Kashian Bros - Rug Cleaning Specialists

They did a great job

The salesperson was very helpful in helping me choose the right carpeting product. The installer did an excellent job. When I wanted something minor changed, they took care of it immediately. Something I especially love about Kashian is how quickly and easily Adolfo and Lorenzo are to send someone over if there is an emergency (water or a spill).

Great experience. Very happy with the service and finished product.

It went great. Price was right, the rug is now beautiful and soft and clean.

They came, cleaned and left. Prompt, pleasant and effective.

We have used them a number of times. They do carpet cleaning too.

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Kashian Bros. crew removed an old parquet floor, filled and prepared the subfloor and then installed a new floor, including a herringbone pattern entry. This was done very professionally with significant care. They gave very good advice regarding placement of the boards, especially with the herringbone pattern. There was an extra charge above the quoted price due to the condition of the floor underneath the parquet, (impossible to tell until the parquet was removed) and a situation which had been spelled out in the contract I signed. Other than that, everything went to plan until they began staining. I had chosen a dark color from four samples they had stained in patches on the floor, but when I saw it on a long hallway, it did not seem to be what I had chosen nor what I had expected. The team were very responsive to my dismay and stopped work until we sorted this out. They then painted four more areas with different stain colors, and I chose a much lighter color with which I am very happy. There was an extra charge to sand back the hallways, but as it was my own change of heart, it was understandable. If I was to do it over, I think I would ask for more and larger samples of stain from which to chose the color. Kashian Bros. crew worked very patiently with us and our other workmen who on occasion interrupted their  schedule. They were always very polite and responsive to my many concerns. I love my new floor and would definitely use them again.

The rug came back looking like new and we are happy with the rug pad.  I would use them in the future.  My only complaint is that they came back a week later than anticipated do to us being located in Chicago so we had to wait until they had another delivery to make.

excellent

This is the first time I have ever complained publicly about anything.  But the arrogance of Kashian Brothers' owner has prompted this note.
 
This was a small floor repair job to allow for a larger fireplace hearth.  The salesman and worker were both very nice and easy to deal with.  And the carpentry was excellent.  But when the work was done, the new oak ?frame? around the hearth - and some of my old oak floorboards - were much shinier than the existing floor. (I wish I could attach a photo - the difference is not subtle).   
When another Kashian employee came out to address it, he said the first guy had probably used a glossy finish instead of matte by mistake.  He replaced it with the matte finish.  But when he was done, to my eye it looked just as shiny as the first finish.  I spoke with him on the phone and he said there was nothing else that could be done.  When I asked him why there was any finish at all on some of the old floorboards, he admitted that, yes, that was a mistake.  Normally there would be no need to sand the old boards, just the new.  (And in my opinion, the difference in finish would have been much less noticeable if it was only on the new wood ?frame?, which would have a natural ending).  
But here is the kicker:  I called the owner, Doug Stein, who has not seen the work.  When I told him that the difference in finish was so obvious that he would not accept it in his own house, he said he would not have done ?the $200 fix? in his own house (actually it was $420);  he would have had the entire floor refinished.    What!?!  That?s his defense?  His salesman sold me a job that would not have been acceptable in the boss?s house and it's my fault?!   
Not only that, but Mr. Stein?s own employee told me that the first guy made two mistakes (using the glossy finish and sanding some of the old floorboards)!   Still he would not take responsibility for the problem.    
Mr. Stein insisted that the difference in finish was specified in the original estimate.  It wasn?t -- I can show you.  He told me the salesman made it clear that there would be a difference in the finish.  I don?t remember this at all.  And if the salesman did say something, he certainly did not emphasize it, let alone suggest that I might want to consider refinishing the whole floor as the only way to get a result that would be satisfactory to his boss.  
Oh and by the way? just a few years ago, we had another small floor repair done when we widened a doorway.  In that case, only the new boards were sanded.  Only the new boards got the finish and if there was any difference between the old finish and the new, I never noticed it.  I told this to Mr. Stein.  It made no difference to his handling of the situation or to his tone.  
He did refund the $200 I had already paid.  But now I have a beautiful new fireplace with this strange mismatched finish on the floorboards in front of it.  
(And, by the way, my ratings above apply to the company and it's owner, not the employees.  Despite the mistakes made by the one employee,  everyone I dealt with seemed professional, competent and willing to try to make this right.  Mistakes happen.  It seems to be the owner who said nothing else could be done.)

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The process was fine. The person was very prompt in coming out. They followed up within a couple of days with the final bid. The price for the project was more than I had expected and have not gone forward with the project.

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There were no troubles with any of the work. They are wonderful!

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They either will pick up and drop off the rug or I will drop it off myself. They also come to my house to steam clean the furniture. I have always found them to be reliable, trustworthy, and excellent in the work that they do. I first started using their services in 2008 and continued to use them through 2013 when I moved out of the area.

The work they did was okay. They completed the job in a couple of days. The only issue was that the finished color of the stain was a little off. Overall, they were fine.

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