Abell Nursery

The top of the tree died in 2017 and the staff responsible for planting it, stated that the likely cause was due to him attempting to straighten the tree after it was planted crooked. This staff member left Abell and even though the owner disagreed with the cause he stood behind the statement and agreed to replace the tree. He did not argue, just assured us that we wanted us to be satisfied. When someone you hire acts professional and service oriented it is a pleasure doing business with them and so we recommend them to others. Be sure you understand what the guarantee means. Abell was more than generous with us in this case since it is likely that the original tree may survive and grow a new top.

So far, great! The work is not done and they are coming back on Monday.

Our experience began on an positive note with the owner Rob's assistance. We walked though the merchandise and he listened to our needs. With our agreement, he wrote a list of specimens we talked about. That was very helpful. We went back to the store when we were ready to purchase. The employee, Kay , was very helpful in picking the plants. Kay was always very helpful and supportive throughout the whole experience. We paid approximately 50% down. We worked with Kyle for scheduling the delivery and planting. The delivery and planting was rescheduled a total of 3 times. The second time was actually a no show, on a Saturday when we had cleared our schedule. No word from them and they never responded to our phone calls. The third rescheduled date did happen, and that's when they did the planting. Later we received an invoice with an additional $24.50 fee. I called and found out it was for an elective labor but it had never been stated to us that it would be an additional charge. The next day we called, and talked to Rob the owner. I brought up my point as a customer, that I was never informed about this additional fee, but I felt my point was over looked. The conversation with Rob included him stating how many crews he has, how highly rated his business is, how they almost never have negative reports. It ended with him saying they do have to charge for work done. I felt no support for the point I was trying to make as a customer, as I was never given an option for this additional service and fee. I will pay the extra money, but plan on not making mistake again. I will research alternate landscaping resources.

They were just very honest people and did a good job. I think there were 2 workers.

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They made us a plan on and it was our option is to how many times we would implement parts of the plans and we've used them twice. They have an average price.

Abell was professional and showed up on time. There was only one complaint. There is a problem with the mulch. This is actually the second year in a row that we have had issues with the mulch from Abell Nursery. Almost every day we are getting new patches of mold in the mulch and it looks terrible. We have used them for several years in the past and last year and this year is the only time that we have had this issues. We called Abell to let them know about the mold, and they told us to mix a mild solution of bleach and water, and spray that on the mold overnight. Then in the morning it is supposed to be gone. It has helped, but there are new areas to treat every day.
We were pleased with everything that they did except for the quality of the mulch.

Oh man--I told the whole story from start to finish in the question above.  I can't think of anything more to say!

Very well. Would use again

We were very pleased with their service and the plants look great. They replaced the plant that died.

I contacted Abell Nursery in September '09 to have a landscape master plan designed. Rob Abell walked around my yard with me and we discussed what I would like to see and what would work well where. He was very professional and took into account my preferences (flower color, amount of care needed, etc.) when he designed the plan. (I left much of the plant choice up to him -- part of the reason the landscape REALLY needed a pro is that I had been choosing the wrong plants for the light conditions!) About two weeks later, I received a detailed drawing as well as price estimates for each separate project in case I chose not to have them put the entire plan into place. The estimates were good for a year, which was wonderful, as I wound up not moving forward for 6 months! Once I contacted Rob to set things in motion, he met with me again to nail down a few last details (e.g. color choices of a few of the plants). Shortly afterward, I was contacted by Dan to schedule a date about two weeks out for them to start. They finished the job in fewer than three days (would have been even less but for the rain one day), which included taking out a considerable amount of plants and debris, cutting down a pine tree, cutting in four brand new beds and edging two other pre-existing beds, putting down landscape fabric, planting, mulching, and putting in stepping stones in two locations. They also trimmed up several (very overgrown!) yews that we chose to keep. (The nursery had also handled getting the line locates done for all the utilities before they came out.) The entire crew was very friendly and professional, and they did an excellent job. I spoke with Dan several times during the process; he made sure everything was to my liking and that small changes in the plan were okay (e.g., shifting a plant from one side of the A/C unit to the other). After they finished planting and mulching, he talked with me for a while to make sure I understood how to care for the plants -- when to water, when to trim, etc. He answered all of my questions and really made me feel comfortable with everything they had done. It's been a couple of weeks and I still go out every day and wander around the yard marveling at how wonderful everything looks for the first time in many years. (And it's so good to know that all my spring chores are already done!) I am so pleased with the quality of the job, with the plants themselves, and with the service! I would recommend Abell Nursery to anyone looking to have their yard landscaped. (As a final note, if you like instant gratification, spring is a great time of year to redo your yard! Everything is budding out and/or blooming already.)