Pella Windows and Doors
About us
Showroom Locations;*GRANGER, IN 1226 East University Drive Mon-Wed, Fri 8am-5pm; Thu 8am-7pm; Sat 9am-2pm. *CHESTERTON, IN 560-1 Indian Boundary Road Mon-Wed, Fri 8am-5pm; Thu 8am-7pm; Sat 9am-2pm.
Services we offer
The Pella Promise is our commitment to help you find the right windows and doors for your home and budget. Provide a no-mess, no-guess installation day. And back your project with our exclusive Total Care Guarantee. We’ll make your replacement project easy. That’s our promise.
Amenities
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 76% | ||
| 18% | ||
| 0% | ||
| 6% | ||
| 0% |
"Thank you for your review! We appreciate and value your feedback. Best regards, Pella Community Team"
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"Thank you for your review! We appreciate and value your feedback. Thank you again for choosing Pella products! Kind regards, Pella Community Team"
"Thank you for your review! We appreciate and value your feedback. Thank you again for choosing Pella products! Kind regards, Pella Community Team"
"Thank you for your review! We appreciate and value your feedback. Thank you again for choosing Pella products! Kind regards, Pella Community Team"
"Thank you for your feedback. It is our goal to continuously improve our products, service and company. We have received your review and have forwarded it to our customer service team for review. Best regards, Pella Community Team"
"Thank you for your review. We appreciate and value your feedback. Thank you again for choosing Pella products. Kind regards, Pella Community Team"
"Thank you for your review! We appreciate and value your feedback. Thank you again for choosing Pella products! Kind regards, Pella Community Team"
Our ordeal began on May 19, 2014 and ended September 17, 2014. I rated the experience as good because the installers, the repairman and the salesman with whom we dealt were great and hard working. I want to be fair to them. Our job included 6 rooms and 7 windows. To be fair, the living room picture window is made up of 5 panels so it is good sized. The dining room window is a picture window with two sides panels that can be opened. These are considered one window in each room for contract purposes. We had a small window in the kitchen, bathroom and 3 in two bedrooms also replaced. We were told because of the age of the house (1960s) everything in these rooms had to be covered for protection because of the lead paint issue. They would do that if we wanted them to do it. We are retired so that was no problem for us to do to our satisfaction. The problem arose in the bedrooms. Our furniture is wooden and large and heavy. The pieces had to be taken down and stored against a far wall or at the very least moved away from the window areas so the men could work. These two rooms were our nightmare because of the type of furniture we have and our age. We were told the entire job would take two days and we planned our schedule around this. The following week we were to have guests spend 4 days and nights with us and we planned accordingly. That gave us a week to set up the beds and move furniture and clean. On the second day of installation we were told that the job could not be completed because they were short of molding material and that we would have to wait another two weeks for the material to arrive. Needless to say I was quite upset. The job consisted of 6 rooms an 7 windows and they were short interior molding for 4 of those rooms and 5 of those windows. The gentleman who relayed the information to us said that whether it was a window or additional molding it would take 2 weeks. We talked to the installers and they said they would check their supply of window molding to see if they had extra. I called our salesman and he worked with us to complete the job 2 days later. That being completed I checked all the windows and found one in the bedroom that had a hairline crack. I called Pella. Our salesman came out and checked. He ordered a new window and two weeks later the repairman installed the window and helped me move the furniture back in place. In July I called about not being able to close a dining room window. Our salesman was sent out and found it needed to be repaired and called it in. I waited a month for a return call and finally called again in early August. We set up an appointment for August 28. The repairman repaired the problem and then found the lock was damaged. Knowing the routine, through him we set up another appointment for two weeks later and on September 17 he installed the new window lock. Would we use this provider again? Only for repairs since a life-time warranty is included. Would we recommend this provider to someone else. Probably not.
"Thank you for letting us know about your recent experience. We are committed to continuous improvement and truly appreciate your feedback. Kind regards, Pella Community Team"
"Thank you for taking the time to write about your experience. As a company we continually strive to make our products, service and company better. We can't do that without feedback from you. I have sent your review on to our customer service team. They will reach out to you to discuss this as soon as possible. Thank you, Pella Community Team"
"We have received your review and have forwarded it along to our Corporate Customer Service department. A representative will be reaching out to you as soon as possible. In the meantime, we’d love for you to connect with us and share your before and after photos. Thank you, Wendy, Pella Community Team Follow Pella: Twitter.com at @Pella_News Facebook at facebook.com/pellawindowsanddoors Pinterest at pinterest.com/pellawindows YouTube at youtube.com/pellawindowsanddoors"
"Hi [member name removed], Thanks for sharing your feedback. We value your opinion and are happy to hear you had a good experience. We’d love for you to connect with us and share your before and after photos. Thanks, Cathy Lee, Pella Community Team Follow Pella: Twitter.com at @Pella_News Facebook at facebook.com/pellawindowsanddoors Pinterest at pinterest.com/pellawindows YouTube at youtube.com/pellawindowsanddoors"
"Hi (Removed Member Name), Thanks for sharing your positive experience, and are glad to hear that you are happy with your Pella purchase. We’d love for you to connect with us and share any before and after photos you may have from your project. Thanks, Cathy Lee, Pella Community Team Follow Pella: Twitter.com at @Pella_News Facebook at facebook.com/pellawindowsanddoors Pinterest at pinterest.com/pellawindows YouTube at youtube.com/pellawindowsanddoors"
Once we decided to get the windows and doors from Pella a date was set for the job to be done.
The installers came on the exact date, and were on time.
I was very impressed with their professionalism, promptness, and care of our preperty as they worked.
When finished they cleaned everything up, made sure we were completely happy and undersood how to use the new window and doors.
A few days after the job was done I thought the door was a little hard to slide so I called and withing just a few days a repair came and made a small adjust ment for me and the door now slides a little more easily for me. I was thrilled
"[removed member name] Thanks for sharing your feedback. Thanks, Cathy Lee, Pella Community Team Follow Pella: Twitter.com at @Pella_News Facebook at facebook.com/pellawindowsanddoors Pinterest at pinterest.com/pellawindows YouTube at youtube.com/pellawindowsanddoors"
"Hi [Member name removed], Thanks for sharing your feedback. Thanks, Cathy Lee, Pella Community Team Follow Pella: Twitter.com at @Pella_News Facebook at facebook.com/pellawindowsanddoors Pinterest at pinterest.com/pellawindows YouTube at youtube.com/pellawindowsanddoors"
"Hi (Removed Member Name), Thanks for sharing your feedback. Thanks, Cathy Lee, Pella Community Team Follow Pella: Twitter.com at @Pella_News Facebook at facebook.com/pellawindowsanddoors Pinterest at pinterest.com/pellawindows YouTube at youtube.com/pellawindowsanddoors"
"Hi [member name removed], Thanks for sharing your feedback. Thanks, Cathy Lee, Pella Community Team Follow Pella: Twitter.com at @Pella_News Facebook at facebook.com/pellawindowsanddoors Pinterest at pinterest.com/pellawindows YouTube at youtube.com/pellawindowsanddoors"
"Hi (Removed Member Name), Thanks for sharing your feedback. Thanks, Cathy Lee, Pella Community Team Follow Pella: Twitter.com at @Pella_News Facebook at facebook.com/pellawindowsanddoors Pinterest at pinterest.com/pellawindows YouTube at youtube.com/pellawindowsanddoors"
Licensing
State Contractor License Requirements
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