Custom Home Medic

"Thank you Susan for allowing us in your home. We really enjoyed working with you. Please let us know if you need anything in the future."

"We strive to offer quality work at an affordable cost. The client changed the layout and details multiple times. We adjusted and did not charge her for these changes. Her quality concerns are based on work still under production. After she asked us to leave, we cleaned her kitchen and per our conversation sent a change order to credit her back for the work that was not completed. Partial work was charged at a partial rate and finished work was billed at an agreed-upon price. However, she did not respond to invoices, emails, or dispute the invoice. She ultimately did not pay for the work completed. This ultimately forcing us to turn over to collections."

"Thank you Kevin for the kind words. We enjoyed working with your family. Let us know if you need anything in the future. We are glad to help in any way we can."

"As the owner of Custom Home Medic, I take all reviews very seriously so therefore find it necessary to post a response to each complaint in your review. Claim: ?What was supposed to be a 6-week job stretch out to almost 3 months.? Fact: We were 9 weeks on the job (Dec 8th ? Feb 21st) from demo to final punch completion. Client agreed in advance to have the week of Christmas off. Client also changed the tile selection 2 times in the middle of the project causing several weeks of material delays. Final tile selection was not finalized until Jan 23rd Claim the myriad of problems that would comprise a normal punch list and The quality of the workmanship was beyond poor. Fact: There were 10 items on the clients punch list. After the punch was completed, the client and I talked. She informed me that she appreciated me going the extra mile, that the bathroom turned out beautifully, and even thanked me for everything. Claim: they (the cabinets) were not made to my specifications. Fact: Drawings and elevations of the cabinets were provided to and approved of by the client prior to ordering them. The approval process is to eliminate discrepancies that can occur from the brainstorming stage where multiple ideas are entertained until reaching the final decision. The drawings and elevations, along with the final specifications and pictures speak for themselves regarding the fact that the detail and height correspond exactly as ordered by the client. The problem occurred with an insert they had wanted for the inside of their cabinet. They had failed to give us those measurements so that the interior dimensions could be verified. We offered to have our cabinetmaker modify them at no expense to the client, but they declined saying that they would rather live with the cabinets the way they were than to have the Amish cabinetmaker re-do that part of the cabinet for them. Claim: Unfortunately, Adam hid behind an insurance company that had a lot more money than we did Fact: The client did a final walk through and all outstanding punch items were performed within the next 3 days. At that time the client agreed that everything was completed and was to their satisfaction. The final invoice was then sent and the client stated they would be sending a check. Eleven days later the client refused to pay. They had gone through the contract to find technicalities and demanded a 25% discount within 72 hrs. or a lawsuit would be prepared. (As a retired attorney, the client had required us to add additional verbiage to our contract before initially signing it.) The contract and pictures show the facts. There was no case. The client did the right thing and eventually paid. Personal feedback: Facts and pictures speak for themselves. As a company we waved charges for multiple upgrade items that the client received, performed complementary work, gave them selections below retail cost and with our contractor pricing. We provided a finished product in quality and price well below what any other fully insured contractor could offer. In conclusion, we can only operate based on drawings, contracts, and local standards for quality as outlined in our contract. Please feel free to browse the folder of the finished work for Pat B. Bathroom to judge for yourself."

"This issue was resolved on Nov 1, 2019. As the owner of Custom Home Medic, I take all reviews very seriously so therefore find it necessary to post a response to each complaint in your review as well as give the final resolve as the client seemed to be unable to update. Issue: Inconsistent Grout Response & Resolve ? This was not seen when we did the punch nor did the client mention this until after he would not pay the final invoice. We offered several times to regrout at our expense. Issue: Island counter too tall Response & Resolve: Client was given several design options but requested a split height design. The other side of the room was lower causing an offset and a higher bar area then he wanted. After it was finished it he took it upon himself to make adjustments to his stools prior to the completion of the project rather then ask what could be done. After this was pointed out we made multiple offers to remove the granite and adjust the height of the wall at no cost to him. He declined. Issue: Cabinet paint issue Response & Resolve: Cabinet company sent an unfinished cabinet. It was ordered correctly but the manufacture missed the detail. It was to receive glass doors. These normally come finished inside. We suggested the manufacture send the factory paint overnight as to not hold up progress. However, there was a cure or bonding issue and on instillation it was determined to be unsatisfactory by the installer and the homeowner agreed. The replacement was send by the manufacture and installed quickly and at no cost to the client . Issue: Granite counter-top delay Response & Resolve: Granite can have anywhere from a 2 week to a 6 week lead time. We work with who we consider the best granite fabricator in Indianapolis. We have a turnaround time of 2 weeks from cabinet install / ready to template to install. His install was 2 weeks and 2 days. This install was a quartz and it was when tariffs on quartz from china were just in place. These problems, while out of our control, both our company and our granite fabricator made phone calls and we made some things happen as quick as we could and ended up holding the pre tariff pricing saving the client 25% Issue: Appliance install Response: We are not an appliance distributor, vender, or installer. We will help coordinate the install date but most appliance delivery?s will offer free install when an entire kitchen package is purchased. This information is on all contracts and discussed before project was signed. Issue: 11 weeks for a 110sf kitchen with no project management. Response: The entire construction included 2 rooms and the garage. Part of the project was done in 2 stages to accommodate the client and the clients dog. The project did go over the expected date. This was in part from unforeseen issues that we had to resolve. It was also in part from requesting us not overlap the 2 stages of the projects, change orders the client ordered, late selections, and the client requiring himself to be present any time our workers were there. There were days where he needed us to leave early or not be present in the home because of being out of town. We had a string of emails, text messages, and onsite Lead Carpenter managing the project. Additional information: In the end the client agreed to meet in an office. The client wanted money off his project rather than addressing his correctable concerns. In the best interests of making the client happy, we credited him rather than adjusting the bar height or regrouting of tile. Pictures are uploaded in Steve M picture folder showing the bar and tile for you to examine. He also agreed to adjust his review as they were unfairly written. However, after 3 months with no adjustment either by limitations from home adviser or follow through by the client, it was recommended to me to respond to this review."

"It was a pleasure working with you! We are glad you have been able to enjoy your kitchen! We look forward to working with you in the future if you have any additional projects in the future."

"Thanks again Sandy! Working in your home was a joy and getting to know you and your family over all the projects we have done for you has been enjoyable. One of the guys the other day commented on enjoying that time working on your projects and getting to know you both!"

"Thanks John! Hope you have been able to make good use of the patio and create good memories in that additional space!"

"Mike and Amy, It was an honor and privilege to work for you and to renovate your new living space. We look forward to working on your next project. Thanks so much!"

"Thank you so much for allowing us to assist in the sale of your home. Please let us know if we can every be of any other assistance."

"We still talk about your remodeled bath. It was a fun project to do!"

"Thanks, Chris, glad to help with the house. We enjoyed working with you on the project. Please don't hesitate to let us know if you need anything in the future."

"Thanks Marc and Mandy, We are so thankful for your business and friendship. We had a wonderful time working with you. Please let us know if we can ever be of any other assistance in any way. Thank you!"

"Thank you Rick for letting us into your home on several occasions and do work for you. Can wait for our next project and our great conversations. Thanks so much."