. The faucet was found but the light fixture was not. Their replacement for this lost light was terrible. Now on to flooring. Freelands contacted with Unique Home Solutions. Never allow them to do flooring work for you. We wanted to match our existing kitchen flooring. However, they came in put the floor in without any regard to matching/feathering in to the existing flooring. The floor heights we uneven (due to the difference in the sub-floor situation between carpet and linoleum). It took two weeks to get this issue resolved. Scheduling was terrible, communication was terrible especially when things were at issue, terrible.

This is the second time we've used the Freeland team for a major remodel.  We had them remodel our kitchen about three years ago, and just like the kitchen, they did a great job on our bathroom.  This time they replaced the flooring, whirlpool tub, shower, wall tile and all the "behind the wall" issues that came up.  

We were extremely pleased with the kitchen project, not only because of the work they did (which was outstanding), but because they worked with me when I told them I wanted to purchase the materials for the bathroom remodel myself and then have them install the products.  I always do a ton of research before purchasing anything and finding a builder that would allow me to buy the material myself get the exact product at the best prices I could find. 
 
The workers cleaned up completely everyday before they went home and always kept us informed of the schedule.  Overall, we have been extremely pleased with Paul and Kris's work and wouldn't hesitate to recommend them to family and friends or hire them again for other projects.  Thank you guys for the great work you've done for us!!

unknown

He is a perfectionist by nature, so everything he did I didn't have to worry about. He did a great job.

Fair pricing, good communication

unknown

We've used Freeland's Remodeling a total of three times now.  The first time was great, the second time was mediocre, and the third time was a disaster.  The demolition of the existing kitchen, the drywall patching, and the painting turned out pretty good; at least they have a few good qualities.  Unfortunately, they cannot be trusted with any work beyond that. 

Two guys came out to install our new kitchen cabinets.  They worked incredibly slow and had to call Paul (one of the owners) several times asking how to do this or that, all things that experienced cabinet installers could have handled on their own.  When they finished I noticed the cabinet peninsula was not square with the cabinets along the wall.  I immediately called Freeland's office, expecting them to be embarrassed by such an obvious mistake and return immediately, but they weren't able to send someone back out for a week, which meant we had to reschedule our appointment for countertop measurements. 

The next week, they sent out an even more clueless guy than the first two.  He brought no tools with him and was not told what kind of work he was going to be doing when he arrived.  He had to go to Lowes to buy a nailgun, and then realized he didn't have an air compressor or the right size nails, so he sat in his truck while someone brought him the right gear.  His method of squaring the cabinets up was to shove the peninsula across the floor, which opened up a giant gap between the cabinets and the wall, and cracked the wood on our brand new cabinets.  He either didn't notice, or didn't care, because he left without addressing either.

A few days later I was cleaning my garage and realized my expensive jigsaw was no long on my workbench where I left it before the cabinet installation.  I called Paul to ask if his guys borrowed it for my kitchen and accidentally took it with him.  He "looked in the truck" and "asked the guys" but it was nowhere to be found.  I have no proof that my Dewalt jigsaw is in one of his guys' houses, but it sure as heck isn't in mine anymore!

When I went to install my dishwasher a few days later I found the opening was too small!  Freeland's drawings clearly showed a standard 24" dishwasher.  How can professionals mess up something so simple?  Fortunately, I was able to resolve this myself by removing one cabinet, ripping a half inch off of a spacer piece and resetting the cabinet.

Today I attempted to install my new pantry doors which Freeland framed in for me.  Both door openings are too narrow and one is too short.  Looks like I'll be running my new doors through the tablesaw tomorrow.  Now we're waiting to see what else they've screwed up.  My wife calls it "The Freeland Legacy" because we never know when we're going to find something they did wrong and spend a day fixing it.

Throughout all of this, they were routinely late and left early (their working hours where about 10am-3pm, with an hour lunch.)  They didn't show up at all one of the days, and I had to call to find out where they were.  They had another job to go to and forgot to call me.  Several of the guys that came for drywall and painting did not speak English, making it impossible to ask questions or explain concerns.

