We took our decorator with us to Rich's and worked with Rich's salesperson to find the right size, color and material for our L-shaped couch and ottoman. Rich's have many couch selections and fabric choices to customize. It was a successful project.
Description of Work: Needed a L-shaped courch for our basement.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
KATHERINE C.
09/2015
5.0
furniture sales
 + -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
NANCY H.
07/2013
5.0
furniture sales
 + -1 more
They were extremely helpful when I wasn't sure exactly what I wanted. They made suggestions and were very patient with me.
Description of Work: I didn't buy from Richs. I did look there several times and the staff was very helpful. The one item I wanted had been discontinued but they took the time to try to find it for me. Then they called to tell me they couldn't get it. Another item I was interested in was just above my budget.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
Yes, I recommend this pro
mike H.
03/2012
5.0
furniture sales
 + -1 more
We found the chair we really liked and wanted in their showroom. I would go there again in the future.
Description of Work: We bought a chair from them and they delivered it to our home.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Pam A.
10/2006
2.0
furniture sales
 + -1 more
I'm shocked that the store remains in business because it doesn't look like the merchandise has been changed in 20 years.
Description of Work: This was one of the most depressing stores I have ever been in! My husband and I felt like we were at a flea market, because everything looked like it was years old. We couldn't get out fast enough.
Rating Category
Rating out of 5
quality
2.0
value
3.0
CONNIE M.
12/2005
4.0
furniture sales
 + -1 more
WHILE WE WERE VERY PLEASED WITH BOB RICH (THE FATHER AND OWNER OF THE STORE) AND HIS PROFESSIONAL MANNER, WE ARE STILL ANGRY THAT CHRIS (THE SON) LIED TO US. HIS VERSION OF WHAT HAPPENED IS NOT PLAUSIBLE. WHEN THE REPAIRED SOFA WAS DELIVERED, WE ASKED THE DELIVERY MEN IF THEY REMEMBERED THE INCIDENT AND THEY CONFIRMED THAT CHRIS RICH DID INDEED TELL THEM ON THE PHONE THAT HE WOULD ORDER A NEW SOFA BECAUSE OF THE DIFFERENCE IN THE DYE LOTS. WHEN WE RETRIEVED OUR ORIGINAL PILLOW, CHRIS BROUGHT IT OUT WITH TWO OTHER PILLOWS THAT BELONGED TO THE SOFA WE REJECTED. IT WAS OBVIOUS WHICH ONE WAS OURS, AS WE COULD EASILY SEE THE COLOR DIFFERENCE. BOB RICH AGREED THAT HE SAW THE COLOR DIFFERENCE AS WELL. WHILE BOB UNDERSTANDS PROFESSIONALISM AND HOW TO TAKE CARE OF HIS CUSTOMERS, CHRIS DOES NOT. HIS BEHAVIOR WAS INEXCUSABLE! IT WILL BE A SAD DAY IF CHRIS RICH EVER TAKES OVER THE RUNNING OF THIS WONDERFUL BUSINESS.
Description of Work: THE CATEGORY GRADES ABOVE REFLECT A MELDING OF OUR EXPERIENCE WITH BOTH BOB (GOOD) AND CHRIS (BAD) RICH. BOB IS THE ONLY REASON THEY WEREN'T ALL FS (EXCEPT PRICE). A VERY NICE SOFA WAS PURCHASED. JUST AFTER DELIVERY, A CRACK IN THE FRAME WAS FOUND. WE KEPT THE FIRST SOFA WHILE A SECOND WAS ORDERED. WHEN THE SECOND SOFA WAS DELIVERED, THE FABRIC WAS NOTICED TO BE A DIFFERENT COLOR! THE DELIVERY MAN CALLED THE STORE AND SPOKE WITH CHRIS RICH. HE TOLD THE DELIVERY MAN THAT A NEW SOFA WOULD BE ORDERED. THE DELIVERY MAN TOOK A PILLOW FROM THE ORIGINAL SOFA SO THAT THE DYE LOTS COULD BE MATCHED. MONTHS PASSED WITH NO WORD OF THE NEW SOFA. UPON CALLING TO FIND OUT WHAT HAD HAPPENED, CHRIS RICH DENIED HAVING SAID HE'D ORDER A NEW SOFA. HE HAD NO ANSWER FOR WHY A PILLOW HAD BEEN SENT BACK TO THE STORE. THEY EVEN PUT OUR PILLOW OUT ON THE DISPLAY SOFA FOR PEOPLE TO SIT ON! WE WENT TO SEE BOB RICH WHO WAS VERY PROFESSIONAL. HE HAD OUR ORIGINAL SOFA REPAIRED VERY SATISFACTORILY.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0
$1,300
LOIS & BOB J.
08/2004
5.0
custom furniture
 + -1 more
I WOULD HIGHLY RECOMMEND SUZANNE. I WAS THERE WITH MY INTERIOR DESIGNER AS WELL AND THEY WORKED VERY WELL TOGETHER.
Description of Work: CUSTOM MADE A TWO PIECE "L" COUCH, TWO LEATHER SWIVEL BARCA LOUNGERS, AND AN OTTOMAN.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Furniture - Sales,
Furniture - Custom Made
FAQ
RICH'S HOME FURNISHINGS is currently rated 4.7 overall out of 5.
Sunday: 12:00 PM - 5:00 PM
Monday: 10:00 AM - 6:00 PM
Tuesday: 10:00 AM - 8:00 PM
Wednesday: 10:00 AM - 6:00 PM
Thursday: 10:00 AM - 8:00 PM
Friday: 10:00 AM - 6:00 PM
Saturday: 10:00 AM - 5:00 PM
RICH'S HOME FURNISHINGS accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, RICH'S HOME FURNISHINGS offers free project estimates.
No, RICH'S HOME FURNISHINGS does not offer eco-friendly accreditations.
No, RICH'S HOME FURNISHINGS does not offer a senior discount.
No, RICH'S HOME FURNISHINGS does not offer emergency services.
No, RICH'S HOME FURNISHINGS does not offer warranties.
RICH'S HOME FURNISHINGS offers the following services: Sales : Furniture, Lamps, Accessories, Wall Art