PREVAILING POWER CONSTRUCTION INC

"We did not do any work "during" the rain. The day we started the member's roof it was a gorgeous day and the weather channel called for a clear day with a small chance of rain later that night. We've had an abundance of rain this year and this was a very unexpected pop up rain storm. We had the roof covered however there was one small area that water seeped in. The member claims - "slow to respond" and "minimal help" I was over at the house within 30 minutes with my crew after he called me and we added an additional tarp. Then I met with the member, apologized, and looked at the small stain in the dinette area. Note: we have pictures of this area. I told the member that my wife would be over the next day to start the treatment. My wife was there the next day and sprayed the area with kilns. The next day the members left on vacation for a week so we could not complete the repair until they returned home. While they were gone I decided to go over and beyond our call of duty and our contract, so I bought additional shingles and we installed them on their large storage shed while they were on vacation, approximately 3 squares. When they returned home my wife made arrangements with them to paint the dinette area which she did the following day. My wife said that they were pleasant and did not complain about any of the work that was completed. At that time they told my wife how the member removed some insulation in the attic. He did this the day of the storm and on his own volition, the first we were notified of this. My wife called me and I told her to tell them that I would purchase a bag of blown fiberglass insulation for them as soon as possible, which I did, and dropped it off at their house within a week's time. Might I add, there was no need to remove the insulation to begin with, it would have been dry within a day or so in their 150 degree attic area but I did not respond negatively, I wanted to please them. I mentioned to the member how we went ahead and did his storage shed as well and his response was, "you didn't need to do that, we are getting rid of it." the member failed to report that we did his house at a legitimate 10% discount on labor and materials and that we added (2) two, homeowner purchased, power exhaust vents on their house at no extra charge. We believe that we went to extremes to do another great job for our customer and we would have appreciated a telephone call first from the member to vent any frustrations before he would post such a negative report through Angie's List."

"When we did his roof we ran into an existing siding problem that he had. I suggested to him that he was welcomed to use my carpenters, directly might I add, to help correct his problem. He was upset that we would not correct his siding problem, $1,000.00 plus, and absorb that into our roofing quote. Thus, he writes a somewhat negative report. We have hundreds of great references."