Ed Martin Chevy Cadillac

unknown

unknown

unknown

I cannot begin to explain what a wonderful experience this was for us! We had shopped locally to try to support our hometown and wasn't treated like we were valuable to the dealers. This was definitely NOT the case with Ed Martin Auto Group. I was able to get a ton of information over the phone about the vehicles they had availabe and they were even willing to talk numbers....which saved me TONS of time. I feel like we came to a quick agreement and feel we both came out well.
I must recoginze our car sales person Alex. He is exceptional!!! We never felt pressured, he was extremely professional and we will definitely ask for him again in the future.
We also got a chance to meet the new sales manager and we really appreciated him as well.
I hope Ed Martin gets to read this because we want to thank you for making this such a positive pleasant experience!

After researching the best sales prices and requesting quotes from several dealers, Ed Martin came in as the company with the cheapest sales price for a Grand Cherokee Overland. Also the trade in value for my Audi was approximately what I expected. My only concern with this company was its location in Anderson. Because of this, I first tried to find a dealer in Indianapolis and I negotiated with Champion CJD (see my other review). After I came to an agreement with Champion, I sent my Ed Martin sales man (John Retherford) an EMail and told him, that I was going with another dealer.

Unfortunately (or fortunately) Champion CJD backed out of the agreement, apparently because they could not locate a vehicle. So I gave John Retherford a call and explained him the situation and I asked him, if his offer was still valid - he confirmed. The next day I drove to Anderson to let the dealership have a look at my trade in. At this point in time John and I agreed on the terms, which were actually $500 better than the one from the other dealer. John told me that he could locate a vehicle fitting my expectation and that I could pick it up within the next 2 or 3 working days. As promised, my Overland was available 3 working days later.

The whole experience with Ed Martin was extremely pleasant. John Retherford was very friendly and responsive and he provided me with all the requested data in a timely manner. I did not have to negotiate hard to get good prices - in fact his terms were better than anticipated. I also enjoyed the fact, that I did not waste my time, sitting in the dealership. Both times I went to the dealership I was done in less than an hour.

In conclusion, this was probably the most efficient and best car buying experience I ever had.

I took my car there at 9:30 and they said they would be done by lunch, which is an arbitrary number. They were going to give me a loaner car and I chose not to because I thought it would be done by noon. It ended up not being done until past 1 o'clock and by that time I had had no lunch and then I had to deal with a new clerk in the billing and administration office so it was quite frustrating.

They are very professional and friendly.

Simonize new vehicle

I like the dealership and I like their work. The price of the repairs are very expensive. The only thing I can say is that if it is going to be an extended repair, they don't provide you with transportation. You either have to rent something or do without.

The company is fine but it took me awhile to convince the sales person that I knew what I wanted. He kept trying to point me in another direction in terms of what vehicle but I knew what I wanted. I got exactly what I was looking for and I have had no problems with them.

TOOK IN SEVERAL TIMES AND NEVER GOT MY CAR FIXED CORRECTLY, THEY ALSO CAUSED MORE DAMAGE THAN BEFORE

CHECKED COMPONENTS OF CAR/AFTER 52 MILES BROKE DOWN AGAIN. DETAILED CAR AND TOOK SEAM OFF TOP OF COVERTIBLE TO TAKE IT THROUGH CARWASH. NOT HAPPY.