Soft Touch Moving & Storage Co

These guys absolutely rescued me from a last-minute moving catastrophe. (My original mover showed up alone, without any equipment, on an e-scooter, then left on foot without communicating to us that he was leaving.) I called Soft Touch in an absolute panic, and they arrived within a few hours with the equipment and movers necessary to get the job done. I witnessed next-level communication happening in real time with a really tricky move--a large, antique upright piano with immense sentimental value had to go down a hill into my walkout basement. I couldn't be more grateful.

It went very well. No problems. All items were moved on time and as promised. The office and moving staff were all very polite and attentive to our needs.

Their team showed up on time and were very careful with my cherished crystal tiger collection. All of the boxes made it to there designated rooms unharmed. Definitely will use them again if needed!

Excellent!

These guys know what they are doing! Professional and courteous and fast!!!

The move went very smoothly from beginning to end. I had some trouble packing some of my lamp, and the Soft Touch team jumped in and took care of that for me, no questions asked. Move was completed in time, the movers were courteous and Items were well cared for. I would highly recommend Soft Touch Moving.

They arrived 3 hours late on the final day of closing on the sale, the new owners arrived at the closing with a truck loaded to move in. Due to the late arrival of the crew from Soft Touch, it was an additional stress on us plus we had to wait an additional 3 hours on a very hectic day. They did not check to see if drawers were removable or if shelves should come out of furniture, consequently the drawers and shelves came flying out on the gravel drive or onto the patio, scratching them in various places. these were all custom made pieces of furniture. They also dropped the freezer and dented it by the condenser causing great concern as to its future functioning and the value of all the food that we could loose that had been inside of it. After it was all done, we reviewed the pieces and they had scratched other parts of the furniture. All these pieces were brought to the house from the maker about 15 years ago and had never been moved since, they were in new condition. I contacted Soft Touch and asked that they come look, he said he would. He did not show up on the day I waited on him. I called back and asked what happened and he did not have a good excuse. He instead offered to just reimburse us the $300 as mentioned in the contract. It was not a good deal for us due to the repair needed on the pieces. We were not satisfied at all.

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They stole several thousands of dollars, and damaged several thousands of dollars worth of my posessions.  The company management refused to address the issue. Additionally they held my property ransom until I paid $4000 more than the agreed price.

They were good and they were careful.

They were responsive but got a quick turnaround. The two men that were there were a little gruff and they complained a lot about the things that i having them move.

John provided good customer service. Moving crew delivered on time and handled belongings with care.
They even offered to store our belonging at their location if we did not find another home to move into right away.
Would use them again.
They also provide painting services.

I called only about three days in advance and was pleased they could schedule the move for Saturday. They gave me a one hour time frame for the start of the move and quoted me a price on the phone. The day before, they called to confirm the move. The day of they called about 20 minutes before the scheduled start and said they could come early if I was interested. I was and they showed up in about 5 minutes. The two men were polite and worked hard. They asked for my directions about where to put things. They did not dawdle. When they finished, they charged for 2 1/2 hours.

It went great!

See above.

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I wouldn’t recommend them.  I did not have a very good experience with them.  My overall experience was not good.  One of the workers just complained the whole time.  I had to do too much physical work myself.  They quoted me that it would take one day and it actually took two days, because they did not send out enough people the first time.  So I had to pay twice as much for my move.  They didn’t even send anyone out to my house to give me a quote.  So they sent the wrong number of people and wrong amount of boxes.  I told them that I need packing to be done.  They waited to come pack the day of my move.  So it was just horrible.  I would not use them again.  They charged me about $3000 for their services.  It was horrible.  Then I ended up listing boxes where I didn’t want them to go.  On the end of the second day, they were just putting things anyway just so that they could finish up.  It was terrible.  I don’t mind paying for a service but I want the service that I’m paying for, and they did not give that service.  I don’t mind paying for it but I want to get it, and they didn’t give it to me.  They did come on the day they said they were going to.  I will not use them again in the future.

Three man crew arrived on time.  Loaded and unloaded at the new house within 4 hours.  Great job.

