Classic Stone LLC

I was not happy with the quality of workmanship. They came back after I complained and fixed things the best they could. I would not use them again.

It went perfectly. The guys showed up and worked diligently until the job was done. They even waited around to make sure that our appliance installer who was installing the cook top was able to fit the top in before leaving.

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They did a nice job and they were by far a lot cheaper than others contacted.  
I would only have one suggestion.  Everything was pretty much done via email/phone.  When the guy came to measure, it was already discussed what we wanted done with the office.  He didn't say much of anything besides exchanging pleasantries.  He measured, said he was done and left.   We have a cutout that looks from the kitchen to the living room.  After the job was complete, we kind of wished we would of had a piece of granite put there to replace the wood that is currently there.  I think it would be good when they come to measure, go over what you're having done, and make suggestions.
Other than that, they did a great job and were priced very fair.

I had already decided on the type of counter tops I wanted so it was just a matter of finding the right vendor.  The people at Classic Stone were polite and professional.  The templater showed up on time to measure my counter tops and was able to give me helpful suggestions when he determined that the counter tops were out of level.  The installers were also punctual and professional when they came to install the counter tops.   I would definitely use them again.

I honestly don't even know where to begin. I will say that people from this company are very nice. Chris, owner, is a nice guy but he didn't seem to care if it was done right. He was ok with using epoxy to fill gaps. Jared (who they call their fix it guy) is also nice but says he is overworked fixing problems. Nathan we met much later and he worked to level the countertop. He had an eye for detail and was great and he tried really hard to get it level. Steven who we were told was trained on installing Cambria was sloppy and did very thick and messy silicone and also installed the silicone behind my sink which later never dried.

Overall, the company just did not do quality installation for us.

After about 12 Appointments with Classic Stone scheduled to come to my house, you would think they could have gotten it 100 percent right, but they didn't. I am a very patient person and after that many visits I had had enough. They were late for several visits including the first one and were not able to finish what they were doing for several appointments because of poor scheduling/no help and/or not having the right tools.

From July 13 to Nov 13 we had a countertop that was not level/straight and a backsplash that did not sit flush with the countertop. They used caulking first to fill the gap, then they used clear silicone, then white silicone, then white epoxy, and then finally after I made a few calls to the Cambria Manufacturer, they had their men come back out to break the countertop seam and reinstall the countertop. After that, which was right before Thanksgiving, we were supposedly left with a level/straight countertop but the backsplash was still not visibly flush. Behind the sink and at the corners there was still a gap. Was it better than what it was when it was installed in July? Yes, it was better. But----the problem I had with it was that the clear silicone they used to water proof that seam looked dark grey where there was a gap, but white where there wasn't a gap. It was not a consistent look. Just imagine a white sparkly countertop and white sparkly backsplash with a no real visible seam where they meet in some places and in other places a very dark dirty looking seam. It looked strange and sloppy. We waited 24 hrs to do anything in the kitchen to allow the silicone to dry and were told it would look different when it dried, but it didn't. The silicone also Never dried behind the sink and with regular use of the sink and faucet it became sticky and tacky, balled up and just looked terrible. I had goopy balls of silicone everywhere. Actually, every time Classic Stone was at my house to install caulk, epoxy, or silicone, I was left with smudges and little pieces of whatever they used Everywhere. It lot of fun to clean up ( sarcasm).

I never got a clear answer as to why we had all these problems with the way our backsplash was laying on the countertop. From what I can gather after many visits with a Cambria Tech for Indianapolis (Jacque) this is my understanding:
From day 1 installation was not done correctly.
The countertop was cut short (not templated accurately). They could do that and it would be hidden because the backsplash would sit over that gap. My advice to the homeowner is to look at the measurements they have written to make sure the countertop will sit against the wall. If ours did, we would have just done away with doing a Cambria backsplash. Had we not had a Cambria backsplash, we would not have known the countertop wasn't straight/level.
The backsplash was also cut short by Classic Stone and they used a corner piece where the 2 backsplash pieces meet...messy looking and the seams are not tight. The bottom of backsplash also may have been cut ever so slightly uneven or slightly rough which will effect how it sits on the countertop.
The seam of the countertop was not put together properly and they used the wrong adhesive. The 2 countertop pieces now come together against an epoxy which is not white. You can see the seam well. Steven from Classic Stone said our countertop is a hard color to match. Ok, understandable, but...should he have used a grey ish Creme color epoxy? No! They have the tools they need to make a better color match.

