SERVPRO of Winnetka/Wilmette/Skokie

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We had a horrible smell in our basement, brought out a mold expert who detected no mold but who detected high levels of moisture in our basement wall and thought the smell was likely wet insulation. He recommended ServPro of Winnetka/Wilmette/Skokie among a few other companies to tear into the wall and determine/fix the problem. I called a couple of companies, ServPro had the best service over the phone so we had them out to provide a quote. Their quote seemed reasonable given the scope of work and they were able to begin within a few days. They peeled back the carpet, took down the drywall from two basement walls, found and replaced the wet insulation, sprayed some sort of protective barrier on the wall (so mold won’t grow in the future?), and put everything back the way it was. There was no visible crack in the foundation so they pointed me to a couple of exterior sources that are possible sources for the water getting in “over” the foundation wall (a bad window sill and a bad drain pipe). Overall I was quite pleased with their professionalism, quality of work, and price.

A sump pump had overfilled and they brought it back to a safe environment. I liked their thoroughness and punctuality. They provided sound education on things. The crew was very nice.

During replacing floors in our condo at Wolcott, the flooring guys discovered a small area of mold on the underside of the subfloor. They were unwilling (unable) to remove it themselves and were worried that the mold would spread if they disturbed it. We called Servpro and Jeff came out that day and evaluated everything. We scheduled work for two days later. Their guys were very quick and efficient, laid out exactly their plan of action and performed it as we had hoped! Would highly recommend Servpro and Jeff.

The initial review and proposal by this company was much more specific than their competitors. Their proposal met the specifics of a protocol that had been developed for this job. I was impressed by the team who spent 2 days at my home. Young professionals who knew exactly what they were doing and who kept me informed. Well done!!!

Servpro was absolutely the best company I could have called for this emergency. While professional & expert, they respected my input & told me the pros & cons of each possiblity. I was never out of the loop, but at the same time, I trusted their expertise. I am sure my baserment is free of mold & bacteria.

The work turned out great. My insurance took care of the cost.