MORRISON'S TV & APPLIANCES

It went well.

Will was an hour early but very knowledgeable and courteous and respectful

Very well. replacement didn't take very long and the dishwasher has been working great.

Technician came out twice and determined we needed a part. Supposedly, the part was ordered that day. After not hearing from Morrison's, my husband called and spoke with the manager, Kevin. Manager said the part would be in the next day. It was clear from the conversation that the part had not been ordered yet. Technician arrived for a third visit and upon entering our home, criticized the news channel my husband was watching, calling it fake/fantasy news. When my husband asked the technician not to discuss politics, the technician immediately turned on a noisy tool to keep my husband from saying more. When the technician left, my husband started washing up some pots and pans and found himself standing in a pool of water. When he looked under the sink, he saw that the technician had uncoupled the sink drain, allowing water to pour into cabinet and onto floor. He also wrapped the water line around the electrical cord for the garbage disposal, which we believe is a code violation. My husband called Kevin, explained the situation, and said that he'd put a stop payment on the check. Rather than apologize for his technician's behavior, Kevin belligerently said they were coming out to take the part back. Mind you, we will pay for the part but not for the service; and we are reporting the company to the Better Business Bureau.

Excellent work. Appeared when scheduled. Informative.

We have a built in 48" Kitchenaide Refrigerator that is 24 years old. It was not cooling down on the food side or freezer side. Due to the age of the unit, I was concerned that it could not be repaired and we'd need to purchase a new unit which would have cost us $2,000 or more. The serviceman came to our home (his name is Steve). He went right to work. He recharged the unit with Freon, but was not convinced that would fix the problem. So he disassembled part of the freezer, taking off panels, and found out that the coils had a thick layer of frost over all the coils. Steve sprayed hot water over the coils until the frost was gone and he used a shop vac to capture the water, so there was no mess. He said the timer was faulty and needed to be replaced, but the refrigerator/freezer would work until then. He returned one week later and installed the timer. Steve was so friendly and knowledgable. I'd recommend Steve / Morrison's to everyone. Total cost of repair (both trips, parts, labor) = $130.33. Amazing ! ! !