Affordable Pools, Spa and Tanning Services
About us
Affordable Pools, Spa and Tanning Services LLC is a Christian Family owned business with over 30 year of experience in servicing customers. We pride ourselves in treating you right at an affordable price.
Business highlights
Services we offer
Pool, Spa and Tanning bed service. Parts and Chemical Sales.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
90% | ||
0% | ||
0% | ||
0% | ||
10% |
The cover repair went fine. The technician removed the light and fixed the repair. They then left it hanging for my husband to put back in place. It was quite difficult.
90 days later I noticed that the pool is still leaking. I requested that Mike, the owner, review their repair and possibly work on it. He told me over email that there is only a 30 day warranty and he doesn't stand by his work. What? He gave me a phone number for another company to do work on it. What?
I am very disappointed that for this kind of money he could not provide good customer service and stand by the work he provided. I do not recommend him or his company.
"Unfortunately there are several inaccuracy's in the customers statement. The work, repair and replacement of the Automatic cover. track guide, pool opening and light conduit seal was completed in May of this year not August. At this time the customer was satisfied with the work performed and paid the balance due in full. It is true that the light assemble was left uninstalled. It was discovered that the light nitch had corroded and required repair before the light could be installed. The customer elected to save money by performing the repair themselves. As a matter of fact Mr [Member name removed] seemed excited to be able to use his scuba gear in order to perform the repair. The customer did contact us in August regarding the pool leaking water. At that time we did advise that the Leak repair was substantially beyond the 30 day warranty period for this service. We strongly recommended that they do a full pool leak detection to assure that they did not run into the same issues they did the prior winter which resulted in the damage to the automatic cover system and liner. We did provide a contact number for a company which provides for a full pool leak detection. We still strongly recommend a full leak detection of the pool to avoid damage to the systems during the winter months especially since the customer decided against replacing the damaged pool liner. In addition to the services provided we spent substantial time talking with their insurance company in an effort to have at least a part of the repairs to be covered by insurance. We did this as a courtesy with no charges to the customer. It is sad the customer has chosen to provide for poor rating overall since the majority of the work performed was the repair of the automatic cover for which they were satisfied. In addition we were are always prompt, if not early, for every appointment and responded to every request including dealing with their insurance company. All said, it is obvious that the customer is disappointed with our 30 day warranty policy on the light conduit leak repair. Our charge to the customer for this service was $150.00. We would be happy to refund this amount to them for customer satisfaction. We look forward to hearing back on this issue."
Mike was very helpful and took time to explain some important issues with pool reference the water level, a possible leak and other related pool system hardware. Also gave additional information reference maintenance of hottub. I will be following up with him to address these current and future concerns.
Great. Was referred to us by our home warranty company. Was prompt and had the parts that were needed. Had me text him a picture before he arrived to ensure he had the correct parts when he arrived.
Since it was a home warranty issue, I only paid $100 out of pocket.
We have already decided to use this company next spring to replace our pool liner.
Mike is a great guy. Please call him and let him take care of all your pool problems.
A little note on professionalism: As with all providers, professionalism goes a long way, and is evident in the smallest of acts. I had left two gates open for him, because they can sometimes give people grief when entering my yard. Mike closed both gates when he left. Further, Mike left our invoice on the front door, with a quote for fall closing of our pool. While this certainly was a smart move to increase his business, Mike anticipated our future needs, and left a written quote. He did not leave a note asking me to call to get a quote. Previous experience with other shops was that gates were typically left open, with a note asking me to call for a drawn out sales pitch on things I "have" to spend money on. I felt as though there was no pressure from Mike. I will definitely be calling him again.
One last thing. I am a DIY'er when it comes to my pool. I manage the chemicals while avoiding pool shops, except for the specialty chemicals I cannot buy elsewhere. I was planning on closing my own pool, but with the prices Mike offers, I will likely contact him. He is at least $75 less than the cheapest pool shop near me.
Licensing
State Contractor License Requirements
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