MORRISON'S TV & APPLIANCES

It went well.

Will was an hour early but very knowledgeable and courteous and respectful

Very well. replacement didn't take very long and the dishwasher has been working great.

Technician came out twice and determined we needed a part. Supposedly, the part was ordered that day. After not hearing from Morrison's, my husband called and spoke with the manager, Kevin. Manager said the part would be in the next day. It was clear from the conversation that the part had not been ordered yet. Technician arrived for a third visit and upon entering our home, criticized the news channel my husband was watching, calling it fake/fantasy news. When my husband asked the technician not to discuss politics, the technician immediately turned on a noisy tool to keep my husband from saying more. When the technician left, my husband started washing up some pots and pans and found himself standing in a pool of water. When he looked under the sink, he saw that the technician had uncoupled the sink drain, allowing water to pour into cabinet and onto floor. He also wrapped the water line around the electrical cord for the garbage disposal, which we believe is a code violation. My husband called Kevin, explained the situation, and said that he'd put a stop payment on the check. Rather than apologize for his technician's behavior, Kevin belligerently said they were coming out to take the part back. Mind you, we will pay for the part but not for the service; and we are reporting the company to the Better Business Bureau.

Excellent work. Appeared when scheduled. Informative.

We have a built in 48" Kitchenaide Refrigerator that is 24 years old. It was not cooling down on the food side or freezer side. Due to the age of the unit, I was concerned that it could not be repaired and we'd need to purchase a new unit which would have cost us $2,000 or more. The serviceman came to our home (his name is Steve). He went right to work. He recharged the unit with Freon, but was not convinced that would fix the problem. So he disassembled part of the freezer, taking off panels, and found out that the coils had a thick layer of frost over all the coils. Steve sprayed hot water over the coils until the frost was gone and he used a shop vac to capture the water, so there was no mess. He said the timer was faulty and needed to be replaced, but the refrigerator/freezer would work until then. He returned one week later and installed the timer. Steve was so friendly and knowledgable. I'd recommend Steve / Morrison's to everyone. Total cost of repair (both trips, parts, labor) = $130.33. Amazing ! ! !

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The repairmen were polite, professional & punctual. Given the symptoms of the washer, it took a bit for them to figure out what the problem was. We liked that they tried the least expensive repairs first. We ultimately had to go with the more expensive fixes.Since we were hoping the least expensive fixes would work, the repairmen made 2-3 visits before the repairs were completed. We also really like that their service calls are guaranteed for 30 days. Unlike another company we contacted, they did not charge for two service calls for each appliance. They charged a nominal fee for the 2nd appliance.
We would definetly hire them again.

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The pump was clogged up. It took him 15 minutes to fix the problem. The tech showed my husband how to check the drainage so we can fix the problem ourselves next time.

This repair was on a 21 year old dryer and took more than one service call because of ordering parts. , All Morrison employees were punctual, efficient, professional, and personable. I didn't think great service like this existed anymore. I will go to Morrison's for any future appliance purchase. They are the best!!,

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it only lasted 2 weeks

The first repair (a rubber belt replacement) was not completed properly, which resulted in a slow leak and floor damage. In addition, a pump them went out due to clothes escaping between the belt and drum. (Note: I confirmed that the repair was not done properly because I had photos comparing the belt placement online versus how it was done by their serviceman.) When I showed them the photos, they agreed to redo the repair at their cost. Once week later, they completed the repair correctly. However, the repairman punctured 2 holes in the drum of my washer with his screwdriver just before he left. We are now in discussion with their insurance company.

The service was just okay. They had to come back twice and the guy was not very friendly and he had a bad attitude. The second repair has held up so far. We would potentially use them again but it would depend on the situation.

Hands down best service I have received in a long time from anyone. They have my business for life and I will highly recommend them to everyone. Thanks guys.

Found Kevin of Morrison Appliance to be an excellent and very knowledgeable service technician. Along with his assistant they were prompt, friendly and thorough in their work along with detailed explanations of the promlems encountered. Quickly evaluated needed repairs. Would definitely use again for any appliance repairs or replacements needed in the future.

Kevin was great. He was really early but called to see if he could come then instead of waiting until appt time. He was efficient, professional and pleasant to deal with. The problem I had was explained to me in detail so I could understand. He even took my big old nosy dog in stride while he was working. Will call them again.

I was really impressed by this outstanding service provider. He first visited our house to look at the unit and do diagnostics then visited another day to fix the problem (because the chip needed was out of stock and need to be ordered). He was on time both the days. Professional display of skill sets and presentation. I am very confident that his fix is right and will work. (Of course he promised to fix, should things don't work again). Great job done. Thank you.

He came out on time(maybe even a few minutes early) and fixed my icemaker in less than 25 minutes. His name was Kevin and he was super nice. He said their was a thirty day warranty on the labor as well. I am just so pleased with the service and I can't believe I have been dealing with this icemaker for so long! Thank you so much fixing my icemaker and making my life just a little easier.