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COOK MASONRY & RESTORATION
Concrete Flatwork - Repair & Resurface, Poured Concrete Wall Service, Concrete Foundation Installation,
About us
OWNER OPERATED, USES SUBS, COST DETERMINED BY THE JOB.
Business highlights
31 years of experience
Services we offer
AND REPAIR. ALL CONCRETE WORK. INSTALL FLAG POLES., BLOCK, COMMERCIAL/RESIDENTIAL BRICK, ROCK
Reviews
4.236 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 69% | ||
| 11% | ||
| 0% | ||
| 6% | ||
| 14% |
Showing 1-25 of 36 reviews
WILLIAM M.
Oct 2009
They quoted me at 1500.00 and I gave him a deposit of 500.00. I have not heard from him since September 22, 2009. I have tried to call him several times and he is not responsive and not returning my calls.
Response from COOK MASONRY & RESTORATION
"I would very much like to make this issue right with Member. Please contact me at 317-716-0135. My email is [email protected]. I would rather discuss this on the phone than through email. I do apologize for this, and do want to make it right."
ELLEN S.
Dec 2008
They did not match the mortar, regardless of how many times we pointed out that it did not match. They missed places in the mortar. They drilled out places to tuck point and never filled them in. They left us somewhat of a mess. They left in a hurry and we had to have someone else come in and clean up. They didn't have anyone on the job that spoke English regularly so it was hard to translate what needed to be done.
Response from COOK MASONRY & RESTORATION
"I understand you're not happy with the quality of your project, and I want to personally apologize for that. If you haven't the issues resolved yet, I would be more than happy to make it right. I personally work on every job now to ensure quality. You can contact me at 317-716-0135 or [email protected]"
LAWRENCE R.
Jun 2008
It was awful. They were never here; we had to call to get their workers to come over. The owner of the company Blake Cook told one lie after another. The quality of their work was terrible.
Response from COOK MASONRY & RESTORATION
"I'm sorry the members have issues with the quality of the work. I was told that everything was fine during the course of the project, until the very end, and then I was not allowed to finish. I was only paid for 1/3 of this job, someone else finished it, even though I did 90% of the job. Unfortunately, we had a disagreement during the course of this project, and I very much regret this and take responsibility for that."
MICHAEL B.
Oct 2007
It went really well. All of the little issues that came up at the end were immediately addressed by Cook.
John F.
Oct 2007
Cook masonry responded promptly to phone inquiry, gave an estimate that was reasonable. Their workman were polite and efficient. The impressive part was after the job was complete, Cody Cook came and inspected the job and called me to make sure I was happy with the work. The follow up quality assurance call was much appreciated. I would be happy to work with them again.
JOYCE T.
Jul 2007
They did a great job! Scaffolding appeared, everything was kept clean and organized, they put on new cement drip caps, the result looks great.
BEVERLY S.
Aug 2006
Very troublesome both for me and my roofer as I kept calling them (and they came out) as I thought the leak was their responsibility. Instead it was caused by the poor work of Cook masonry.
KURT W.
Aug 2006
MR. COOK WAS NEVER ON TIME FOR APPOINTMENTS WITH US, AND FREQUENTLY WAS A "NO CALL/NO SHOW". HE SPOKE VERY ANGRILY WITH MY WIFE IN FRONT OF ME WHEN WE INFORMED HIM THAT WE WISHED TO CANCEL THE JOB. HE THEN PHONED ME A DAY LATER, AND APOLOGIZED FOR BEHAVING SO BADLY TOWAARDS MY WIFE, AND BLAMED IT ON HAVING A "BAD DAY". HE HAS BEEN PROMISING US FOR 5 WEEKS THAT HE WOULD REIMBURSE US. HE PROMISED ON 4 DIFFERENT OCCASIONS THAT HE WOULD PERSONALLY DELIVER THE CHECK TO OUR HOME AT A PARTICULAR TIME AND DATE, AND THEN WOULD FAIL TO SHOW. NOT ONLY WOULD HE NOT CALL TO EXPLAIN HIS "NO SHOW", HE WOULD NOT ANSWER HIS OFFICE/HOME PHONE OR CELL PHONE WHEN WE WOULD CALL TO REQUEST OUR CHECK, NOR WOULD HE RETURN OUR CALLS. MR. COOK HAD A MORAL OBLIGATION NOT TO SPEND MONEY THAT HE HAD NOT EARNED.
