American Mold Experts

We had a great experience with American Mold Experts (AME). We discovered a major mold issue in our house a few months after having our first baby, which sent me into a lot of stress, research, and discussions with many mold remediation companies. Scott at AME was more knowledgeable about mold and mycotoxin remediation than anyone else I talked to. He made himself available for all of my questions, showed genuine concern for my situation, and supported my family through a very stressful and scary time. AME remediated our entire home and all of our belongings with a natural enzyme-based product. Their pricing was reasonable - better than other quotes I received from competitors. They were very thorough, and were able to restore my home to a safe condition. My family is safe and healthy, and I would definitely recommend AME to anyone with a mold problem.

American Mold Experts were easy to work with, knowledgable and inspired confidence while we navigated our home remediation and repairs. I trust them and would highly recommend them and hire again!

We had moisture issues in the basement of our new home and the inspector came and was very thorough and explained everything he saw. We moved forward with the remediation after repairs were made and afterwards it was like a NEW basement. The crew was detailed and their work was done flawlessly. I would recommend American Mold Experts to anyone needing help or direction! They are knowledgeable and care about their customers!

We have had the American Mold Experts Warranty program for several years. The house crawlspace was treated for mold a few years ago and is inspected again each year. We receive a thorough report with photos. The inspector calls before the visit to let us know his time of arrival. He has the previous years report for reference. The inspector is professional, thorough and very personable, answering any questions. An excellent service

We had just purchased the house and we did not realize it had mold until we moved in. It was just cement block. I would use them again.

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They appear to have found and remediated the problems and hopefully located the sources of future problems.   We must wait to see over time if they have prevented a recurrence, but it appears the current issue was addressed. They pointed out where we should bring in other contractors to reduce sources of moisture through structural problems in the house.  They applied a large amount of remedial substances and I think they did not miss any evident mold.

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The people that you deal with for the inspection and for the work are just marvelous. The office staff is a little slow in responding in giving renewal information. We just had the paper work back from them which says it has been renewed. Some parts of it are just really good. Dealing with the service techs, they are very polite. They will explain any issues.

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The estimator arrived and looked at my issue and provided the appropriate feed back.  He also talked about other issues but none that involved my home.  The estimate was free.

Great. Explained what they would do, etc and when we would get results

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From the start, I found the staff of American Mold Remediators professional, knowledgeable and perhaps just as important, reassuring.  When Cody, the lab technician, came to do the initial testing as I walked him through the house he first told me to stop throwing things out.  With the enzyme remediation process most everything could be saved.  He took scrapings as well as an extensive air tests of both floors.  Just as promised, within 36 hours, Andy, one of the senior customer service staff members called to set up an appointment for the next day to review the test results. He spent at least two hours altogether going over the test results, doing a walk-thru with me, answering all my many questions, and, last, giving me his recommendations and an estimate.  He was thorough and very well informed and I think infinitely patient with me.
Given the seriousness of the water problems in the basement he felt I should talk to a waterproofing company.  I did that the following week and reeled when they said the solution was to install an inside perimeter drain and sump pump that would require digging an 18-inch trench around the perimeter of the basement, that in turn would necessitate tearing out closets and built in cabinets.  As I struggled with this painful and difficult decision, Andy came back out and I took him through what the waterproofing company wanted to do.  He agreed to talk with his boss, one of the co-owners of AME.  
The next afternoon, Andy and his boss Bill both came out and after an extensive examination of the interior and exterior of the house, Bill felt there were some relatively simple things we could do to resolve the water issues for the oncoming winter and then perhaps explore an exterior drainage system on two sides of the house in the spring.  
Those simple things included downspout extenders, plastic bubbles over the basement windows, installing FRP (fiberglass reinforced plastic) in the built-in shower and tearing out the lower paneling in the room with the drainage issue and consistent monitoring of the basement humidity. His background in construction as well as remediation was very helpful. I appreciated his expertise and his commitment to helping me avoid tearing out the basement where I have my office/studio and guest room. We agreed to begin remediation as soon as possible.
The remediation crew, headed by John, arrived later that week.  On Thursday they remediated the downstairs and the HVAC system.  On Friday they remediated the upstairs and my car.  The remedaition process involved six team members who first set up foggers in the basement which continuously sprayed the enzyme into the air while team members wiped down every single object in in my basement, including walls, ceilings, floors, furniture (front, back, top and bottom) lamps, chairs, books, photos, papers, electronic equipment--the whole works. They cleaned the HVAC system. The next day they repeated the entire process on the first floor and in my car.  I very much appreciated their hard work and their speed in accomplishing what seemed to me an impossible job in such a short amount of time.  The only negative as John and I did a walk through the first day was that some things were not put back in their proper place. This was corrected the next day and was less of a problem the second day of remediation.
John, too, was very professional, easy to work with and very willing to accommodate my requests. Three days later, Cory returned to retest the air quality.  The next day, they called to say that while the tests showed very significant reductions in mold spores upstairs and in the basement, the counts were not down to the desired level of 500 spores per cubic meter of air.  They scheduled a time to come back that week and redid both floors in one day (no additional charge).  Another upside to their enzyme remediation is the scent of cloves that is part of their proprietary formula--not a residual chemical smell as is the case with most fungicides.  The following week the subcontractor came and installed the FRP in the shower to prevent future leaks and an exhaust fan.  It''s now five months later and there has not been any reocurrance of the mold, I'm thrilled to say.   Should there be, AME's warranty is in effect until Dec. 2015.  I highly recommend talking with American Mold Experts before choosing another type of remediation.  Many thanks to AME and their great staff!

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They were fine. They inspected the house and they charged me more than the big deal purchase price because they took the mold out. I would recommend them since they were timely and efficient.

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They did very well.

We did not go ahead and have the treatment done.

They were good. They made it easy.