About us
We are a growing company located on the Southeast side of Indianapolis. Our staff's experience includes road construction, building construction, aviation surveying, DNR wetland mapping, and Army Corps of Engineers waterways work. We have also spent considerable time working with local fencing companies to try and understand their needs. It is the goal of ARE Surveying to give all of our clients, from the largest government contract to an individual homeowner needing a fence or plot plan, excellent service and top quality experience and product.
Business highlights
Services we offer
AND ALTA/ACSM LAND TITLE SURVEYS., CONSTRUCTION ENGINEERING, ELEVATION CERTIFICATES, RESIDENTIAL LOT SURVEYS, SURVEYOR LOCATION REPORTS, TOPOGRAPHY SURVEYS
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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77% | ||
4% | ||
4% | ||
8% | ||
8% |
"Thank you!"
I contacted the company for a quote to stake our property. I spoke to the owner on the phone and explained what I wanted and that I wanted to be home when they came to survey the lot as I had some questions and a past survey that conflicted with some paperwork I received. Weeks went by and I never heard back. I sent an email out a week before they came and never received a response. Frankly I had called someone else by this time, but they showed up without calling and performed the survey. Unfortunately, my husband paid them. I called them right away and spoke to the owner again. He acknowledged that he was supposed to meet with me and they had and quot;squeezedand quot; me in between jobs. He set a time to come back out to the house and never showed or called. Very unprofessional.
May 1st came and went with no phone call or survey performed. I left two phone message with ARE. I got a call after hours on May 1st and was told they were behind and busy. I was asked if it was acceptable for them to come out May 2nd. I said yes. I was advised they would be at my house by a particular time. They had a job they had to finish in the morning. I was I would get a c all if they were running late. They were late and I did not get a phone call.
Eric OFFERED to write a letter certifying that no portion of my land touches the shore of the pond. He followed through within a few days with a hardcopy letter to me and my attorney. He has truly gone out of his way to assist me, and I'm incredibly grateful.
I contacted the company on June 15 or so to perform a detailed site survey of my property with the intent that I needed a detailed plot plan for my HOA. I spoke with Ron and was confortable with the decision for the survey itself to be performed on the 29th. I was told I would receive a pdf file within a couple days of the survey with the written documents following shortly after. I paid for the survey using my credit card on 6/24 through Amanda so everything was taken care of.
June 29th the survey was completed with no hitches. I was told again that I would receive the pdf file withint a couple days.
I contacted the company again 2 weeks later around July 13th or so to check the status of my reports as I hadn't received anything yet. I was advised that they were extremely busy and hadn't gotten to my reports yet and that they should have them done by the end of the week.
I contacted them back again and spoke to Ron on July 19, and told that they guy who does the drawing is working on them now and I should have the pdf file by the next day in the afternoon.
July 20 no file delivered and no contact from the company
July 21 I've had enough and filed this review for other Anglie's List members
I understand a company getting busy and needing time to complete work. A phone call or some sort of communication would have been greatly appreciated to let me know what was the hold-up on my job. I can only tell anybody who is reading about my experience. I feel this company put other bigger jobs in front of my job to complete without completing work that has already been paid for. For me this is a huge slap in the face as a customer because to this day I still haven't gotten what I paid for from this company and everytime I call I'm given the run around as about why I've not gotten what I paid for. I guess my little job isn't as important as the big jobs to this company.
"I have checked into this particular job and found that we did not mark this file as an expedited drawing. This is our mistake and we are sincerely sorry. But we do not place a lower priority on “small” jobs. After the stakes are in the ground, we average three weeks on mailing drawings, which our clients are notified of upon ordering. This is the reason we offer the option of expediting those drawings that are needed for HOA’s or the city. I am not sure why the rush aspect of this drawing was not cleared up at or around the 13th, when the client called, but it was not. However, we do have copies on file of the drawing being emailed on the 20th and again on the 21st. According to our records, our LS spoke to this client on the 21st and verified that they received their drawing. I can only assume that this occurred after the report was filed on this list. Any feedback we receive is used to make our process better and provide a better experience for our clients. We take customer service very seriously and are always concerned when we hear that we have not met our clients’ expectations."
Licensing
State Contractor License Requirements
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