
Roto-Rooter Plumbing & Drain Services
About us
Additional DBA - Roto-Rooter Plumbers.
Business highlights
Services we offer
Residential and commercial repair, dishwashers, disposers, drain cleaning including sewers, excavating & septic tank. We specialize in emergency service, faucets, installation of plumbing, pipe work, replacement, showers, sinks, toilets, tubs, water heaters, waterlines, with no overtime charges or weekend rates.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
84% | ||
6% | ||
2% | ||
0% | ||
8% |
"Thank you, Matt, for your wonderful feedback! We're glad Jackson could help you get everything running smoothly again, and we truly appreciate your recommendations."
"Roto-Rooter has been providing emergency plumbing service for the Bloomington/Bedford area since 1972. We have always stressed customer service and professionalism with our technicians for every job and customer. Mr. [Member Name Removed] did contact our office after a service call and did express his disappointment with our service. We investigated his version of the events and found they did not match with either technician's version of the events of this call (they were questioned at the same time but separately and by different supervisors). Each call with Mr. [Member Name Removed] resulted in a different version of events and new information being relayed. Devon, responded on site within an hour of getting the page. Devon found 8" of sewage in the basement and was NEVER informed of any cable stuck in the drain line. If Mr. [Member Name Removed] had disclosed this information to Devon, he would have sent a retriever hook down the line to remove the stuck cable and this job would have gone much differently. Mr. [Member Name Removed] did not disclose this information until after his stuck cable was wrapped around our cable. Mr. [Member Name Removed]'s omission of vital information could have resulted in our technician getting severely injured by attempting to clear a perceived blockage that in reality was another cable. Thankfully that didn't happen. Neither technician cursed at any time during this service call. We did have to cut the stack in the basement to retrieve our cable and the cable that Mr. [Member Name Removed] left in the pipe. We repaired the stack and opened the drain line. We did test the line and it did leak at a cast iron joint slightly, we offered to remove that joint but Mr. [Member Name Removed] declined saying "he was going to have a new bathroom installed soon and that we will just fix it at that time." This information was noted on the invoice. We cleaned up our area downstairs and went upstairs to wipe the walls down as we do on all jobs. Mr. [Member Name Removed] declined saying that "he would get that, and not to worry about it." Mr. [Member Name Removed] then signed the invoice saying he was satisfied with our work and approved of all the charges. At no time did Mr. [Member Name Removed] indicate to anyone onsite that he was not happy. Mr. [Member Name Removed] did contact our office on Monday and voice his displeasure. Unfortunately we could not reach an agreement with Mr. [Member Name Removed] to his satisfaction. We regret that Mr. [Member Name Removed] is unhappy with our service, and we wish him success in his future endeavors."
What impressed me most was the level of knowledge and willingness to engage my opinion of what I wanted. Being able to have some control over the process was nice. I never felt as if they would identify the issue and were simply going to do what they felt was best. I was involved in the planning process which did a lot to establish trust.
The work was completed much faster than I anticipated and didn't cost nearly as much as I expected. When issues like this come up I am conditioned to expect the worst. It seems like there is always another shoe to drop. I waited, but it just didn't happen. They actually showed up when they said, did what they promised, and cleaned up their workspace. Out of all the service providers I have dealt with this was by far one of, if not the, best experience. If I have an issue in the future I will not hesitate to contact them again. It is rare that you can work with a team of people you can trust to do what they say, so if you are looking for a plumbing service provider you do not need to look any further. Seriously. Just use these guys.
"Dear Mr. [removed member name], I am so sorry for your poor experience with Roto-Rooter. I have personally looked into your review and I am unable to find a service ticket for you for that date or any date in 2015. I did find two service calls in 2014 for this address. If somehow the listed date is wrong or filed under a different name or a business name, please let me know. I take customer service very seriously and definitely will use this experience for more training with my crew. Thank you again and I hope you will call us in the future."
This is for a rental property that I own. When a renter calls me with a problem, I want to get it resolved as quickly as possible so that I don't receive numerous calls regarding the same problem, and I want to keep my renters happy.
I find that I can not always get someone to show up when they say they will, or within the timeframe that I would l like.
I called Roto-Rooter one day and they had someone on the site promptly, got it fixed the first time, and it did not cost me an arm and a leg. Quick, efficient and professional service!! I didn't have to make a bunch of phone calls to find somebody to fit it into their schedule. One phone call and DONE!!
Highly recommended.
Licensing
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