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Surber's, Inc
Deck or Porch - Build or Replace, Doors (Interior) - Install or Replace, Window Glass - Install or Replace,
About us
Surber's Windows and Doors is a family owned business which was created in 1990. Successfully growing over the last two decades, Surber's is dedicated to providing you, their customers with the best windows, sunrooms, siding, bathrooms and doors money can buy as well as unmatched quality service. We've been providing energy-saving and efficient products for over 30 years, and look forward to seeing what we can do for your home. Ask us about our Angie's List Discount!
Business highlights
45 years of experience
Services we offer
BCI, Charter Oak, EPA, Joyce, Lead, NFRC, Oasis, Replacement windows, Target, bathroom, bathroom remodel, bathroom remodeling, carpet, certification, clapboard, contractor, contractors, deck, doors, double door, dutch lap, entries, entry door, flooring, french doors, general contractor, installers, insulated, leak, leaking, patio, patio doors, professional, remodeling, security, shower, siding, tile, transoms, tub liner, update, updating, ventilation, vinyl windows, windows, woodgrain window
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.731 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 6% | ||
| 0% | ||
| 3% | ||
| 3% |
Showing 1-25 of 31 reviews
Amanda S.
Jul 2018
Great! Professional and efficient and windows look and work great.
Kim W.
Apr 2017
Not good communication- We were not told we would need to rehang the window covering or they may not fit after new windows were installed! When some windows were installed security system was tore out or covered up. Should have called us to so we could call the security Co. & work with this issue instead of us finding out when we went to set our alarm! Not Happy! About extra expences! We felt the "safe" was the most important thing! So important details were left out.
Larry D.
Mar 2017
It went great. The window has materials that look like they are high quality and the installation guys were great and they did a wonderful job. The window looks fantastic and my heating and cooling bills are both reduced.
Amanda S.
Jan 2017
Estimate and pricing was competitive, work done exceeded our expectations and we absolutely love our beautiful new windows! Owner very personable and informative and crew was professional and all work was started and completed on time. Highly recommend!
RANDALL M.
Sep 2016
unknown
Ashley H.
Jun 2016
The workers showed up on time. Installed all windows and finished them in timely manner. They were all friendly and professional.
Ann N.
Jun 2016
We met with Charles Surber at the Indianapolis Home Show. He came to the house a couple of times to take measurements and to talk over our options. We also went to Anderson to see a finished room before we started work. Rain delayed our start by a couple of weeks, but Charles kept us informed. There was a crew of 3-4 guys each day for a week. They were very polite and answered any questions we may have had while they were working. When finished, the workmanship was very good and the foreman walked us around the job to make sure we were satisfied with the work. We felt that the price was reasonable, and less expensive than other quotes we had been given for the same work. Overall, we are very satisfied with our room, and have been using it a lot!
Brenda J.
Jun 2016
unknown
Larry G.
Mar 2016
Everything went great. Quality was top notch and Shane the installer was very professional and great to work with. Charles cam out and gave us the estimate and said approx 6 weeks until installation and that is exactly how it all happened. Colud not be more pleased with the whole process.
Shirley H.
Nov 2015
Workers arrived promptly, were courteous. Worked well together, professional, thorough, cleaned up any mess they made. A good team.
Brian A.
Oct 2015
A highly recommended company.
William B.
Sep 2015
Doug and Duane arrived on time and were excellent. Doors were beautiful and they cleaned up everything and showed me how everything worked.
DIONNE M.
Jul 2015
Had an awning that collapsed during ice storm. Want a glass 3 season enclosed patio. It's beautiful. Jason, the rep was awesome and there for me throughout. Weather conditions caused some delays in completion.
Dennis W.
Jan 2015
On time, fair price, good service.
Toby U.
Jan 2015
Workers were on time. Very courteous. Completed work in estimated time. Left everything clean after work was completed. Old parts hauled away.
Mary L.
Aug 2014
A few years ago, Surber's remodeled our main bathroom. They installed a new tub, surround, vanity, toilet, lights and flooring. The work they did was EXCELLENT. We love how the bathroom turned out.
We now decided to re-do the master bath. We ordered the same finishes as the main bath. Although their main installer was swamped and the work was delayed, they told us at the point of order that it would be delayed, and kept us informed.
Monday, they installed the shower. What I assumed would be a two day job took only one day, and it's beautiful. We're still waiting on the vanity (which we ordered from a separate supplier--not Surber's) to arrive, so the job can be completed.
I'm very pleased with their workmanship, professionalism and materials. I highly recommend Surber's.