When they install a countertop and backsplash, they allow for varying tolerances (slight variances in measurements) and if I can remember correctly, I believe 1/16 is what they aim for. At one point we were much larger than that. I think we ended up with 1/16 in some places, 1/32 in others, and behind my sink I would guess it is somewhere between 1/8 and 1/16 and not a long consistent measurement. The corners are definitely greater than 1/16....not good.

I don't think I am a difficult customer. Since it was not installed properly, the 2nd time they came out they should have been able to determine that and do what was needed to be done to fix it. Instead it took a ridiculous number of visits, to try and make it look better without getting to the cause....very very wasteful of my time and theirs and annoying. I love the Cambria I chose but i would choose another quartz from another manufacturer next time. Training for how to install this product is sub par. We have had Silestone and granite before and never encountered anything like this.

There is so much more I could share about the work of this company and details about the process but at this point I am just done with them. I just hope homeowners pay a lot more attention to the beginning process than i did. I wish i had because i would have questioned the measurements, the installation process, and i certainly would not have paid them until i knew we were satisfied. A tech from Cambria in Minnesota did the final fix of our backsplash and it visually looks good, not great, but something I can live with. They used a white silicone caulk where the backsplash meets the countertop and a couple weeks later it looks good. I don't know how durable it is going to be near my sink so we shall see....

Classic Stone handles the granite countertops for Pioneer Kitchens.   The countertop installation went without a hitch despite the fact Classic was broken into and robbed of their computers and some tools the week before my installation. They did a fantastic job, you can barely see the seams and they matched up the movement perfectly. I would definitely recommend Classic Stone.

They did a beautiful job installing our countertops and were a pleasure to work with. There was a slight problem with one of the granite pieces in our kitchen and they worked very hard to resolve the issue quickly and to our satisfaction. From Chris to the installers, they were all friendly and professional. I highly recommend Classic Stone!

We worked closely with Jeri from Classic Stone to remodel our kitchen. The half bath was something we decided to do once we realized we could use a granite remnant from the kitchen as the countertop for the half bath. Jeri was extremely patient and helpful as we picked out our granite slabs. She made great design suggestions knowing we wanted something updated but not too trendy. She took us to 2 different granite places to look at options. She met us a few times at Ferguson's in Carmel to pick out sinks, faucets, lighting and a ceiling fan. She met us at Architectural Brick and Tile to help us pick out backsplash tile. Her instincts were always spot on! She knew our budget was important to us and never made me feel bad when I would say "too expensive" or when we decided to buy and install new cabinet pulls or a cheaper bar faucet for our smaller kitchen sink. When it came time to template the granite slabs (we needed 3), she invited me to Classic Stone so I could approve where the slabs would be cut, to ensure I would be happy with any seam areas. The granite we chose had a lot of movement, red garnets, and mother of pearl areas and she knew how much we wanted to showcase those areas in each slab. Jeri even helped us pick out paint colors, although we weren't using her team to do the painting. I felt like she was a great project manager and overall partner the entire way. I don't think I've ever worked with a more dedicated person on a remodel project!
The only "trouble" we experienced was when a contractor that Classic Stone/Jeri used quite often for plumbing and construction projects associated with remodels attempted to refinish our existing kitchen hardwood floors. They clearly did not know what they were doing and after 2 weeks of attempting to refinish the floors, they made a huge mess and left us with hardwoods that had to be completely stripped down and redone. Jeri was equally frustrated and went into damage control mode. She realized the work was below quality and caused nothing but problems. She immediately paid to have our house professionally cleaned throughout to remove all the dust and took a significant deduction from our bill to compensate for the floors. She handled the entire thing with grace and professionalism. Sometimes it's how you handle a problem that shows how good you really are. (Note: we brought in Brothers Flooring to fix the floors and they did so in 48 hrs--see that review for more details!)
In any event, we would gladly work with Jeri again and hope to this year, as we redo our front entryway and eventually our master bath. We absolutely love our new kitchen and half bath. They are beautiful!!

