PAUL YOUNG PLUMBING

He had to be asked to get his mask from his truck. Most service people ask if they should get their mask or automatically have it around their neck, he did not. I had all the parts ready for him in a bowl with the packaging and directions on the back of the package. He did not seem to look at that as he had to keep removing and figuring out how to install the valve correctly. He was respectful and a nice fellow.

Excellent work. Will definitely hire again.

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Took slightly over an hour. Nick was efficient and polite. I was so happy, I called their office to compliment him.

Cleared out. Told me what they found that came out, got it working right.

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I'd like to start this review by saying the men who did the work did a wonderful job.  They were efficient, friendly, courteous, and punctual.  My issue is not with them, but with their boss.  So boss-man, if you're the one reading this, DO NOT BLAME YOUR EMPLOYEES.  They were great. 

When they initially came to look at our plumbing in the beginning of the month they told me they needed to check with their boss for a price quote on the septic job.  The boss said it would cost between $700-$900 because it would take 4-6 hours worth of labor, and they charge $150 per hour for labor.

They did the work today, were there for 2 hours, and charged us $800.  That was surprisingly high since it only took them 2 hours but they charged us what their boss told them to charge.  They said they could bring the price down to $700.  The boss then called me and I questioned why the price was so high considering labor is $150 per hour, which for 2 hours should've been $300.  The boss got angry and defensive and said he was going to jack the price up to $835 because we were arguing with him and said we could either pay it or not.

We weren't "arguing."  We wanted an accurate invoice with the figures he charged us and a rationale for the charges.  He made one up on the fly and charged us $565 for 2 hours of labor.  The price at the bottom of the invoice was $835.50 but when you added up all the numbers (for the labor, machine fee, parts, truck charge, and tax) it only equals $805.50.  I guess the $30 extra is for being a defiant woman? Probably not good to put that in writing I guess.

The plumbers who did the work were baffled by their boss's erratic response.  We tried to pay the invoice in full (not wanting collectors to come after us or something) but they said the boss told them to refuse payment and if we wanted to pay we could send a check (?!).  The boss was extraordinarily unprofessional and rude.  We have no idea what to do now.  I want the plumbers to be paid for the work they did today.  I certainly hope their boss pays them fairly and if he doesn't, that they complain to the state Fair Labor Standards folks.

I give the employees A's for everything and the boss F's for everything so I divided my score evenly.

To the plumbers: if you decide to start your own business, please let me know because I would definitely have you come out again.  But if you're still with Paul Young, I'm going to have to take my business elsewhere.

I received same day service! A service rep was in my area working on another call and was available after completion. The time-frame stated was pretty accurate, the service person was efficient and explained why he needed to go to the hardware store to get a part to fit my pipes.
The only weird thing was being told in addition to the service fee charge, an additional $5 was going to be added for a truck fee. I would assume those expenses would simply be included in the basic service fee charge so maybe Young's might just say what the total fee is without parceling it out like that.
Fast, friendly and efficient - I will definitely use them again!

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The service person was very friendly and efficient. In snaking the toilet, he found that the wax ring had shifted and was causing the repeated clog. He replaced the ring, which had some complications, but was able to complete the job in an hour and cleaned up the area.

Fixed the problem in less than two hours and pipes seem to drain better than they have in a long time. Very quick and professional service. Plumbers were friendly and explained everything they did to me as well as showing me. This is the second time I've called them for emergency service and they've always been here within an hour and had the problem finished within two hours. On a previous visit they replaced a leaking water heater with a new one in under 2 hours from the time I called. Great service.

On the whole, good service. The cost could have been much lower if he had believed my analysis of where the leak was. They brought in a backhoe and dug up a section where I knew the leak was not.

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Our water heater had died. The guys from Paul Young came to determine the cause, and gave an estimate of $990, and that afternoon the two-man crew arrived to replace the unit. It was a complicated system, since the hot water loop is connected to our Water Furnace geothermal system. Anyway, the job was completed without much fuss and no mess, and the bill was for a dollar less than the estimate. It works perfectly, and we are, once again, delighted with Paul Young Plumbing.

They were very courteous and professional. It was a messy job to do and they did an excellent job cleaning it out. Gave me suggestions for how to keep it flowing longer before needing future cleaning.

With our house on the market and us 2,000 miles away, a leak was discovered in our water heater. When a water heater goes, it can flood the entire level and every level below it, so time was of the essence.
We have used Paul Young Plumbing for years so we called them at once. They had the new water heater installed the next day.

The jobs were routine and went well. These were the last jobs in a remodel that spanned four years, 10 visits, and a bit more than
$10,000 paid to Paul Young Plumbing. Most of those visits are described in Angie’s list posts.