Modern Maid

"THE MEMBER CALLED ON 6/28 FOR ESTIMATE. I DID IT ON 6/29. SHE REQUESTED CLEANING ON 7/3 OR 7/5. I CALLED HER ON 7/2 TO GIVE HER PRICES AND TOLD HER WE COULD CLEAN ON 7/3. THE FIRST CLEANING PRICE WAS $150 AND BI-WKLY $115. SHE AGREED TO BE CLEANED ON 7/3. SHE SAID WE WERE HIGHER THAN OTHER SERVICE PROVIDERS ON BI-WKLY HOWEVER SHE WOULD RATHER GO WITH A LOCAL CO. VS A NAT. CHAIN. NOTE - CUSTOMER ONLY PAID $115 ON 7/3. I SPOKE WITH HER ON 7/9 SHE SAID CLEANING WAS OK, MISSED BLINDS. WE SET THE NEXT CLEANING FOR 7/23 AT $105. WE CLEANED ON 7/23 SHE PAID $115. THE RECEIPT WE PREPARE FOR CUSTOMERS WAS NOT CHANGED, IN ERROR TO REFLECT THE $105 AGREED PRICE. I HAVE THE RECEIPT AS SHE WROTE A NOTE ON IT, SHE GAVE IT TO OUR TEAM. I SPOKE WITH HER ON 7/24 & 7/30, BASED ON TIME SPENT ON SECOND CLEAN WE WOULD DO BI-WKLY FOR $95. SHE WAS NOT HAPPY WITH THAT PRICE AND WANTED US TO GO LOWER. SHE SAID SHE WOULD TRY ANOTHER COMPANY. THE APROX, COST ON ANGIES LIST OF $189 IS THE INITIAL CLEAN PRICE QUOTED ON A WRITTEN REPORT BY ANOTHER SERVICE PROVIDER, NOT MODERN MAID. MODERN MAID HAS BEEN IN BUSINESS SINCE 1981. WE HAVE A PERFECT RECORD WITH BBB. ALSO, THE 3 OTHER ANGIE'S MEMBERS REPORTS HAVE AN A RATING. IF OUR 1ST CLEANING WAS UNSATISFACTORY, WHY WERE WE ALLOWED TO COME BACK. ALSO, WE DID NOT ASK FOR THE DIFFERENCE BETWEEN OUR FIRST CLEAN PRICE OF $150 AND WHAT SHE PAID $115. OUR CO. DOES HAVE A 100% CUSTOMER SATISFACTION POLICY."