The Geek Squad guy removed a virus. Was very professional, arrived on time. Provided some great suggestions on how to avoid and deal with computer viruses. Would very definitely use again.

Went very well.

I went in to take the card back the next day because I had a coupon for another location.  When I did so I was told to hold on to my receipt to make sure you get the refund.  I found this to be weird because I have returned plenty of things and never been told that.  So I went on and I travel a lot so of course I lost the receipt.  I had never received my refund so I went in to dispute it and they had no record of my refund and there was nothing they could do without the receipt.  So I was out the $25.

The year before that I had purchased a new printer with them.  I purchased ink cartridges and everything with them.  I went home and the cartridges did not fit.  I took them back and they would not take them back because they were opened. 

I have had bad experiences with this company and i would not recommend using them.

We chose them mainly because we bought the refrigerator from Best Buy. They were very professional. They called in advance and let us know within two hours when they would be there. There was a delay in getting the parts, which forced them to cancel it once, but they arranged it quickly and rescheduled it at a time convenient to us. I would use their services again in the future if needed.

The Geek Squad and Best Buy haven't been reliable. The Geek Squad never answers when we call them and it was a waste of money. Best Buy refused to take back the program they sold us and refused to give us store credit. We love our Apple computer, we just don't like the services that were provided by Best Buy and the Geek Squad.