AIR-TECH HEATING & AIR CONDITIONING INC

The short of it: Air-Tech (Matt in particular) is excellent. He wasn't nearly as schmoozey as the other guy, but vastly more professional. The long of it: Our AC had been slowly losing its ability to adequately cool since we first moved in 3 years earlier. Our house inspector had told us that we had "a Cadillac" of HVAC systems when we were considering the purchase. This past summer, though, it ran almost all of the time to keep the house marginally comfortable. I was sure that if we had typical a Indiana August, we would be really uncomfortable when the sun was up. I called 6 of the most highly-rated HVAC repair businesses and all but two them were unable to make an appointment within a week. The others wouldn't be able to make a house call for months. The first of the two showed up the next day. The technician (he professed to be) was convincing in his diagnosis and professed years of experience. I debated calling Air-Tech to cancel their appointment because I didn't want to waste the company's time or service technician's time. I decided to leave the appointment in place because it just made sense to get at least one more evaluation before I shelled out the 5 or 6 hours of labor the 1st technician estimated the fix would cost (IF he was able to get the major part that he was pretty sure had been recalled and would be "free" to us). The 1st technician had immediately ruled out low refrigerant as the cause. He also said the HVAC was undersized for our living space. When the Air-Tech technician (Matt) showed up for our appointment a weekend and 2 business days later, he asked me if anyone else had evaluated our problem. I lied and said, "No". He immediately identified that the refrigerant was low by about a third and said that that was probably the problem. He then crawled into the ceiling and disappeared for at least 15 minutes before climbing back down. He then took off an access panel of the HVAC and got loose a component of the valve that the 1st technician had vowed needed to be replaced. He asked me to get a glass of ice water and asked me to submerge the component while he went to retrieve a meter from his truck. He took a reading and then asked me squeeze the component in my palm. After a few minutes, he took another reading and pronounced that the valve was working properly. He reported that the insulation around the return ducts was a little inadequate and that summer heat would warm the cool return air in the summer and cool the warm return air in the winter, causing more energy consumption. I had researched HVAC between his visit and the 1st technician's and was not sure how many tons of cooling capacity our system had. I guessed that the model number had the capacity imbedded in it. He confirmed my guess and also confirmed that our system was in the right range for our region of the country. He also confirmed that our unit was not a Cadillac, but more like the Versa we actually have (my words,not his). He didn't seem to mind when I confessed to him that I had lied that there had been no other technician. I told him that I was impressed by his diagnostics and professionalism, especially the ice water/warm hand thing. The 1st technician had indicated that identifying a valve malfunction was more-or-less professional intuition. He said he'd be back in a week or so to check the refrigerant and find out if it was leaking. He had speculated that it might be leaking since tubing that carried the refrigerant between the condenser and exchange unit was two lengths that had been brazed together and that one long, continuous piece was best practice and what he would have done if he had installed the system. The sniffer he had used to try to detect a leak at the condenser was inconclusive. He returned ten days later for the appointment that had been arranged during the interim. After he used the sniffer and the gauge, he concluded that the refrigerant probably was not leaking . When we have any problems with HVAC, Air-Tech will be the only company I call.

great

So far the new air conditioner is working properly and is performing much better than the old system ever did, even when it was working properly. The installation was performed in a tight closet but it does not appear that Air Tech had any issues at all with the installation.

I have used them before and they did a nice job. They were prompt, they were priced right, they were courteous, they cleaned up after themselves.

The four Aim to Please service people who have helped me over the past five or six years are exceptionally polite, respectful, and conscientious. The owner hires the right people--many of them from his family. The young man who did the job was absolutely the nicest I could imagine. I'd adopt him in a minute as a grandson! Aim to Please was backed up, so I had to wait one day before they could come out. Jesse installed a pipe under one toilet tank and adjusted a float in the other. The lampshade's ring was slipping onto the lamp because it was a bit too large and would slip over the plug into which the light fit down on top of the light bulb. After going to the hardware store to see if they handled different size plugs, including a call to Aim's central supplier, Jesse rigged by widening the lamp, neatly thickening the lampshade ring with tape.
When Jesse arrived, the toilet tank that had been very slowly leaking stopped making any leaking sound. I had tried to adjust the float mechanism and had failed. Jesse got it right. But within two hours of his departure the toilet tank started leaking again!

