Splash Pool & Spa

Earlier this year I had to order a new pump in which they installed.  The pump was fine, it ran with no issues and I was happy with their service.  I decided to use their services to close down my pool this year, and this has caused me a huge headache.   My pool has a dial timer in which there are two screw-on pegs that turn the pump on and off.  Just under the dial is the on/off switch that those pegs interact with.  The technician manually turned that on/off switch to the off position instead of the breaker that is on the same panel.  Since he turned the wrong switch off, the 8am setting turned the pump on after it was winterized.  The next day around 2pm I walked outside to see my roughly two month old pump smoking.  I called Splash and was informed that the tech had to turn the unit off to winterize the lines.  It felt as if I were being accused of turning on the pump after it was closed.  She explained that this was out of her hands and she would have someone call us back.  Later that day a man called and said basically the same thing.

Splash Pool and Spa is the best pool company we have used?and we cannot say enough positive things.  They fixed our pool and brought it back to excellent quality after another local pool company destroyed our water quality with improper chemicals.  I am so thankful we found them and made the switch when we did.  They are always there to help and just a phone call away when a problem comes up.  They are super organized and are there for their customers.  We had them replace our liner?.which was only a few years old (our former, local pool dealer installed wrong and we had mold issues).  It was such an easy experience and they made it right.  We have had no issues since, and our water quality has been excellent!!!  Their staff is helpful and will work with you on all your pool needs. We are moving soon, and will be using Splash again for our next pool we will be putting in.  We have recommended them to all our friends too!

Splash is always great to work with.  When we moved into our house 5 years ago, we knew nothing about having a pool.  The owners of Splash have done everything they could to help us learn about pools and pool maintenance - even to the point of coming to our house at 10 at night!  Because of Splash, we have a beautiful pool that we use every day possible during pool season.  I highly recommend Splash!

Inground pool was installed incorrectly according to other pool install professionals. Pool is still not positioned as agreed to in the contract, even after a re-dig, and still "out of square".  We asked for the repairs before the concrete was poured but they refused to fix. Steps installed incorreclty into contrete. Too much to mention.  I would never recommend them to anyone.  I was so afraid of the angry crew leader that I had to cancel and change appts to be here when they said they would be here because I was afraid that he would hurt my dogs or my house, if I was not there. I was very, very uncomfortable with him, and I didn't want him on my property without me or my husband present.  I asked for a different crew leader and was refused.  Asked for the owners to come and look at the work before the concrete was poured and they refused.  Sometimes I would cancel my appointments and they would not show up.  They failed to mention in the contract that they would need additional funds to "not" bust up the driveway.  Had to get another company to finish the job at the end of the season.  Currently in dispute with Splash.   They immediately placed a mechanics lein on my home so now I cannot sell or re-fi until all is resolved in court, still waiting for that date.  Splash keeps asking the court for extensions.

Came to open our pool last summer. The employee was extremely rude and smoked on our property while working. Despite having been disappointed last year, we went there this spring when we encountered problems with our pump. We spoke to someone in the store who took detailed notes about our problem so that a message could be left with the service department. We never heard back. Worthless.