Central Paving of Indianapolis, LLC

no

Work completed promptly

Yes they did a great job. But you guys need to quit calling them. Since work is done. Have had them out before. Friendly, price right away. Talked about what is going to be done. Keeping in contact with me.

Very efficient, friendly

Central Paving was both efficient and professional both paving and sealing our drives. Very fair pricing and no hard sell.

great to work with

This is the worse company I have dealt with in my 71 years of life. They never return calls, I am in the third month of waiting fro them to complete the driveway It took them until the second month of me calling every week to schedule the tear out and even then they were a day late and only did a partial tear out and have not been back despite numerous calls and broken promises to complete the work. I have a torn up driveway and have had a dumpster sitting inf front of the house. They showed up unannounced on Thursday evening 8/12 asking for $1500 down payment in cash and when I said I do not keep that much cash at home they left. The next day, at 5:00 pm I get a call asking for $4200 down payment in cash, promising they would be here that day. Feeling the stress and frustration of this process I gave in and got a receipt for the cash. I realized afterwords that was a mistake. They never showed and the main office has not returned my calls. I hired them based on Home Advisors recommendation and BBB rating. I cannot find a formal complaint process for Home Advisors that guarantees my happiness/satisfaction, so I am providing this review. Rating the company as 0.5 is only that high because there because there was no way to rate them lower. At this point, I will never use Home Advisors/Angi again. The BBB has a simple process to file a complaint and I have filed one with them. If there was a way to file a complaint with Home Advisors/Angi I would be doing that instead of writing this review. I have documented this ordeal with pictures, a timeline starting the the original recommendation from Home Advisors, and printed copies of the text communications.

Quick to answer, great customer service. Knowledgeable.

My experience with Central Paving of Indainapolis is not a good one, I have been an Angie's List paying member for the past 12 years, until such time as payment was no longer required. I have relied on Angie's List for reputable, honest, professional, knowledgeable, businesses from which to choose, to employ when I needed professional work performed on my home, my yard, ect.Central Paving of Indianapolis was one of the businesses on the list. That is the only reason I hired this company to perform the work. I wanted a company I could trust to complete the job with a satisfactory outcome. Let me begin by saying that I hired them to perform the following: sealcoat my driveway for which a written estimate was provided, and 2 repair culvert pipe at the driveway ditch for which a verbal contract was provided by William, the sales representative, Sealcoating was applied in two way: sprayed one part of the driveway and used a squeegee on another, causing two different shades of color on driveway. The edges of driveway where they used a squeegee dried darker color than middle of the driveway that was sprayed. The driveway appeared unevenly sealcoated, which looked like more sealer on some areas than others. Thank God I did not pay for the work when finished because William told me he would bill me. I also had work done on the culvert pipe crack that needed repair. The repair, that was orally agreed to, was as follows; a metal plate would be placed at the end of pipe and the seal over using hot asphalt would be applied. What they did instead was to place a plastic bucket inside the area of the pipe needing repair so that water could continue to flow through. I question the efficacy of the repair at the time and asked if that repair would be guaranteed and supervisor at the site said yes. I called William at that time for assuarnce and he told me it would be. My concern was that since the culvert repair was not in the written estimate, how will I know that the guarantee would be honored. He said he was going to bill me and that the guarantee will be included in writing at the time of billing to which we both agreed. The culvert pipe repair was performed several weeks before the seal coating. The problem with them began when the seal coating was completed and they wanted me to pay Roy, the person who applied the seal coating. I told Roy who called Kathy, the business owner, that I had been told that I would receive a bill. My unsatisfactory rating for them is rooted in the following: 1) they did not want to guarantee the culvert pipe repair in writing after assuring to do so. 2) the resisted the two shades of seal coat problem. 3) It took refusal of not to pay until the seal coat work was corrected and the repair work guaranteed in writing as promised, for the second seal coat to be applied. The driveway is still not uniformly seal coated after the second application. 4) Adding insult to injury, the sealer continues to come off driveway in some areas. 5) Kathy has refused to come out and see first hand what is going on even after receiving pictures from me. She has given me a range of excuses ie..the driveway was old: that I was told the driveway needed to be replaced. If in fact that was their assessment, why did they not provide a detailed estimate for that work? When they gave me an estimate it was never communicated with me, orally or in writing, that my driveway needed to be repaired. My driveway was in good condition. I am sure they would not have seal coated if it were not.

great people to work with

Prompt in looking at job, easy to contact, questions answered qyuckly, courteous..

N/A

Overall a great job. I would recommend that Central Paving be more proactive on the communication. I had never done this before and I am sure Central Paving has done hundreds paving of driveways over the years. Keep in mind the customers lack of knowledge. I would highly recommend them to other neighbors.

none

They showed up when expected and cleaned up the job site before leaving.

They are trustworthy and a great company to work with.

They did exactly what they said they would do. It was great service.