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Geek Squad - Best Buy

Appliance Sale, Computer Repair, Computer Sales,

About us

Local Expert Geek Squad Agents are here to install, set up, and repair your Appliance or TV. We repair most major Appliance and TV brands regardless of where they were purchased. Work is guaranteed for 90 days. We also offer a variety of computer & repair services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Business highlights

31 years of experience

Services we offer

Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.

Amenities

Eco Friendly Accreditations

Yes

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
3.937 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
62%
4
11%
3
5%
2
0%
1
22%

Filter reviews by service

Showing 1-25 of 37 reviews
MARGARET M.
Apr 2017
5.0
Computer Repair
Yes, I recommend this pro
excellent as always. very pleasant and helpful over and above.

Lori B.
Feb 2017
5.0
Computer Repair
Yes, I recommend this pro
$180
They were able to save all of my files.

Jeffrey C.
May 2016
5.0
Appliance Sale
Yes, I recommend this pro
$300
unknown

FRANCES E.
Jun 2015
5.0
Appliance Sale
Yes, I recommend this pro
unknown

MARY Z.
May 2015
5.0
Appliance Sale
Yes, I recommend this pro
$500
Best Buy has been pleasant to deal with. I have been to a few other retail shops but have decided to go with Best Buy. One thing I like is that they will not charge for delivery for purchases over $400.00.

HARLENE S.
Jun 2014
5.0
Computer Repair, Computer Sales
Yes, I recommend this pro
.

Marty C.
Oct 2013
5.0
Computer Repair
Yes, I recommend this pro
They were fine to work with. I had to leave my computer there for a day or two and they called me when it was ready to be picked up. The computer has been working properly with no problems since.

BARBARA C.
Jun 2013
5.0
Appliance Sale
Yes, I recommend this pro
$481
It went great!  The sales representative, Josh(Employee #: 992140) helped me extensively. They also made sure that the appliance was loaded into my car for me.

Glenn R.
Apr 2012
5.0
Warranty Companies - Non-Home
Yes, I recommend this pro
They were good about it. I called and they came, fixed it and left. It was better than I expected.

Elizabeth H.
Apr 2012
4.0
Appliance Sale
Yes, I recommend this pro
$300
I would recommend them. I like them.

John T.
Feb 2011
1.0
Camera Repair Service
Terrible. The guy helping me was more worried about getting his lunch.

Megan O.
Mar 2010
1.0
Appliance Sale
$2,200
Do NOT buy appliances from this store!! I received a call the day before delivery from their subcontractor to let me know when they would be arriving the following day. In the course of the call, the gentleman told me that my refrigerator was on back order. I was very concerned as I had already sold my old one and I had not been told this by anyone at Best Buy. I immediately called the young woman in the Appliance section in the store. She made some calls to the warehouse, etc and called back to tell me she didn't know why he would tell me that, that my refrigerator would be delivered with the rest of my appliances the following day. I told her that if there was a delay, I would like to reschedule the delivery of the other appliances, so that I wouldn't have to take time off of work more than one day. She said she would call if she heard anything different. I never heard from her. Of course, the next day I take off of work to meet the delivery - no refrigerator. I call the store and talk to the same young woman who now tells me that it will be the following week. I inform her that I think it's unacceptable to find out about a backorder the day before, then be told that there wasn't a problem, and still not have a refrigerator. I asked her what they could do to get me a refridgerator this weeekend. She said it would have to be something in stock. I asked her to look at what they had and get back to me. No return call. I then called the store and asked to speak to the manager on duty. I was told he was busy and would have to return my call. No return call, Now I guess I will have to take time on my day off to go to the Best Buy store and track down a manager. Absolutely ridiculous and inexcusable lack of customer service. A note on the installation - they apparently think it is fine to call the day you are scheduled to give you a block of time when they will arrive. very inconvenient.

Albert R.
Nov 2009
5.0
TV Sales
Yes, I recommend this pro
They did an excellent job. They were punctual and put everything together for us. Overall, it was an excellent experience.

Jeff B.
Jun 2009
3.0
Computer Repair, Computer Sales
Yes, I recommend this pro
$800
Geek Squad came out. Paid $100 for 5 minutes. Virus pretty bad. Tech told my wife that they would at least transfer my old data on to new one to compensate. They would not deal with me. Bought new Gateway had best buy load antivirus protection for me, additional $129. Got home and found nothing on system for antivirus. Had to disconnect and take back in and load up the antivirus. Really confused because that is what I paid them to do. The man at the store was very considerate but had no explanation. They wanted an additional $99 to transfer data from old to new. Took Geek squad 5 days to come out initially.

