Valley Chimney Sweep & Restoration

This review for Valley Chimney Sweep is two parts. The first is the chimney inspection. They were the least expensive in my area at 100 dollars. They came out on time, two professional gentlemen looked at my main chimney, inspected the cap on top of the roof, said it was good and was gone in about 20 minutes. No complaints there. However, they and the dispatcher had been told that I was having a backsplash issue with my hot water heater. This means there is evidence of natural gas exhaust fumes not going up the feeder pipe to the main chimney exhaust. Simply put, I had called them because of that and one of the worries was there was something caught in the chimney or pipes somewhere. Later when I had JustinTime come out they checked my pipes coming out of my furnace and hot water heater to the Y joint they found a tremendous amount of dirt and sand in the hot water exhaust pipe that was nearly completely blocking all of the exhaust fumes. When they removed the pipe that is attached to the furnace there was over 2 inches of rust particules in the outgoing pipe coming right from the furnace. I called just to let them know what I found and asked Annette, the person at VCS, what was their procedure about which pipes were to be checked during my 20 minute inspection, which again was 100 dollars. I made it a point to try to be polite when I called. About 5 minutes later a man called me back from VCS, somewhat hostile and explained to me that Valley Chimney Sweep inspects chimneys, not furnace pipes. If that is so, then I feel they deserve a good review as they looked up my main furnace chimney past the Y joint, saw it was clear, took my check and left. If they should have also removed my connecting pipe from the furnace or hot water heater to the Y joint after having me explain there was a backsplash then they did a poor job as a five minute removal and visual would have noticed these major obstructions. What I would recommed is that if you have having ANY furnace or hot water heater trouble, please first take to an actual furnace place like JustInTime, and only if they cannot see an issue with your pipes in the basement, then call a Chimney Sweep place, especially if you have new construction.

Did a great job. Easy to work with.

Great. On the spot estimate. Delivered and installed faster than promised. Very responsive to my call about an issue; came out the next day.

technician and helper were punctual, courteous and performed the work quickly and cleanly; they cleaned and inspected a full mason fireplace; they answered a few questions about the work they did; very satisfied; will hire again

It looks beautiful & works perfect we will tell everyone we know what a great job they did and will be using valley chimney sweep yearly to clean our chimney.

All was very good especially responsiveness. Since they were in the area anyway and the job took about 20 minutes, cost seemed somewhat high! Would definitely use them again though!

Excellent. The owner was fabulous to deal with. The guys who came in to look at the chimney and fireplace and make sure everything was okay also checked out my logs and helped me replace some of the fiberglass bits. The cap looks great, no leaks, and I'm very satisfied with their work. I would use them again, no question.

Phenomenal! They are SO THOROUGH and informative! Maybe not the cheapest, but worth it for peace of mind!

They were prompt and efficient.

Fantastic service by Terry and his team. I have a wood burning/gas fireplace that needed cleaning and to check for animals that I had heard near the chimney. They did a thorough cleaning (and kept the house clean while doing it!) and found no evidence of animal activity. Terry showed me that the previous owners had tapped into the gas line incorrectly and had used copper pipe for the gas to the fireplace. They removed (at my request) all gas components and the fireplace is now safe and set for wood burning (I can have it changed back to gas in a safe manner later). I'm very grateful that they found and fixed the possibly dangerous situation and did a wonderful job on everything else. I highly recommend Valley Chimney!