This company had good reviews though there were some occasional comments about communication issues.  We were on a budget and so were looking for remnants.  We were needing about 3/4 of a slab for our small galley kitchen.  We finally settled on Kashmir White - not as flashy or exotic as other granites but in our price range.
Once we decided on going with them, they were good about setting up the initial field measure.  Nick came out with a very sophisticated infared measuring system.  He was very knowledgable technically and answered a lot of questions.
Scheduling for installation was reasonable.  Installers arrived on time.  Everyone who came to the house was profesional and seemed to know what they were doing.
Installation involved an overhang of 13" - such overhangs are recommedned to be reinforced with rebar/epoxy routed into theunderside or catilevered externally with steep supports.  After some discussion with people back at the shop and one of the owners, the end decision was, yest, this install needed rebar.  But when the installation crew arrived it had not been done.  They tried to convice me the granite was strong enough, but since I had been told otherwise, I had them take the piece back for correction.
The other thing we noticed was at the only seam, the two slabs did not match - one was much darker than the other.  We might have been able to live with that but Traci called us back to say that they were cutting a new piece.  The piece with the overhang was installed the following week.  Two different technicians came out to the house on two different occasions to take photos pof the seam.  Eventually they delivered 2 new pieces - one very dark and one very light.
Neither of these matched any better tha the original.  And the technician was unable to break the epoxied seam after several attempts with different tools.  He said another technician with more sophisticated equipment would be out the following weeks.  This time a no show and a seam that was chewed up from removal attempts.  We sent an email asking how they were going to resolve this.
Finally after 5 weeks we got a call from Dan, one of the owners. He came out promptly the next day, looked at the problem and suggested using a chemical enhancer to blend the two pieces.  A technician came back 2 days later but the enhancer did not work as planned.  Jared spoke with Dan over the telephone.  Jared took additional photos and promised that having seen the project in person, he felt confident he could go thru the "boneyard" and fined a matching piece.
As you can see they company has made a concerted, though inconsistent effort to resolve the situation.  We still have faith that it will be fixed.  But we think they could have saved us and themselves a lot of time by improving their internal communication.

Everything went well.

Our initial call was to replace only one piece of solid surface countertop as part of a stove replacement project.   We checked a number of Angies List providers and several of the providers didn't want to talk to us.   We also went to a couple big box stores and considered their service providers   Ultimately we chose Classic and I'm really glad we did.   They brought out a specialist who immediately recognized our existing counter surface and was willing to repair it for us; he also gave us an in-depth history of the product.  We got multiple quotes but eventually chose to upgrade to granite as there was very little difference in the solid surface we previously had and granite.   
Jeri and her team did a beautiful job.  She spent several months (off and on) helping us design our preferred look.  We visited three different granite showrooms and made multiple trips to The Tile Shop to pick our countertops and back drops.  They gave us samples to take home and left some pieces with us for future matching or repair.    Jeri modified her quote multiple times as we refined and changed our ideas and there was never a complaint, a rolling eye, or a delayed response.  
Their tile guy (Javier) did a great job, as did the granite installers. 
I would not hesitate for one minute to recommend this company. They were a true pleasure to work with.  
Ask for Jeri if you need a design consult!

Dan was very nice when he came for the estimate.  This company does seem to be a little lacking in effective communication.  There was confusion over when the countertops would be installed.  This created a little problem with days we had already arranged to be off work.  When they did come though, the guys did a good job.  You can hardly see the seams.  Apparently the initial measurement was a little off in a couple of areas so they had to do some cutting.  You really can't tell though.  It all looks very nice and we are happy with the end product.

Pioneer Kitchen uses Classic Stone for their kitchen remodeling. I selected my countertop style from Pioneer's showroom. Pioneer Kitchen coordinated with Classic Stone. I honestly don't know how much the countertops cost and I didn't want to know because then I would have talked myself out of getting a countertop that I really liked.
(The way Pioneer Kitchen and Classic Stone work together to create the countertops is pretty slick. This allows for a quicker completion of the kitchen remodel. Traditionally, the countertop folks come to do a template after the base cabinets are installed. Then, the homeowner waits a couple of weeks for the countertops to be fabricated and installed. Not so in this case. Pioneer provides Classic Stone with a schematic and then Classic Stone comes to the house to measure the walls with a laser. This allows Classic Stone to make the countertops before the cabinets are even installed. Pioneer installs the cabinets, Classic Stone comes out the next day and installs the counters. No waiting. Wonderful.)
Classic Stone called me to schedule a time for measurements. Classic Stone arrived on-time. There was a miscommunication somewhere because the Classic Stone technician thought the base cabinets were already installed. They were not. Classic Stone spoke with Pioneer and a measuring date was rescheduled. Classic Stone came out on-time and took wall measurements with the laser. 
On Day 2 of the cabinet installation, Classic Stone came out and installed the countertops. They tweaked them a bit to get a better fit. The countertops are white so the seams are more visible than a dark countertop. However, they are minimal and you have to look for them to see them. Quite lovely.
All of the workers I met were very friendly and knowledgeable.