It was a disaster! Soft Touch was to come and move me out on July 7 and said they'd be there between 9 and 11.  I didn't hear from them until after noon.  When I did, it was quickly apparent that the driver and his assistant didn't know that my things were going into storage for a week.  They had already loaded someone else's things on the truck and were planning on delivering them that day. As a result, my items did not all fit on the truck and they had to send a second truck.  The second truck was terribly late in arriving - after 5 p.m., I believe. I ended up missing an entire day of work when I'd been planning on only a half day.  I asked for my things to be delivered on Friday, July 15, the day I closed on my new home. I didn't hear from them that week until I called on Wednesday to try and schedule delivery around my closing.  When I did so, they asked about delivering on Thursday.  I reminded the again that I couldn't take delivery on Thursday because I didn't have possession of my new home yet.  I volunteered to take delivery on Saturday and was told that they'd check and get back to me.  I didn't hear from them again until late Thursday when they called to say they'd deliver between 1 and 5 on Saturday.  On that Saturday, I arrived at my new home a little before 1 and waited for them to arrive.  At approximately 3:15, I called to see if they could give me a better estimate of when they'd arrive. The office closed at 3 so I didn't reach anyone. I continued to wait until finally, at about 5:45, I got a call from the driver saying they were on their way. They arrived and began unloading and I became concerned when they unloaded several things that weren't mine. My concern grew as the truck emptied and It did not appear that my mattress and box springs were on board.  Soon, I realized that my solid cherry highboy dresser was also not on the truck. I was told that I'd have to call the office and speak to them on Monday. When they finished, they asked me to pay the remainder of my bill (approximately $650).  I refused and said I would pay when I received the balance of my items. They got a manager on the phone who told me that I had to pay the rest of the bill before I could file a claim. I refused to pay at that point and called the office on Monday.  I spoke with the office manager who told me that they were "pretty sure" that my things had been loaded on a truck that was going to Utah or Seattle.  I was then told they'd get in touch with the driver to have him check. I didn't hear anything from them for two days when I called to find out what happened. They told me my items were on the truck and that I'd have to wait until it made its way back from Seattle. That was July 20. I heard nothing from them until I finally called them on August 10. Late July and August are quite busy for me so I didn't have time to pursue them matter. When I reached them on the 10th, I was told that my items had returned and that they could schedule delivery. We agreed that they'd deliver on Friday the 12th. When they arrived, the driver asked me to go out and make sure the things on the truck were mine before they unloaded them. When I did, I saw my mattress and box springs but the wrong dresser. They unloaded the mattress and springs and suggested that I contact the owner on Monday to discuss what happened. I called on Monday, August 15 and asked to speak to the owner. I was told that he wasn't in and I left a message.  Over the coming weeks, I left at least 4 more messages asking to speak with the owner. On August 31, I called to leave a message again and was told this time that they had mistakenly delivered the dresser to my ex-wife who had been moved by Soft Touch the day before I was. I was incredulous and told them I highly doubted that story. I was then called back by another staff member who wanted me to pay the balance again before I could file a claim. This time the balance I was quoted was over $900. I was told that once I did that, I'd be reimbursed 60 cents per pound of the item. Assuming the dresser weighs 200 pounds - an over estimate, to be sure, that means I'd stand to get $120 back for a dresser that originally cost $1150 and wasn't even ten years old. Since then, I have verified with my ex-wife that she does not have the dresser. and continued to try and reach the owner. After I asked my realtor to intervene, I did get a call back from the owner but I was unable to answer his call. I suspect that the staff are not delivering my messages because they would be caught in their lies and horrible customer service. A couple of weeks ago, one of the managers called me back after I'd left a message for the owner and he offered to forgive the balance of my bill in exchange for the dresser. I told him this wasn't acceptable and that I still wanted to speak to the owner. Since then, I've placed several more calls which continue to go unanswered.

They moved us in record time. All 3 trucks arrived at the house, despite the fact that I called the day before to confirm that 2 would go to storage, and 1 would go to the house. However, they loaded the storage unit in record time - under an hour. We did have to go back to the house and they had to rearrange the two filled trucks to make room for some things from the house. They were friendly, worked hard, and were extremely accommodating. They even swapped two bedrooms after we figured out the furniture was too big in one. They were extremely helpful in helping us rearrange where needed. They did a great job.

Soft Touch had moved us before and done a good job, so we hired them for our cross-country move thinking our stuff would fare better than with one of the big national companies. That was a mistake. The company left about 1/4 of our stuff in Bloomington, and broke or damaged about $1500 worth of our belongings. (I had to open the boxes they had packed to look for something before our move and was shocked at how poorly they were packed -- for example, a handmade china doll was thrown into the bottom of a box with no wrapping paper around it, and then had garden tools thrown on top of it). It is now six weeks after our move date and we still have not received (a) our stuff or (b) an apology or (c)concrete plans to get our things to us. We have called, emailed, and sent a letter, but the best we have received are vague plans of putting our stuff on a truck with someone else's things for a move that may or may not happen in a couple of weeks. We've gotten several 'don't call us, we'll call you when we're ready" responses to our calls. To be fair, I need to explain that this was a slightly complicated move that involved moving our things into their storage facility on two different dates and then moving the storage items as well as an apartment's worth of stuff to Rhode Island two weeks later. This was all explained and discussed ahead of time when I got the quote. I also reminded them each time I called before the move that we had two sets of things in storage. It was quite amazing to me then when one of the sets of storage items didn't arrive for our move in, and when I called about it, the secretary insisted that we had only had one set of things in storage and that it had all been packed. Even after describing the furniture and boxes that got left behind, she kept saying that she had seen them get on the truck!!! Since the truck was empty, it was pretty obvious that something had gone wrong, and after insisting she check on the other set of items, she finally found it on their books. A nice wing chair and several other items of furniture arrived covered in what appeared to be motor oil. A few family heirlooms were broken. All in all, this is the worst move experience we've ever had. Well actually, it's not over yet, even six weeks later, so I shouldn't use the past tense. The worst move experience we keep on having.