D-Patrick Boonville Ford

Do to the fact that I need a truck and feel this one is unsafe, I called Ford and they told me to talk to the dealership about compensation. I called the Boonville location about making it right and the sales manager told me to come down because they stand behind what they sale and he wanted me to be happy. While at the dealership the sales manager was rude and standoffish. He wanted to give me trade-in value for my new truck and sale me a different truck, giving me around $16,000 less for the truck I just purchased. The “deal” he was working on would have made my loan payment go up $150 a month. This was for a truck equal to mine, instead of trying to provide good customer service they were trying to make more money off me. When stating my disappointment with the situation and customer service to the sales manager he stated “I just sell them, I don’t make them.” WOW. The dealership is still unwilling to help correct the situation and I am left making payments on a vehicle that I cannot drive. I am in communication with Ford at this point. D-Patrick Boonville has the worst customer service I have ever experienced in my life and I would never recommend them to anyone. They will be nice to you while selling you a vehicle or doing warranty work but other than that they don’t care about you!