When Jesse came back two days later, he discovered that he had neglected to check the rubber stopper that secures the water from leaking out of the tank. He found that the rubber stopper was worn and would not make a clean seal. In a similar case in the future, I'm confident that Jesse will always check for a worn stopper seal.

All aspects of the servicing were excellent. Company was highly responsive, punctual, professional, friendly, and polite. It is an old AC unit so we are waiting to see if repair holds up or if I will need to purchase a new unit. Very sensible course of action.

Everything turned out fine. They did a fine job and it was very economical. They offered the lowest price.

Excellent! He came out after the install to run the system through, make sure it is working correctly, and also said that he'll be out when Spring hits to make sure that my A/C unit is also working. He also capped a gas line in the kitchen for me at no extra charge. Matt knows how to treat the customer, and is very direct. If you appreciate no-nonsense results, and are looking for good equipment at a very affordable price with highly competent staff, I highly recommend Air-Tech Heating and Cooling. Matt also sent me a copy of the rebate form for my gas company (Vectren), so that I can even knock a few hundred dollars of the total install price.

re Excellent.

40-year-old air conditioning unit stopped working in my 84-year-old mother's home on an evening when the outside temp was 102 degrees. Mr. Bomba arrived within 25 minutes of our call, and immediately went to work with no wasted time or words. He thoroughly cleaned the furnace and added refrigerant to the AC (we were very lucky he was able to find the refrigerant at all, given the age of the unit). He had it up and cooling within an hour, with a very reasonable price, given it was an emergency call after hours. We were very pleased with every aspect of the service, and highly recommend him.

Wiring shorted when the outside air temperature was in the 20's. Kicked the furnace breaker and the condo breaker. Called Air Tech's emergency service number; Matt was out within an hour of my call in to the emergency voice mail number. replaced the wiring and checked additional wiring. For those that care, he took his shoes off at the door on the way the the utility closet; a professional experience.

Owner answered phone, showed up two hours later, diagnosed and repaired the problem. I also had him replace the old thermostat with a new one programmable , which he did, though he did not pressure me about. This is the second time I have use Air Tech and am very pleased with the service.

It was easy to schedule an appointment and they were on time. They were professional and got done within the time they told me. I will use them again in the future.

Very nice guys, very professional yet down-to-earth and amiable. I felt very safe letting them into my home. I've put them in my calendar to contact annually to service and maintain our heating and cooling system.

Excellent.

The guys were really nice overall. However, they failed to diagnose the problem at hand. They wanted to put a temporary solution to something that needed a major repair. I feel that they should have diagnosed the problem immediately. We actually had faulty blades (that was causing the noise) and bad coils (which caused the Freon to leak). We ended up going with a more experienced repair man and he was able to diagnose the problem within the first 5 minutes.

We had some issues with our unit later on after it was installed, they continued to come out to fix the problem and to make sure that everything was running smoothly. The service guys I was dealing with were very professional, punctual and everyone was really nice. They wanted to make sure that the problem was taken care of. I would definitely recommend them. Now everything is holding up beautiful. I would use their services again in the future.

Excellent. Tradesmen were clean and polite. Listened to my needs and immediately went to work. They checked everything that I had indicated and included things that I had not thought of. Clean up was 100% and they provided a bill that was appropiate in price and easy to read and understand. They pointed out their guarantee of work and parts and left an emergency number to call.

They fixed a gas valve and rewired the thermostat. Someone previous to our buying the house had wired the cooling and heating together so both units would run when the house was cold. They were quick and through.

Air-Tech was professional and straightforward. The response time to the call was less than an hour and the problem was fixed in under an hour. Overall an excellent choice for HVAC service.

They are professional and tell you how it is. They do good work.

Woke up this morning and realized AC was not working. Looked in phone book and called Air-Tech because they were listed as servicing our particular manufacturer. They arrived as scheduled and removed shoes at the door. (nice touch.) Technician immediately found the problem--a blown capacitor. Replaced it and was gone within 20 minutes--and our AC is back on. Capacitor was $55, service call was $75. BUT, the technician took it upon himself to check warranty info and found that the capacitor was under warranty, and only charged us $75.