Respectable Restoration LLC.

"I would like to start off by thanking you for being a great customer to begin with. Respectable Restoration performed all of the repairs specified by your insurance company on the first insurance claim. all work was performed to industrial standards and you were very satisfied. Then your neighborhood was faced by 74 mile per hour winds which exceeded the shingle wind warranty and our contract warranty for the shingles. This is when you filed a second insurance claim and the insurance company paid to replace the entire back half of your roof. You as the customer chose to not use the insurance company funds diligently and only paid for a small 2 square repair out of 11 square on the back of your house. You were informed that the entire back slope of the roof needed to be replaced. Respectable Restoration informed you that you should replace your entire back slope of the roof as specified by your insurance company. You stated that the roof was only 1 year old at this time and all of the remaining shingles were fine. Respectable Restoration made the 2 sq. Of shingle repairs for $450. Your insurance paid you over $2200.00 This was in the winter and the shingles didnt have time to seal on the repaired area as we had to use a secondary adhesive because you didnt want to replace the entire back slope of the roof. Then 3 months later another patch of your roof was blown off on the back of the roof in the area that was already affected by high winds and damaged and your insurance paid you to repair. Not the same 2sq area we patched but a different area. We completed the repair you requested. This customer called my office and I told them you would have to pay to repair the other damaged area. We did come back out and look at the area to confirm the location quantity and cause of damage. This customer called and demanded we come fix the area that the insurance paid them for for free Which is Insurance fraud. When you called us and we told you it would cost a minimum repair fee of $250 you said no you would not pay for it and you would do it your self. I will be uploading copies of our email transcripts and the contracts you sign to show my loyal honest customers what you are putting on our Angie's List is slander of my company name. I will be contacting my business attorney."

"I would like to start off by saying I don't understand where this post is coming from when the last day of the job you were thinking me in buying myself and my employees pizza for our hard work and dedication to getting you back in your home by Thanksgiving which we did do. respectable restoration did work directly with your insurance company in replacing your home back to its original condition respectable restoration went above and beyond what the insurance company paid for as I explained to you many times. this was not a company taking advantage of a woman as I dealt with you very little as your brother in law [Member's name removed] with me to relieve most of the stress off of you as you had recently had a tragedy in your life involving your husband. [name removed] introduced me to you because I did all of the work on his home therefore he had a prior experience with me and knew the quality of work to expect. if anyone has done a major repair or remodel on a home in the range of $150,000 they would know that if we missed something like a piece of trim that may be crooked then you could call me and I would come back out and correct that piece of trim willingly as you have a warranty on this job. depart that I don't understand is why I have a complaint showing up now over a year after all the work was completed I can only assume this is due to a conversation we had just a month ago about your hot tub not workingand it needed some repairs. I told you at that time when I did all of the other repairs it being winter time the hot tub in the pool we're both closed we could not test a pool pump heater or any hot tub equipment unless it was full of water and we could run a diagnostics test on it you agreed and said you would rather your normal pool guy take care of this part of the insurance claim I agreed and deducted those charges out of my bill when you called me I explained all of this and told you just to call your insurance company and talk to your pool guy and they would get this taken care of for you no problem. I think that the only complaint I seen in this was the fact that there was a crooked piece of trim and the fact that I did not discuss a lot of this claim directly with you which could leave you feeling left out and I apologize for that but it was at the request of your own family members to take the stress off of you as you were already dealing with enough trial and tribulation in your life at the time due to a tragedy with your husband I would like to take this time to apologize to you personally for not communicating directly with you the homeowner and making sure everything was what you wanted or needed in this project. again if any of this would have been brought to my attention when the job was completed and you were thinking me and buying me and my employees pizza I would have gladly taken care of any of these issues at that time."

"Thanks [member name removed] I appreciate the comment. We enjoyed working with both you and your wife. Great People. I think the job was $23,000.00 though. lol not a big deal."

"This customer had a a lightning strike which caused extensive damage to the interior of the home. 2 months out of the home is minimal with the amount of extensive damage and the fact that the entire home had to be rewired. Yes, we do work directly with the insurance company to repair the home back to its original condition prior to loss, which is all the insurance owes for. We refused to eat the cost of upgrades that would've cost thousands of dollars that the homeowner refused to pay for themselves. They expected their home to be upgraded because of their inconvenience on the insurance company and/or contractor's dime. In regards to the paint, Porter Paint, a well known and respected brand, was used at the request of the homeowner. We allowed the homeowner to change all of the wall paint colors in the home which required us to paint multiple coats in order to properly cover previous colors (insurance only paid for one coat). As for the items left unattended, she is referring to items that had to be removed from the garage in order to paint (which the insurance did not cover). These items were moved to the driveway while painting occurred and then replaced, never left unattended. Anyone with questions in regards to this review, we have hundreds of before and after photos of this home to show the quality of our workmanship as well as hundreds of other satisfied customers. As we all know, there are some customers you simply can't please Even though as we were doing final touch ups, she thanked us graciously and offered to buy us pizza as a token of her appreciation for all of our hard work. Respectable Restoration has not received any complaints from this customer directly regarding this matter."