We now decided to re-do the master bath. We ordered the same finishes as the main bath. Although their main installer was swamped and the work was delayed, they told us at the point of order that it would be delayed, and kept us informed.
Monday, they installed the shower. What I assumed would be a two day job took only one day, and it's beautiful. We're still waiting on the vanity (which we ordered from a separate supplier--not Surber's) to arrive, so the job can be completed.
I'm very pleased with their workmanship, professionalism and materials. I highly recommend Surber's.
DeLoma C.
May 2014
They did an outstanding job. They were honest and very professional.
Jim E.
Mar 2014
All employees were polite competent and prompt. They performed contracted work, cleaned up and disturbed normal home activities minimally.
Robert S.
Aug 2013
It went great. There were no problems.
They did what they
Janet S.
May 2013
The foreman came in told me what he was going to do and a time he thought he would be finished with the door. The other installer started on the bath. The foreman ran into rotten wood under the door. Showed me replaced it with a reasonable charge that had been a question on the bill since I had never had a entrance door put in where something was the matter. Bob did my complete removal of my bath. Told me he would be about three days. New faucets, cabinets,a new tile floor,tub and walls. It turned out better than I expected. He even asked since I am small where I would like the grab bar for the shower. I would use them again and plan on remodeling my master bath next year. Surbers has done all of my major work. They have been in business 33 years and I trust them. I dont even have to be home. They will be putting a new door in for me after taxes between my garage and house. I got to order the door already painted.
Duane G.
May 2013
Surber's price was fair, they were accurate in explaining everything fully to the agreed price, and actually they got done ahead of time.
Merrillyn M.
Dec 2012
Well-satisfied with overall work and relationship with workers and the office. Do call the Anderson office, NOT the Muncie office.
:No way I can tell the whole story now. Too long ago. I spoke in detail to a man who called be a few years ago. If that information was recorded, you have it all.
:No way I can tell the whole story now. Too long ago. I spoke in detail to a man who called be a few years ago. If that information was recorded, you have it all.
JAMES P.
Dec 2012
Charles, the manager, came out (3) times to address my problem. The workers never fixed the air leaks. The manager finally told that i had a bad batch of windows and i needed to contact the manufacturer of the windows. and they are out of state. I still have those windows.
Response from Surber's, Inc
"We did not even know this member had a service issue until 1/31/2013 almost 10 years after installation. If a previous customer would have not informed us about this Angie's list report we would of never known. After reading the report we contacted the customer to fix the service issues. We serviced all issues on 2/8/2013. We installed these windows in 2003 and another batch in 2004. Our records show one service in 2004 signed completed by the homeowner. After researching this complaint further I discovered this member stopped one of our employees at the grocery store and issued the complaint. Since, the service did not go through proper channels the ball was dropped. This is not the fault of the customer but if they would have followed standard practice and just called into the office a service ticket would have been pulled. The above statement is 100% false. I (Charles) only have been to this member’s house 2 times 2003 for the first sale and 2004 for the second sale. We have service personnel that take care of the services so I would have never been on site for the related issues. If service issues cannot be fixed I would show up on site with a manufacturer rep to finalize a solution. Our windows are a lifetime warrantied product if the factory would have deemed them bad we would have replaced the entire lot at the expense of the manufacture. In short this does us no good to blow off a service related issue since we are compensated for our time from our vendor. In my 20 years at Surber's I can recall 3 times we could not resolve a service issue and all three times the manufacture gave the customer new windows and reimbursed us for our labor."
RUTH B.
Nov 2012
They did a good job. When I had some problems they came out and addressed them.
Mary L.
May 2012
We got quotes from several companies, and went with Surber's because of pricing and what they offered. We ordered exactly what we wanted, and as soon as the products arrived, they called to schedule installation. A three man crew came and were extremely professional. They showed up on time, cleaned up each day, and did a fantastic job. They even hung a new light and mirror that I had for the room, which wasn't included in the quote.
If we have another remodel in the future, I will be calling them!
If we have another remodel in the future, I will be calling them!
Licensing
State Contractor License Requirements
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FAQ
Surber's, Inc is currently rated 4.7 overall out of 5.
Surber's, Inc accepts the following forms of payment: CreditCard
Yes, Surber's, Inc offers free project estimates.
No, Surber's, Inc does not offer eco-friendly accreditations.
No, Surber's, Inc does not offer a senior discount.
No, Surber's, Inc does not offer emergency services.
No, Surber's, Inc does not offer warranties.