PRO CARE HORTICULTURAL SERVICES
About us
Founded in 1972, Pro Care Horticultural Services has developed into a truly total service landscape provider for all aspects of landscape design, construction and maintenance. Our continued and ever expanding abilities garnered us unexpected national exposure in 1996 when we where named as one of the Top 100 Landscape Companies in America by Landscape Management Magazine with there intial Top 100 Ranking. When this came out the ranking was based on inovation, volume, regional or national reputation and media accesability. Today this ranking is based soley on volume. With our extensive web site, www.procarelandscapers.com, you can find a breakdown of all of our services. These includes subsurface drainage, rough and finish grading, pond construction and enhancement, hardscaping of all kinds such as, masonry walls, drives, walks, patio surfaces of all kinds, irrigation installation and repair, fountains, swimming pools, spas, wood structures like arbors, decks, custom fences, and pergolas, landscape lighting design and installation, and of course, mature and unique landscape plantings and our ability to care and maintain everything we deliver forever. But, perhaps our greatest strength is our desire to deliver all encompassing landscape designs that are uniquely distinctive with an immediate impact on overall curb appeal. Added to this, our willingness to coordinate everything outside the Home or Building using our people, your people, or any combination of the too, just gives our customer one less thing to worry about. Our web site also doubles as a resource guide with currently over 500 examples of our work located in our extensive photo gallery, broken down into different categories. For more information contact Lowell Rolsky Pro Care Horticultural Services 9801 North Augusta Rd Carmel, Indiana. 46032 Office: 317-872-4800 FAX: 317-871-5371 [email protected] www.procarelandscapers.com
Business highlights
Services we offer
Fireplaces & FirePit, Grills, Kitchens, arbors, barns, brick & concrete pavers pattern, bridges, carpentry, concrete, concrete block, decks, exposed aggregate, fences and gates, flowers, fountains & waterfalls, irrigation, lakes, landscape design & installation, lawn maintenance, masonry brick and stone with footings, metric sand, natural stone, pergolas storage buildings, plantings of all kinds & sizes, ponds, pool houses, salted or stamped patios, walks & driveways, walls of all kinds like timber
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 9% |
"There was definitely a communication issue with this customer. We did create a conceptual drawing of the area she wanted to have landscaped. The pricing was determined per the plan and broken down for different things. Since the overall landscape concepts on the plan encompassed spending more money then she wanted to invest at the time we recommended a starting point consisting of things we considered priority items. These elements would be installed first and then additional phases could be created to add elements to the space down the road. This also allowed the homeowner to pick how much money she wanted to spend at any given time. A proposal was created that indicated the work she wanted us to perform at the time. The work was performed as per the contract. She even asked us to perform extra work and had us enlarge the original bed shape to encompass an area that was not included in the original proposal. We sent her an invoice for the work and it was only then that she realized what she signed. We like to assume and have no problem assuming responsibility for our actions. Obviously, this case is no different. As we look back at this scenario, we can see that we needed to have done a better job of communicating what was included in the contract. Unfortunately, her idea of what she was receiving was not what she had agreed to receive per the proposal. We apologized for the communication issues. She asked for and received a credit for some of the work we had completed in an effort to make her feel better about the experience, but by then she was upset and she felt like we misled her. Since that was her perception regardless of what actually transpired or the actual facts of this situation...by then the damage was done. We are sorry this customer's experience was not a positive one. It was an unfortunate experience for everyone involved. We can only hope to learn form this one to ensure a similar situation does not occur with another customer. Sincerely, Pro Care Horticultural Services"
Licensing
State Contractor License Requirements
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