ROYAL NISSAN-VW-AUDI-SUBARU

The engine light for my jetta came on and my car wasn't running well. My tester indicated I needed to get it to the dealership right away to avoid further damage. I contacted royal east and spoke to Justin. He was very nice and accommodating to the situation. Although he told me my car would be fine to drive from solsberry to east side bloomington, I knew tb5at my car was not ok.. it was in the middle of the storm so when I seen my car up on that trailer being towed and sliding all over the road I decided to have them drop my car from the trailer over by kroger east since it was so close. We drove it from there. My car was running (sounded like it had a misfire) and started fine when I arrived. When I finally got a call back i was informed there were two recalls, one for the computer, another for the switch and was told it would be another $2,800-$7,000 to fix my car as it jumped time, they may have to fix the heads and my car was no longer starting. I decided to have them fix the recalls and I had my car towed to a highly recommended vw mechanic in bloomington. Upon our first conversation I was told it would be $800-$2,500 to fix the timing chain and heads if they needed it. That was a huge price difference!!! Imagine my surprise when I was informed that my car did not jump time that it had a misfire and some other minor issues. Since my car was already there he suggested to change the timing as it would go out sometime in the future. Because of the way this man went about it and his honesty I decided to go with it. I am more than disappointed in my service at Royal east, I'm actually disgusted that these people who are supposed to represent Volkswagen would stoop so low as to make something up that needed to be fixed, especially during these trying times. People need their cars to make a living!!! We depend on certain businesses to do certain things but preying on customers is not one of them. I will never go to this buisness again and I suggest you don't either!!! Look up best certified vw mechanic.....I believe its all sports....he's the real deal and as honest as can be

Probably one of the reasons they didn't call me back was because the cost of the most recent would be on them. They were selling me the car and it had a little defect on it so they were going to cover the cost to replace the piece. Just because I have an expensive car, I guess that's how the cost goes with it. Because I'm going to a dealership, it's going to be more expensive than if I were to go to a local auto repair place. There was a bit of a wait for my car to get fixed and then I had to go back so that wasn't really convenient. Their professionalism was good.

That's the only one place I've been to since I've been here. Since August, I am still waiting for a phone call to say that they got the part that they ordered for my car but they never called me back. They were really good. I just feel like now that I bought a car from them, their service is bad when it should be the opposite. They have shuttle service and they have a lounge area. They provide free snacks and beverages while I wait. I'm just upset because I've been waiting for a phone call for a piece for my car.

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They found out what was wrong with the battery. A dealership in general is difficult to trust not unlike your personal mechanic. But Royal was able to make my battery work but I had to not trust them completely. I had a $15 discount from my coupon. I like the fact that they guy told me to buy an interstate battery.

Inspected vehicle, provided clean bill of health and washed the vehicle

I have been using this dealer since we bought our car. I am completely satisfied with their service and professionalism, and will continue to use them in the future.