TRUSTY WARNS INC

Had initial great overall experiences with Trusty Warns, until today... Trusty warns completely dropped the ball with their customer services experience and I will not be utilizing their services in the future.

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Gave a quote one year ago before our construction project.
Answered questions by phone when we were able to proceed.
Once scheduled, work was done thoroughly, on time, and with no mess left behind.

They sell a proprietary product. Their product is only available through them. It’s a very good design and the additional equipment supplied was all first rate. They did a good neat job and were prompt. Everything was as represented. I signed up for the annual inspection. They will, upon request and payment, come out annually to make sure everything is working fine.

The alarm on my back up sump pump kept going off. I assumed my primary had stopped working but I didn't know what to do. This happened on the Friday night of Labor Day weekend . I called Trusty Warns multiple times and could not get in touch with anyone. I had to call a local plumber to come and turn off the alarm.

On Saturday morning, I reached an operator at Trusty Warns who then had the technicians come right out. They replaced my primary sump pump Since it was under warranty, I was only charged for labor and the cost of a new pit cap, which was needed. The technicians were courteous, knowledgeable and professional. I am happy with he work they did. My only complaint is that I couldn't reach anyone on Friday night when I was having the problem. This inability to reach a live person cost me an after hours service charge call from another plumber ($150).

They have always been professional and very knowledgeable. We have used hem for several years and have always been pleased with their work.

My husband sent them an email late morning on Sunday (Nov 4th) and someone called him Sunday evening.  My husband explained what was happening.  The are sending us the replacement part FEDEX today.  THANK YOU!
We were very suprised to hear back so quickly and especially on a Sunday.  We really appreaciate their going above and beyond in our time of need.

They are punctual and extremely professional.  I would recommend them to anyone.

Not well. On the evening of December 22, 2010 (at approximately 9:00 PM), I discovered a flooded floor drain in the utility room of my finished basement. After trying to contain the water and the damage, I immediately called Trusty Warns' after-hour support. They had previously installed a back-up sump pump, which never kicked-on. I spoke to the after hours technician shortly after 9:00 PM. After waiting for a call-back, I called another plumber who was at my house within an hour. Trusty Warns did not call back until 1:00 AM on December 23, 2010. In fairness to Trusty Warns, the problem was not with my sump pump or the back-up. The problem was with the ejector pump for my downstairs, below-grade bathroom. That said, I did not know that when I discovered the flood I paid a significant price for the back-up sump pump and installation. For that, I would have expected a more timely reply from Trusty Warns to my emergency call.

I think the price was reasonable since they only charged me a half hour more for the inconvenience of the cabinet.

See above.

In a February 2009 thaw, I saw that my backup sump pump was running(the primary had failed). I called to schedule an appointment and they had nothing available for 3 weeks. I explained that I believed the problem was related to a valve they had installed and asked for an appointment sooner. Their response was that my sump pump brand was something they would have nothing to do with, and that the record showed they had replaced a "leaky" valve in Fall 2008(this was a lie, the valve they replaced was not leaky). Finally I was able to fix the problem myself by simply unscrewing they valve they had installed. All I wanted was straight answers from them. At this point, I wish I had kept my old loud valve, because I don't trust the work that they did. I would never use this company's "services" again.

Thorough and efficient.

Service technicians (one senior technician plus one in training) arrived within the time frame they said they would arrive. They inspected both systems and gave me a complete and thorough report.

I called them at 10:30 that night for an emergency call. They didn't respond until 7:30 the next morning and said it would be $180 since it was an emergency and I told them that was ridiculous because they didn't respond quickly and it was 8:00 in the morning, not after hours. I contacted a plumber instead and he noticed that the installation was done incorrectly. They checked out the entire system and apparently while they were doing that they tied the shutoff switch to a post and that prevented the pump from shutting off. It worked fine before they came out. When I called Trusty Warns back to talk to them about it they just said "I'm not going to take the word of a plumber" and hung up on me without really hearing me out. They have a 30-day warranty on their service calls and they refused to honor it because they had told me I needed a whole new sump pump, despite the fact that it is working properly now.

They had always serviced my system. I called them to have them come out to service the system and they told me they are no longer servicing my system. They gave me the name of another contractor who does the work but I have no way of knowing if the guy they recommended is any good because he has no ratings on Angie's List. Trusty Warns installed the unit and they are the only ones who install that type of system and I would like them to continue servicing the unit because otherwise I will have to buy a whole new backup system. They said they aren't servicing the system because of the way it was installed.

I am very impressed with the quality of work from Joe! He was extremely professional, taking the time to explain the process, provide recommendations and giving us an understanding of how the system works.

Technician arrived exactly at scheduled time and did a great job. He was very polite and the installation was done in a very professional manner. Trusty Warns specializes in sump pump systems and they use their own products. You can tell that they care a lot about backup sump pumps and how they actually work and are very concerned about doing the job right (meaning: no more flooded basements). They have an excellent service department and will keep coming back until the job is done exactly to your satisfaction. (without charging you more)

IT WAS A VERY HAPPY EXPERIENCE, AND I HAVE AN ANNUAL SERVICE WITH THEM AS WELL.

THE BACK UP SUB PUMP HAD BEEN INSTALLED BY THE PREVIOUS OWNER OF THE HOUSE. THEY CAME OUT AND SPENT TIME CHECKING EVERYTHING, AND EXPLAINING TO ME HOW THE SYSTEM WORKED.

THE BATTERY IS CUSTOM MADE, AND THEY ARE THE MANUFACTURER. IT CAME WITH A FOUR YEAR WARRANTY. THEY DID A BEAUTIFUL JOB. THEY RAN THE PIPING OUTSIDE, SO IT RUNS OUT INTO THE LAWN. I WAS VERY IMPRESSED WITH THEIR SERVICE.

STAFF WAS ON TIME AND PERFORMED WORK VERY PROFESSIONALLY. EXPLAINED IN DETAIL THE SERVICE PERFORMED, MAINTENANCE REQUIRED AND EXPECTATIONS OF THE SYSTEM INSTALLED. PRICING WAS SLIGHTLY HIGHER THAN EXPECTED, BUT WE HAVE USED THIS COMPANY BEFORE WITHOUT ANY PROBLEMS.

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