A-1 GARAGE DOORS INC

I called the company and explained the problem over the phone. She sent two people out out but never told me there would be a charge. When they arrived, the service tech told me that the cobwebs in front of the sensors mounted near the floor of the garage by the tracks was causing the problem and that I needed to clean the cobwebs blocking the sensors. They wanted to charge me $95 to service a garage door that just needed the cobwebs cleaned from its sensors to work properly- a charge they never told me about prior to sending someone out. I spoke to the owner of the company who was very unprofessional. He basically accused me of lying and said the charge was valid.

Should be a simple job for a Garage Door Professional. Found their number on a sticker on my garage door. Called for quote on Monday, their man showed up Tuesday. .....and a week later never heard back from them about a quote or anything. They are obviously not hurting for work and are too busy to do the work I need done ASAP (emphasized that to them as as well) so I hired another Pro who quoted today and will be doing the work tomorrow.

Was very pleased with the work they did. Eddie and A. J. were professional and efficient. They showed up on time, were friendly and well-mannered, and didn’t leave any mess behind. In addition, they went above and beyond what was contracted, by making a much-needed repair to my entry door! I have used A-1 twice before, and because they treat their customers respectfully and do a great job, I will continue to call them for any future garage door needs.

Arrived on time. Unloaded his truck and spread out his equipment like he knew what he was doing. In no time, he had removed the old door and loaded it on the truck while laying out the new door. Obviously, this guy was familiar with this project. I pretty much stayed inside to stay out of the way. I was surprised at how fast and efficient this job went. I could not be more pleased with my new door. I think the price of these doors are high in general.

We've used A-1 Garage Doors Bargersville in the past. (see previous review) so it wasn't hard to consider them when one of the springs on our garage door broke. Even though our previous experience was great I still checked prices with a couple other options. I wasn't surprised that another company was a little cheaper than the price quoted by A-1. What I had to decide was whether or not a 9% ($24) lower price was worth potential hassle or disappoint. It was an easy decision to pick (again) A-1 Garage Doors and we weren't sorry at all. Steve, the service tech arrived about 20 minutes early, was friendly, and very professional. I'm as serious as I can be when I say it took him little more than 25 minutes from start to finish to replace both springs. When he told me we were all set I was shocked. I had blocked off an hour of my schedule and gave myself extra time to get to my next appointment in case things went long. Instead of rushing to the next thing I was able to sit and enjoy a cup of coffee instead of grab and go. It has been about two weeks and the garage door continues to work great. It pays to use companies with this level of professionalism and experience.

Called several different companies to obtain an estimate on replacing a brown colored garage door. They were willing to come out to the house in the evening due to on my work schedule. A-1 Garage doors were also the only company that quoted replacing the garage door to match the color of the old door. The owner himself came to the house and throughly explained what insulation factor should be considered based how we used the garage. Received a replacement quote the next day and I had a new door by the end of the following week.

Everything went very well. Installer and installation were top notch.

Great experience. Honest and fair contractor. Darrell pointed out the door was in good shape when he could have encouraged us to get a new one. Replaced springs and greased door. It is now as quiet as ever when going up and down.

They were excellent and were super nice to deal with. They installed the door and came back to finish it. They put my garage door opener in and even their prices were reasonable. I would definitely use them again and I would highly recommend them.

Excellent! I really liked that when I made the appointment they were not only able to come that day, but they told me what kind of vehicle to expect and who to expect. When Darrell arrived he gave me a price before performing the service, so no surprises.

The whole process went fine. Both the phone staff and door installer were courteous and efficient. I intend to use them this spring to install the third car garage door.

After Home Depot screwed up the order with only one opener, A-1 staff wanted to cancel the entire project. Convinced instead to take a Home Depot supplement. Installed a week and a half after promised. After installation, two of the four locks would not latch.

It was great! Arrived on time, went right to work and was very respectful. Fixed the problem and went on his way. Perfect customer service in my book!

