Ziebart - Bloomington

unknown

Went smoothly - called to schedule a time, was given a range of dates and hours. Dropped my car off, the representative on duty walked through the paperwork and procedure with me, explained what would be done, possible reasons why extra procedures may be needed, and answered all of my questions. My work was free as part of a 10-year warranty arrangement through the dealer, but I opted to renew a non-covered addon for ~$30. I declined interior/exterior detailing.
Another representative gave me a ride back to my apartment, I was given a call later in the day letting me know the car was done, and I found my own ride back to Ziebart to pick up my car. I was walked through the work done, some small cosmetic issues discovered after the dirt was washed off were explained to me, and they gave several locations in town that provide color matched touch up paint and offered to apply it for free.
All in all, went very smoothly.

we have had two systems installed. one in  my car and one in my son's car. any problems and they fix it right away. they stand behind their warranty which is a life time warrantee. I have lost my remote twice now and they replace it no questions asked. they are great to deal with. any detailing or work I need done to my car I am calling them because they are great people and do a great job. I love my remote starter especially during the winter.

I am writing to report an incident with Mr. Chris Schoettle, manager of your Bloomington Ziebart store on 08/08/13.
An initial consultation appointment intended to help me to decide on the
best audio solution to my car turned into a regretful customer service
experience.
I can only speak to the facts of such experience:
1) 08/07/13 - Called Ziebart store and requested an appointment for an audio consultation service on 08/08/13.
2) 08/08/13 - Arrived at the store 11:15 AM to discuss possibility of
using existing system (JVC AVX 800) with some add-ons/improvements.
3) 08/08/13 - Called back inquiring on the possibility of installing a rear view camera.
4) 08/08/13 - Returend to the store with installation instructions on the
JVC unit to discuss installation of a rear view camera with existing
suystem
Here is my experience in each one of these events:
 -
During my 08/07/13 call I spoke with a knowledgeable staff named Tim.  I
explained my situation and requested an appointment to explore possible
installation on my vehicle.  Appointmetn was set too 11:: AM 08/08/13.
- 08/08/13 - At 11:00  I called the store explaining that the new
unit I ordered for installation had not yet been delivered. However i
explained taht i would like to meet up with the staff to discuss the
best option for my current set-up.  Upon arrival Mr. Schoettle greeted
me on a professional and courteous manner. He asked my name and about my
car.  I explained that I was a bit confused as to my options and that I
would need some help trying to sort things out.  At that point Mr.
Schoettle went on criticizing Tim in front of me saying that Tim shold
not be talking to customers before asking him information about
services. It was awkward hearing him speaking in a dis-favorable manner
about one of your staff . 
I then proceeded to change the course of the conversation and ask if
I could have someone look at my car so that I could have a better idea
of how to proceed.  He asked his installer to follow me outside to see
my current audio set-up.  Mr. Schoettle trailed behind us outside and
stood around while I talked with the professional installation person.
Several times during my conversation with the installer Mr. Schoettle
interrupted our conversation trying to up-sell a new unit making it
difficult for me to understand my current situation.
This high pressure sales strategy is a far cry away from an ideal
buyer/seller situation. Upon returning inside the store I witness Mr.
Schoettle's dismissively telling his professional installer that it is
not his business to communicate with the customer. At that point I told
Mr. Schoettle that I did not want to witness this conflict  and that he
should wait until I was gone to iron-out any issues he may have with the
management of the store.  He took offense to that and told the
installer that he should leave the front desk immediately.
During my second call to the store asking about the installation of a
rear view camera Mr. Schoettle was very short and rude on the call.  He
only provided the cost of installation reminding me that my unit was
old and that it is unlikely that they could anything for me.
On my second visit to the store I brought printed installation
instructions for my unit showing that indeed I could have a rear view
camera installed and that my unit was not that old.  Mr. Schoettle at
that point was obviously upset and told me that the installation would
be $150.00.  He also asked me "What else I wanted?"  I explained that I
would be keeping my unit and that I was looking for help in improving my
current set-up -- installation of an extra power source and a audio
jack on the dash.  Perhaps upset with my decision not to spend money on a
high end unit Mr. Schoettle told me that any additional service
requested could not be performed by his store.  I asked if that was
Ziebart's policy and he replied with --  "That is my policy".
I asked him again to confirm this information and he repeated --
"That is my store".  At that point I requested corporate contact.  He
provided your email address. 
While I am sure unfortunate
service situations like this happens everyday, it is important for the
manager of any business to show fundamental respect to staff and
customer.
Ina few hour of interaction I noticed that Mr. Schoettle failed to:
- provide information needed for a customer to make a sound purchasing decision based on needs not his sales quota.
- respectfully and professionally manage his staff. He criticized two of his staff in front of store's guests.
- provide honest and customer-centered sales solutions. He demonstrated
poor sales skills by trying to pressure sell a more expensive unit while
not understanding customer needs.
- respect the Ziebart brand by yelling and asking a customer to leave 'HIS' store.
After this experience I will definitively never recommend Ziebart to anyone one of my friends and Bloomington residents.
Thank you for your attention to this matter.
Regards.

They damaged our car, and tt was difficult to get them to rectify the situation. It looked as if a grinder had been dropped on it, but they said they hadn't done that. They eventually took care of it, but it was a hassle.

I don't like anything about them.  I would not recommend anyone ever going there.  I took my car in for service.  You buy a service with them for the year.  I took my car in to get the work done.  They locked my key in the car.  They were using a screwdriver to pry my door open.  I didn't want that damage to my vehicle. I went in there to complain to the owner, and the owner told me to get off the property because I was making him lose customers.  He didn't want me on the property because I was yelling and upset.  The work that they were supposed to do wasn't performed correctly.

I returned monday morning to pick up my truck and pay the bill. I discovered they had locked my truck with the key inside. I didn't have my spare key with me. I told the assistant manger, Tim LeMasters (812 334 2602) that I needed to get into my truck to take it home. They have a policy called "locked out".  If you don't get there during business hours to pick up your vehicle (whether you have paid or not) they lock your vehicle and leave the key in the vehicle. When I asked LeMasters about getting the vehicle open he got very irrate, started yelling at me and said he didn't want me as a customer and canceled the mudflaps order. Bizzar!!  He also said businees was down because of the work on 3rd street, yet he he doesn't want my business?? I am now out of the life time warrenty. I would caution any one from using the services Ziebart in Bloomington, In. provides. They are rude and arrogant and are not about customer service.  I contacted their headquarters and the response is that they could care less.  I guess business is booming for them, so they don't need to be concerned about customer service.  There are other places in Bloomington to get that service done. If you want to be treated like crap, go to Ziebart!