Caren L.
Dec 2008
1.0
Appliance Sale
$2,000
We discovered within ten days after installation that the water line they sold us and installed had broken and was spraying water all over our wall, hardwood floor and dripping into the crawlspace below. As pleasant and knowledgeable as the sales staff had been, the customer service staff was horrendous. I spent 2 hours on the phone, talking to six different people and the first one who actually tried to help put me on hold for 40 minutes. They cared only about blaming the installers, who apparently are independent contractors, telling us Best Buy was not responsible. We are still awaiting resolution while they point fingers. The Best Buy worker who came out to re-hook the water line never even looked at it, saying it was the installer's problem to solve.

GRACE G.
Oct 2008
5.0
Computer Repair
Yes, I recommend this pro
$200
Laptop was running really slow, needed more memory and was tending to overheat. The technician was immediately available. He upgraded and repaired the computer in less than one hour. He also cleaned up some programs, etc that were causing slow response. Good job.

BRAD T.
Oct 2008
5.0
Appliance Sale
Yes, I recommend this pro
$2,000
We have a small laundry room and were looking for a stackable washer and dryer set. Upon deciding on a set, another store's clearance center had a better price than Best Buy, but they matched it. And, as a bonus, the installation was free and they actually stacked the washer and dryer, which the other store would not do. The salesperson was very helpful and courteous. The installation was quick and professional. The installers were happy to answer questions and even switched the doors on the units to open the direction we wanted. The overall experience was very good.

Pam A.
Oct 2008
5.0
Computer Sales
Yes, I recommend this pro
$3,000
The boys were very enthusiastic and really loved the product they were selling. I have used PC's and got tired of the viruses and decided to purchase an Apple.

CARL P.
Sep 2008
5.0
Appliance Sale, TV Sales
Yes, I recommend this pro
$230
We bought a DVD recorder/player that developed problems tuning in the higher channels just over 30 days after we began using it. We contacted the manufacturer, loaded the updated disc they sent us, and still had the same problem. In great frustration, we took it back to Best Buy and they returned it to the manufacturer at no cost to us. When it came back and still had the same problem, the Best Buy manager offered to exchange it for whatever other brand we wanted and removed other units of the bad model from the shelf so no one else would have the experience we'd had. We chose another brand recorder, paid the price difference, and have been very happy with it. We have bought thousands of dollars at Best Buy over the years and have almost always been pleased with their knowledge and willingness to work with us to get the product we want at the best price. They always honor any competitor's lower price, including internet, if we bring them printed evidence of the company, model and price.

JOHN K.
Mar 2008
4.0
Computer Sales
Yes, I recommend this pro
$1,200
It was okay, the one thing they are good about is if the equipment goes bad they replace it. The mother board went dead in two weeks, the next day I took it in and they replaced it with a higher grade board because they did not have the same model. The computer has been fine since.

PAMELA Z.
Sep 2007
1.0
Computer Repair
$99
This man seemed very distracted and was very "cocky" with me, like he thought I didn't know what I was talking about. He was promising there would be no problem and that they would be able to do the job because they do it all the time; but then they did it totally wrong and were not apologetic. Evidently he did not write down the C drive on the paperwork like he should have and tried to blame me that it wasn't written down, but he wrote notes down from what I told him. I guess he didn't feel it was necessary to write down the correct drive. I think this man manages the department and it is way over his head. When I originally spoke to him, he said the Geek Squad could come out to my house for $99 to retrieve the data. When I called to make an appointment with them, I was told he was wrong, that it was $199 if they had to come out to the house. From start to finish, he was arrogant and distracted and WRONG! He acted like it was a bother to take down the information from me.

PAMELA Z.
Jul 2007
5.0
Appliance Sale
Yes, I recommend this pro
$700
I was amazed that there was no re-stocking fee or delivery charge. They were very pleasant about the whole situation.

JOHN C.
Oct 2006
5.0
Computer Sales
Yes, I recommend this pro
$200
I am happy with the purchase, and it is a good quality computer screen.

Homeowner
Oct 2006
5.0
Computer Repair
Yes, I recommend this pro
$2,000
Lori explained everything to us and showed us how to use them. She was excellent. She told us if we found the same model for a lower price at competitor within 30, they would lower the price. It was supposed to be only 2 weeks, but the manager was very helpful and understanding. They took care of the mistake and honored it.

MINU P.
Oct 2006
4.0
TV Sales
Yes, I recommend this pro
$1,700
We had some issues with the home theater when the delivery crew tried to install the Home Theater to the TV. The management team was very helpful and they took care of repairing the Home Theater at a coast of 25$ since we had not taken extended warranty for the Home Theater.
Showing 1-25 of 37

Licensing

Bonded

Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Geek Squad - Best Buy is currently rated 3.9 overall out of 5.

Geek Squad - Best Buy accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard

No, Geek Squad - Best Buy does not offer free project estimates.

Yes, Geek Squad - Best Buy offers eco-friendly accreditations.

No, Geek Squad - Best Buy does not offer a senior discount.

No, Geek Squad - Best Buy does not offer emergency services.

No, Geek Squad - Best Buy does not offer warranties.

Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.