It took them a few days to get someone out to inspect, which I expected. Almost a week to find my panels and get them ordered in. 3+ weeks to get them in, as they only get shipments once a week (Tuesday). When I called after 3 weeks to see if the panels were in, and they finally were... I was told I'd have to wait another week to get the door fixed. As far as I'm concerned, I placed my order weeks before anyone else, so I should have gotten faster service, or at least a call to schedule them... the parts would probably still be sitting at their office if I hadn't called to see what was up. Secondly, when the tech arrived this morning, he was upset that my cars were not moved(Not that they were too close to the garage door or anything...), and gave me a hard time until I got it done, and then complained about a few other things that weren't related to the job at hand... When the job was finished and everything was working, they gave some excuses for why the door panels didn't exactly match, nor did they attempt to make it right. Tech didn't know if there was a warranty on the work provided either. Not sure if the guy was high or what, but he didn't seem to know anything about how his company did business. I wasn't exactly filled with a sense of confidence, much less impressed. Final word?: Would say stay away... far, far away...

I've worked with them before and they were great. This time was different. I called on Tuesday morning because our garage door opener stopped working. They said they were really busy and would send someone as soon as they had someone available. No indication whatsoever of how soon that would be. When I asked if I could get a specific time frame so I knew when to be at home, she said no and reiterated that they'd send someone as soon as they were available. I explained that I have a business to run and can't wait at the house all day every day with no idea when they would show up and again asked if there's any way we could set a time frame. She put me on hold and when she came back said they would have someone here on Thursday afternoon. Waiting two days was not what I had hoped for, but I understood they were busy so I said OK. Late Thursday morning, the day of the appointment, I got a call from them asking if they can send someone out on Saturday. I said I was expecting someone this afternoon (Thursday) based on our conversation on Tuesday and that I had rearranged my work week to be here for it. She said she had no record of that and seemed to imply that I was the one who was mistaken, indicating that if they would have set an appointment, they would have written it down. When I expressed my frustration over having rearranged my schedule based on their word two days ago, she apologized for the miscommunication; but made no effort to try to rectify the situation other than send someone out on Saturday (when I would *not* be able to be home). At that point, I said I would need to take my business elsewhere. I get that good companies are busy and that mistakes get made, but I have my own business to run and am busy too. I rearranged my work week so I could be home for this appointment. My home is less than 4 miles from their shop and this is a small repair job. It would not have been difficult for them to get someone here to get this taken care of and turn this into a good experience. I really wanted this to work. I always prefer to support the local businesses in my own neighborhood whenever possible, especially when they normally do good work like this one has done in the past. But if they can't keep they're word and aren't willing to try to make it right when they don't, they're not going to get my business or my referrals. Prior to this, if anyone asked, I would tell them to call A-1. I don't feel like I can do that anymore. I rated D for professionalism/overall and F for punctuality because their initial hesitancy to even set an appointment, then missing the appointment, and finally not willing to try to do better on making it right than to ask me to wait another two days. It would have been F except that the lady I spoke with today was polite.

The rep first came out to give an estimate, which I agreed to. He said that someone would call shortly to set up a date. They called the next day and set up the appt for yesterday. Rep arrived yesterday and installed it. Both reps were very good representatives of the company. They were well dressed and presented themselves nicely. Both were also very friendly and worked quickly. They did a very good job and I was very pleased with their work.

Wonderful!! They were quite responsive when I called and came out early in the afternoon. Steve was very knowledgeable and had the spring replaced within 15 minutes!

Perfect - great company to work with!

They had three men (including Darrel) come out, and completed the job in a single day. Since I was not replacing existing doors, the job required more planning and materials than a typical install would have. The guys did a great job, leaving me zero to complain about. They were friendly, professional and good at their work. I would not hesitate for an instant to recommend them to do Donald Trump's garage doors, if he asks me for a referral.

They were very responsive and punctual. The door was what I wanted and the installation went great.

The contractor has given advice for upkeep on the garage which has saved me a lot of money. I have also called them in the past for minor troubles and they were able to give me suggestions over the phone on how to fix the problem myself. They are always very helpful.

Everything went really well. We have used A-1 Garage Doors in the past and they are always really helpful.

Repair went very well. Garage spring broke. I called A-1 and they scheduled me for the very next day. Scheduled a time for 4:00 pm and was very punctual. I was actually running a bit late, and he started before I got home. By the time I got home at 4:20 pm, he was done and everything was fixed and worked perfectly. Altogether, it was a very smooth and easy process.

great; prompt arrival time and quality work

Went very well. Responded quickly and set up quickly. Was on time , professional, got the job done well and timely for a fair price. would use them again.