It was the first time we had used them. The designer, Jerry, was very good. They exceeded my time expect ion. The boss showed up to make sure the job was going well. Tim, did the back splash and did a great job. They had very good follow through and follow-up.

Wonderful!  Jeri was fantastic, got me a quote very quickly and patiently answered all of my questions.  I had three quotes - Classic Stone and one other were nearly identical and we went with them because of their responsiveness. 

We met Jeri at the warehouse to look at slabs and found an absolutely amazing one with blue, grey, and brown swirls - it was so much better than the plain color we would have gotten. 

On install day, they showed up right on time and were done and cleaned up shortly after lunch. 

We could not have been happier with the entire process!

We needed to replace our formica countertops in the kitchen.  We contacted several companies to get quotes and decided to have Classic Stone do the work.  While all of the quotes were pretty close, Classic Stone's was a little lower. 

They were very flexible and easy to work with.  We were in a hurry to get this project done and they were very accomodating.  I told them what I wanted, and they brought out samples to me so I didn't have to go to their showroom.  They were very pleasant and personable and explained the whole process and answered all of our questions.  

The new countertops look great and exactly what we wanted.

By biggest concern was the men were suppose to be here between 11am and 1pm to install the countertop and they did not arrive until 3:20pm. I called around 2pm to see what had happened to them and I think I should have gotten a phone call a head of time. Other than that, their responsiveness and punctuality were okay. I also left a phone message on a Friday or Thursday and nobody got back to me until the following Monday.

Everything from start to finish went as expected.  I dealt with 6 different people (sales, fabrication, installation, etc.) during the process and everyone was courteous, professional and genuinely cared about the final result.  Even the plumber they arranged to handle hook-ups went beyond what they were hired to do because of a plumbing problem.  The counters look amazing and the installation matches.  In the near future, we'll be replacing a bathroom vanity top and we'll only be calling Classic Stone for the project.

Very, very impressed with the work of this company.  Got our quote quickly, and they were very quick in installation as well.  The counter looks fabulous, and they even came out again as a courtesy to drill an extra hole for us to put in a soap pump.  Prices were very reasonable.  

Jeri, was excellent.
Jeri, coordinated the whole process from finding the granite/tile to be removal of the old counter top, and installation of the granite counter top/tile back slash.
It was an efficient process and professional workmanship.
Jeri, was very responsive to any of my questions or concerns.
I am very pleased with the new kitchen and would highly recommend Classic Stone.

Barbara K. Boeham
4627 Goldenrain Court
Indianapolis, IN 46237
317-784-2599

Fully satisfied! They were happy to deal with waiting due to our circumstance changes. Had a disconnect over a piece of granite we picked out, but it was worked out. Sub contractors did a great job. It looks nice.

From the first meeting with Jeri, their salesperson through selecting our stone and the final installation, their employees were very helpful and professional.  Their prices were competitive and there were no surprises.  They were also within the two week time frame that they promised.  On the day of installation, I had a final for school late in the afternoon and Jeri made sure the work was done on time so that I could make my deadline.  This meant calling the plumber in early and he was prompt and his work was very professional.  I also appreciated that they were able to recycle our old counters and not just dump them.  We plan to use their services when we remodel our bathrooms.

We made two visits to the Classic Stone warehouse to inquire....then to order our Cambria countertops.  Chris Weddige was extremely professional and caring.  He let us decide on the pattern and edges without any pressure to place our order.  Once we were ready to order, the process went quickly.  The countertops were ready to be installed in a short time, but we weren't quite ready with other kitchen projects which were ongoing.  Classic Stone just told us they would hold the countertops until we were ready for installation. 
The installation went without a hitch.  The pieces fit absolutely perfectly....the seam is totally invisible. 
The finished project is breathtaking!  
We would highly recommend Classic Stone with any reservations!!!

Classic Stone was professional and made the whole process from my first meeting with Jerri Morris from the company. All the employees were friendly and knowledgeable. I will use them again for the remodeling of my bathroom.