COMCAST CABLE

Service is okay but monthly charge has skyrocketed after initial two year period.

They were prompt and professional

One of my boxes does not work and its taking then forever to fix it.

unknown

Everything has been great in the two years of using the service.

When we have had a technician out sometimes things went well and sometimes not. They're traing program must not be top notch. Some times things were rewired because one technician didn't think the last technician did a good job so he would rewire or change a box because he thought that might be the problem.

I had a tech come out on a Sunday evening. He was polite, on time and friendly. The issue was actually my fault but he fixed the cable and didn't charge me a thing. Excellent!

Informed comcast I was moving and scheduled a service termination date of 6/16/2014. They sent me postage paid boxes to return the equipment on my own. I then received a call from comcast telling me they were picking up the equipment on May 30th. I informed them that it wasn't necessary as I will be mailing it back myself using the material they ready sent me, and that they couldn't retrieve it anyway on May 30th as it is two weeks prior to the shut off date that I am being billed for. Their representatives were very rude, and said they will then be there on 6/16 to pick up the equipment. I informed them that I will not be able to guarantee I will be there, which is why I needed to return the equipment on my own. They told me that since I was no longer a customer as of 6/16/14, my convenience didn't matter, and they will do whatever they want.

The service has not improved at all and because they effectively have a monopoly I have no choice but to continue with them. I am thinking of downgrading service and getting a Netflix subscription.

The service has been really good. No outages or reasons to contact them for any service issues. The price is getting pretty outrageous now and that is really may only complaint. We now pay $190 and that is with a discount from signing up 2 years ago. We will likely look around for a little bit cheaper options, but the service has been really good so I'm afraid that will take a hit if I go with someone else.

They were very professional, and treated me with respect. The exchange went very smoothly. I was in and out in less than 20 minutes. A lot better than my previous experience at a Comcast service center!

It took them 2 times to come out. First man said he didn't see the wire. How could he not see that big wire sitting on roof of garage. Then had to wait few days for another tech to come out.

The quality is good, but it is expensive and they are hard to get a hold of. We recently added HBO and ended up calling ABT, where we originally bought our TV an signed up for cable, because we couldn't get through to Comcast 1-800 number.   We have also been disappointed at the new roll out of the Xfinity On Demand via TiVo feature.  It is very inconsistent and even some of the stations that we get we can't get access to the OnDemand videos.

Terrible.
Get the run around from support 90% of the time.
Not just that one hand doesn't know what the other is doing, but I do not think the fingers know what is going on.
I use them because they are in my building and switching would be difficult, but this is a regular problem every time I work with them.