Response from COOK MASONRY & RESTORATION
"We waited for a year for them to excavate the area of the project. When they finally said they were ready to proceed, we ordered materials and had everything shipped to their job. After all this and numerous visits to their home to discuss the project, they suddenly changed their mind leaving us with all the materials purchased on their job. Not to mention the time slot we set aside for them. Blake Cook-Owner"
JOSEPH C.
Mar 2006
They were very prompt and the quality of the work was quite satisfactorily. On the bluestone patio there was something they had to come back for, but they came back and did it without any question.
DEBBY W.
Feb 2006
The workers were very polite and cleaned up after the job. Extremely poor customer service. (They were Angie's List 2004 Customer Service Award winner.) Wonder why pricing for extra work was so much higher than other vendors.
DARLA D.
Dec 2005
WE GAVE THEM HALF DOWN AND THEY STARTED RIGHT AWAY. THEIR WAS A VERY HARD LANGUAGE BARRIER. WHEN WE CALLED THE OWNER THERE WAS NO HELP AND HE DOES NOT KEEP HIS WORD FOR ANYTHING. THE WORKER DID NOT KNOW HOW TO FINISH THE JOB. THEY DID POOR WORK. I WOULD NOT RECOMMEND THEM TO ANYONE. IT WAS ALSO TOUGH TO GET THE DEPOSIT BACK.
LAUREL S.
Oct 2005
AFTER SOME MISUNDERSTANDING AND DELAY IN GETTING A BID - THE WORK WAS DONE PROMPTLY AND WELL.
PATTY B.
Oct 2005
I HAD TO CALL TO REQUEST A COPY OF THE QUOTE AFTER BLAKE CAME TO LOOK AT THE HOUSE. THE EMPLOYEES WERE NEAT AND COURTEOUS AND CLEANED UP THE AREA EACH DAY.
John W.
Oct 2005
BLAKE COOK WAS VERY HELPFUL THROUGHOUT THE PROJECT. HIS WORKERS WERE VERY POLITE AND PROFESSIONAL. I AM EXTREMELY DEMANDING AND THEY MET MY EXPECTATIONS.
John W.
Oct 2005
BLAKE COOK WAS VERY HELPFUL THROUGHOUT THE PROJECT. HIS WORKERS WERE VERY POLITE AND PROFESSIONAL. I AM EXTREMELY DEMANDING AND THEY MET MY EXPECTATIONS ESPECIALLY MATCHING THE MORTAR. MY SIDE COMMENT IS THAT THIS IS A VERY MESSY JOB. BE READY FOR A LOT OF DUST!
John W.
Oct 2005
BLAKE COOK WAS VERY HELPFUL THROUGHOUT THE PROJECT. HIS WORKERS WERE VERY POLITE AND PROFESSIONAL. THEY MADE SURE THAT THE WEATHER WAS CLEAR WHEN PERFORMING THIS WORK.
ERIN M.
Oct 2005
WORK WAS COMPLETED IN A TIMELY FASHION AND WE WERE PLEASED WITH THE RESULTS. THE OWNER CAME OUT TWICE TO INSPECT THE PROGRESS WHILE WORK WAS BEING DONE AND WHEN WE NOTICED A SMALL AREA WHICH NEEDED A LITTLE MORE REPAIR, THEY CAME BACK TO FIX IT THE NEXT DAY. PRICE WAS FAIR FOR THE AMOUNT OF WORK.
LINDA C.
