COLLECTED WICKER WORKS

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After repeated emails and phone calls, I finally got a time for the owner to come out for an estimate. A month went by before I had to call him back to see why I hadn't heard from him to repair my furniture. A few more weeks, and he says he needs $100 for materials. I said only if I could check his references and the BBB. He said he was not part of the BBB and said he's "only been in business for 40 years." No references were given. This is where things have been left. The entire process with him took three months!

Dennis always responded to our telephone messages, usually within 2-3 days. We were very pleased with the final results on the chair. It took a little longer than we had first agreed upon, but we weren't in a hurry. The 100-year-old wicker had darkened over time, but expert use of special cleaning fluids restored the wicker so that it was much closer to the original look. The wooden swivel base was repaired so that it worked properly. It was also given a semi-glaze finish so that the original look was maintained, but it lost its scuffed appearance. All of the work was done expertly and as promised. Respectful restoration is very important to Dennis. In fact, one of the other furniture restorers we were first considering told us that whenever they had recaning or wicker repairs, they sent the work to Dennis rather than do it themselves. That certainly helped us decide which company to use for our repairs, and we feel we definitely made the correct choice.