They did a fantastic job!  Kris and his team were highly reliable, did high quality work, and the price was very fair.  I would highly recommend them to anyone!  Thanks.

Excellent - dealing with Paul Freeland was a great experience.  He paid attention to the details, things were done properly and on time. He has high standards and works to that level with an eye for detail.  I never had to follow up or worry about the work Paul did - I always new it would be done right. He even made sure other contractors I had doing work were doing things correctly.  I am a bit of a perfectionist and would definitely use Paul in the future and recommend him highly.

They did a good job and were the most reasonably priced for the floor installation.  They complete the work in the time frame they indicated they would and we were comfortable  having them in our home.  They were recommended to us by a cabin company in Westfield and the reviews on Angie’s List helped us decide to go with them for his project.  They can do just about anything.  If they did anything that wasn’t quite right they would go back and take care of it promptly.  I would highly recommend them to others and we intend to use their services again.

Very positive experience overall.  Freeland team installed drywall as part of our master suite remodel.  Work was completed as described, on time, and workers were clean, professional, friendly, and hard working.  Work completed was of good quality and done much more efficiently than if we had tried to do it ourselves.  There were a few areas to which we made minor cosmetic corrections after the work was completed, but as we are rather particular, many other people likely would not have even noticed the imperfections.  Freeland was recommended to us by our neighbors who have had work done several times by the Freeland team.  Would happily use the Freeland team again as we continue our remodeling projects.

We couldn't have asked for a better crew, all of Paul?s workers (especially Jack and Jim) were very professional, thorough, and detail oriented.  They began the project 1 week before the cabinets were due to be delivered and they did all of the demo and much of non-cabinet installation work before the delivery.  We ran into a few issues but Paul and his team were very flexible and adjusted as we went along.  Due to some shortcuts the builder used to route electrical lines through the bulkheads (which were being removed) Paul had to route the 8-10 electrical wires in such a way as to not have to call in an electrician to run all new lines, so they would all be behind the drywall.  I still can't believe he was able to organize the wires so there were no code issues.  They were all extremely flexible to my many requests, since I work from home, I was there for the entire install and was amazed at how neat, clean, and fast they worked.  The total remodel from the first day until the last took just three weeks!  The amazing part of the three weeks is that includes the time it took to have another company measure and install the Granite countertops.  Even though we hired the Granite Supplier (Stone Spectrum) and Freeland and Associates separately, it turned out they had worked on many jobs together and Paul took it upon himself to keep Stone Spectrum updated on the progress and schedule the appointment for the measurement for the granite.  You could tell they?ve done this before because they were able to finish the cabinet install about an hour before the granite company arrived to measure for the countertop.  They measured for the countertops on Friday afternoon and installed it the following Thursday, it couldn't have worked out any better for us.  Paul had a family vacation scheduled during the middle of the install, but it was scheduled while we were waiting for the granite, however Jack and Jim were there one day to finish up some final trim work. 

 We couldn't be happier that we chose Paul Freeland and his crew; they did more than we expected and we really can't say enough about them.  If you are thinking of having an area of your house remodeled, I strongly recommend you contact Paul, you won't be disappointed.

great

Paul met with us to give us an estimate, and had all the contractors with him that would be doing the work along with the window salesman. They gathered all the information about the job, ordered the window and when it came in Paul gave us a call to get working on it. The window was put in, then the painter came to work on the outside, and another guy came to stain the woodwork. When it was all done, they put the window treatments and blinds back in place and the window looks fabulous! I was very impressed with the quality and professionalism!

THEY ARE EXCELLENT AND VERY FRIENDLY!

HES FAIRLY YOUNG- A LITTLE SLOW IN GETTING DONE BECAUSE HE WAS COMMITED TO OTHER WORK, BUT I WAS VERY PLEASED. HIS WIFE DESIGNS THE CABINETS.