SHERWIN-WILLIAMS CO

Horrible!!!  As we discovered and several contractors have recommended, TAKE YOUR business elsewhere!!  Porter paints is the favored among those we spoke to.  It is all about the customer service IF you were to ever have a problem (and when ALL of our exterior paint was very TACKY still after 21 days -- we had a problem!!!)

OUR PAINTER DID THE INTERIOR AND EXTERIOR OF OUR NEW HOUSE. THE WALLS WERE PAINTED WITH A LATEX PRO-MAR PAINT AND WE LOVED THE COLORS AND LOOK OF THE FINISHED JOB. HOWEVER, THE PAINT IS NOT HOLDING UP JUST 8 WEEKS AFTER IT'S BEEN APPLIED. THE PAINT WIPES RIGHT OFF THE WALLS, AND IF A WALL IS SCUFFED OR MARKED EVEN LIGHTLY, A BARELY DAMP PAPER TOWEL OR CLOTH NOT ONLY TAKES THE PAINT RIGHT OFF THE WALL, BUT IT ALSO LEAVES A MARK OR VOID WHERE IT'S BEEN WIPED, EVEN BARELY DABBING AT THE SPOT. WE WERE TOLD BY SHERWIN WILLIAMS THAT 409 WORKS WONDERS IN CLEANING THE PAINTED AREAS WHEN DIRTY, BUT THE SAME THING HAPPENS. THEN, IF WE TRY TO REAPPLY PAINT ON THE SPOTS, IT DOESN'T BLEND AND THE ENTIRE WALL NEEDS PAINTING IN ORDER TO COVER THE SPOT. SHERWIN WILLIAMS CHARGES A PREMIUM PRICE FOR SUB-PAR QUALITY PAINT THAT DEFINITELY DOES NOT GO THE DISTANCE. SHERWIN WILLIAMS HAS OFFERED TO CREDIT US THE PAINT COST, BUT HOW ABOUT THE COST TO HAVE OUR 4500 S.F. HOUSE PROFESSIONALLY PAINTED??

MIKE ASHLEY CAME OUT TO MY HOME TO CHECK THE PAINT JOB AND WAS EXTREMELY HELPFUL. SHERWIN WILLIAMS GIVES EXCELLENT, EXCELLENT SERVICE. EVERYONE IN THE STORE WAS VERY HELPFUL AND CUSTOMER-ORIENTED. THEY GO BEYOND NORMAL SERVICE.