COMFORT SEATING

THIS IS THE FIRST TIME THAT I HAVE EVER HAD TO RATE A COMPANY SO POORLY. BUT, PLEASE HEAR ME...NEVER BUY FURNITURE FROM THIS STORE!!! WE ORDERED FURNITURE 12 WEEKS AGO. OUR SALES PERSON TOLD US THE FABRICS WERE IN STOCK WHICH WE FOUND SEVERAL WEEKS LATER WAS A LIE. WE CHANGED TO AN IN STOCK FABRIC. WE CHECKED IN WEEKLY ON THE PROGRESS OF OUR FURNITURE BUT COULD NEVER GET STRAIGHT ANSWERS FROM OUR SALES REP. SHE LEFT FOR A FEW DAYS TO HAVE FOOT SURGERY, AND THE MANAGER INFORMED US OUR ORDER HAD NEVER BEEN PLACED IN THE SYSTEM. SINCE THEN, OUR SALES REP HAS CONTINUED TO LIE TO US ABOUT THE FURNITURE BEING READY AND BEING DELIVERED. SHE CONTINUALLY PROMISES TO CALL ON A GIVEN DAY, AND NEVER DOES. AT THIS POINT, WE HAVE NO IDEA IF ANYTHING WE ARE TOLD IS EVER THE TRUTH OR WHEN WE WILL EVER GET FURNITURE. MY RATINGS ARE A COMMENT ON THIS STORE IN WESTFIELD, NOT ON THE FLEXSTEEL PRODUCT. FLEXSTEEL IS ALSO SOLD AT GERDT, AND I HIGHLY RECOMMEND YOU BUY IT THERE.

UPON RETURNING HOME AND PUTTING THE RUG IN PLACE, I PHONED THE STORE, AND MS. JORDAN TOOK MY CREDIT CARD INFORMATION OVER THE PHONE, SO I WOULDN'T HAVE TO RETURN AND PAY FOR IT. THIS IS THE BEST CUSTOMER SERVICE I HAVE RECEIVED ANYWHERE, HANDS DOWN! COMFORT SEATING IS DOING A WONDERFUL JOB OF MAKING ITS CUSTOMERS FEEL SPECIAL.