Sep 2005
THEY WERE WELL WORTH EVERY PENNY! WERE ON TIME AND PROMPT. THEY WORKED VERY HARD IN 100 DEGREE WEATHER. THEY WERE VERY RESPECTFUL, NEAT AROUND THE JOB SITE AND VERY QUIET. THEY CAME IN, GOT THE JOB DONE IN A TIMELY MANNER AND THERE WASN'T A PIECE OF TRASH WHEN THEY LEFT. THEY WERE ALSO VERY RESPECTFUL OF THE NEIGHBORS.
Lisa W.
Sep 2005
THEY DID EXCELLENT WORK. THE FLAG POLE IS GORGEOUS. I WOULD RECOMMEND THEM TO ANYONE - THEY WERE GOOD.
CARLA C.
Aug 2005
THEY WERE ON TIME WHEN THEY CAME FOR THE ESTIMATE AND WHEN DOING THE WORK. ALL THE WORKERS WERE VERY POLITE AND DID GOOD JOB. THEY CLEANED UP VERY WELL WHEN FINISHED WE THOUGHT WE RECEIVED A FAIR PRICE.
Jerry R.
Aug 2005
VERY PLEASED WITH WORK. VERY RESPONSIVE BOTH PROVIDING A PROPOSAL AND DOING THE ACTUAL WORK. MOST OF THE WORK WAS DONE SEVEN DAYS FROM SENDING A 50% DOWN-PAYMENT CHECK. THE REMAINING WORK WAS DONE SEVEN DAYS LATER - THEY WERE WAITING FOR A CUSTOM PIECE OF LIMESTONE. WOULD CERTAINLY RECOMMEND AND USE AGAIN.
JOHN M.
Aug 2005
THESE GUYS REALLY WORK HARD FOR THE MONEY! MY 1925 HOME IS MADE OF IRREGULAR STONE BLOCKS WITH SOME DEGREE OF ARCHITECTURAL DETAIL. I WAS ASTONISHED WATCHING THEM VIRTUALLY DISMANTLE AND RE-GROUT VIRTUALLY MY ENTIRE HOME! THEY DID SEEM TO FORGET ABOUT THE GARAGE UNTIL I REMINDED THEM OF IT, BUT OTHERWISE A GREAT EXPERIENCE!
JOHN D.
Jul 2005
THEY WERE HERE FOUR DAYS AND DID A LOT OF WORK. THEY CAME AND THEY WORKED, IT SEEMS LIKE THEY DID A VERY GOOD JOB. THEY WERE VERY PROMPT, AND WERE ABLE TO GET TO ME EVEN SOONER THAN THEY HAD ANTICIPATED. IT WAS A VERY GOOD EXPERIENCE, AND I WOULD DEFINITELY USE THEM AGAIN.
CATHERINE C.
Jun 2005
THE WORK WAS DONE WITHIN TWO WEEKS OF THE FIRST TIME I SPOKE TO THEM ABOUT COMING OUT TO MY HOUSE FOR AN ESTIMATE, AND THEY DID EXACTLY WHAT THEY TOLD US WOULD BE DONE. VERY NEAT AND COURTEOUS AND CALLED THE DAY BEFORE SAYING THEY WOULD BE OUT IN THE MORNING. SEEMS NOT TO BE LEAKING ANYMORE, BUT IT HAS BEEN VERY DRY SINCE WE HAD THE WORK DONE. BLAKE COOK CAME OUT FOR THE ESTIMATE AND DID A THOROUGH JOB OF EXPLAINING THE WORK THAT WOULD BE DONE BY HIS CREW.
NANCI F.
Jun 2005
DID GOOD WORK, APPRECIATED THAT THEY PAINTED THE BRICKWORK AT NO ADDITIONAL FEE, WHICH MADE THE PRICE SEEM A BIT MORE REASONABLE.
Licensing
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FAQ
COOK MASONRY & RESTORATION is currently rated 4.2 overall out of 5.
No, COOK MASONRY & RESTORATION does not offer free project estimates.
No, COOK MASONRY & RESTORATION does not offer eco-friendly accreditations.
No, COOK MASONRY & RESTORATION does not offer a senior discount.
No, COOK MASONRY & RESTORATION does not offer emergency services.
No, COOK MASONRY & RESTORATION does not offer warranties.