Royal South Mazda Volvo

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Royal On The Eastside: All your Used Car Buying Fears Happen Here. 
The nightmare began when I traded for a $19,000  Certified Pre-Owned Chrysler 300. I dealt more or less directly with Jared Mann, the Used Car Manager. He's a walking-talking stereo-type of a high-pressure used car salesman, except he wears a golf shirt instead of a plaid jacket. After a test drive, I told them I didn't want to buy the car because it had a bad smoke smell. Jared and his lackey David Goya assured me they could treat the car and get rid of the smoke smell. I told them I wasn't sure and started to leave and Jared chased me down and offered a better deal which I accepted. I took the car to have the smoke smell treated and it was better for a few days but the smell came back. Also, I noticed a terrible rattling noise in the front end so I took it to my mechanic who said that the ball joints so worn that it was unsafe to drive and needed replaced immediately. Turns out those aren't covered by the Certified Pre-Owned warranty so I replaced them out of pocket for $550. I had the manager of a local body shop look at it and he said the  Certified Pre-Owned car had been in a major wreck which wasn't disclosed. He also found several areas of rust that needed repaired at a cost of $2-$3000 and to top it off, the car still smells like smoke.
I called Jared and told him I wanted to return the car because of all the problems and he said that was impossible but said I could trade for something else. So I found a car that I would trade for(It had been wrecked too per carfax) and he offered me $12,000 for the car he sold me a week before for $19,000 and a very small discount off the list price of the car I was trading for. He said he could only offer me wholesale, because he would not put a car in that condition back on his lot. The same car that they called   Certified Pre-Owned  and sold to me for $7000 more than it was worth. I gave them a chance to make it right and all Jared could see was a chance to rip me off for a second time in a week. He's incorrigible and apparently encouraged by the Royal organization.

Royal South Mazda provided an accurate estimate of the work upfront.  The work did take a little longer than expected, but they provided me with a rental vehicle to avoid any inconvenience.  Have been very happy with the quality of the service, which has been much more reasonably priced than service performed in Indianapolis.

The repair went fine. Only time will tell if it holds. The real complaint is that this is an item that should never fail. No car that I've ever owned had a door check failure and I currently own one car that is nearly 40 years old. Toyota should have warrantied this item for the life of the car. They did have a warranty extension on this item due to its poor engineering, but it had expired. Neither the dealership not Toyota corporate wanted to do anything to help. Toyota quality has been waning over the years. This Sienna is my fourth Toyota, but in the future I will consider other brands.

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Here's the summary: Royal South Volvo was extremely rude and unprofessional. I will never give them my business again.
I've used dozens of businesses on Angie's list, and have had fantastic service from all of them. Except for Royal South Volvo.
I lost a key to my Volvo, and called to order a new one. The representative in the auto parts department took my VIN and credit card information, and assured me that my key would arrive within a couple of days.
About a week later, I called to follow up. First, the manager told me that his computer had crashed and that he would call me back in 5 minutes. Half an hour later, I called back, and he told me that his computer was still rebooting. I told him I would hold. 5 minutes later, he tells me that he had no record of me ordering the key!
This was slightly disappointing, but no big deal -- mistakes happen. The part that upset me is that the manager was extremely unprofessional and rude. He did not apologize. In fact, he accused ME of not ordering the key! Like I was making the whole thing up!
I said "I am very sure that I ordered the key. Is there anything you can do to help make this right?" He said "As far as I'm concerned, I don't have to do anything to make it right."
I used a few choice words and hung up. Unprofessional and rude companies do not deserve my or anyone else's business.
Note: I have indicated that the company did perform service. I believe that to be accurate, because they did enter into an agreement to order a key for me, and took my VIN and credit card information. In my opinion, the company attempted to perform a service and completely failed. I do not yet know whether they charged my credit card, but the $250 is approximately the amount they quoted me for the key.

They were good. They treat the customer like their family and treat the vehicle like their family vehicles.

They are very good and professional. They aren't cheap, but I've never been disappointed with any of their work.

I give them high ratings and will go there in the future if needed.

I will never again give any Royal dealership the time of day. Save yourself the time, the headache, the money, and the degrading experience...go somewhere else.

They are not high pressure by any means. He is very honest. I had a good car buying experience and he was not pushy. They even send Christmas cards each year!

THEY WERE AVERAGE