Thatcher Retractables

On 11/12/2019 a representative came to our home. He took the order for a retractable awning for our home and an $1800 deposit and a promise for an early Spring 2020 installation. We have not heard from them since. When i call I get a recorded message saying Thatcher Retractable has gone out of business and the customer list, contact information and Thatcher phone number was purchased by Exclusive Retractable. They also do not return phone calls. There is a letter on line from Rodney Alott, owner of Thatcher, that says he sold the business in December 2019. When you call the number you get a recording saying it's now Exclusive and they will get back to you, but don't. It also says that Thatcher filed bankruptcy in February 2020. If that is really true, I should have been notified as someone that is due a product/service from Thatcher. I have a contract from them for a $3699 awning that i never received. I question if Exclusive Retractable Awnings, Matthew Short - owner even exists. Possibly a fictitious company to help Rodney Alott avoid making restitution for the accounts that he owes money and services to.

Buyer beware.. The owner Rodney has no integrity! He will say whatever it takes order to get the job done. I should have know when he was almost 1 month late from the promise date of installation. The awnings are not what he promised and don't work as he says they would. When he was at our house he also pitched Adirondack chairs, which he said he wanted to trial. The were the wrong color and they weren't put together correctly. They are already falling apart. Once the sale is done, he does not answer for weeks. I had to drive to his office on a Saturday were he admitted that he messed up and that he would help us resolve the issue. We didn't hear from him for 4 weeks, so we had to wrote a letter. no response. After almost two months of mo response to any calls or emails, he finally sent an email turning the blame on us. He is unwilling to fix any of the issue described. I see that in the other reviews on his site others have had the same issues. I hope more people read this , so they don't fall into the same trap. It's nor surprise to me that he is rated a 3.5. I'm in the service business myself. I've never been more disappointed with a customer experience in my life. DO not trust this guy. it's almost creepy how this guy operates

9/18/2018 Previous review Back in June i called Thatcher to replace the awning we have had on the house for 10yrs.Considering the time i was satisfied with the material and workmanship .We were out of town in mid July when it was installed and i noticed the outdoor grill was damaged and a part of the awning was on the ground .I called Rodney and explained the damage His reply was" OK I`ll have to talk to the crew but we will stand accountable for any damage .Another month goes by and no reply Called Rodney again "Oh Sorry must have forgotten Please send pictures of the damage and the model number " Pictures sent the next day-- No reply- Two week later re sent Pictures with message to Rodney-- No reply Called main number and left message at Rodney's extension-- No Reply Called next week asked to talk to Rodney was transferred to his voice mail-- No Reply Ok we`re done !!

Installers were new. Was a good thing we sat in our yard & watched the installation. Had discussed details with the co. owner during quote but was never relayed to installers. They had to pull up part of our siding to install, had hard time finding studs, left greasy finger prints on the whole length of dormer. They reluctantly removed after we insisted. Installer wanted to cut stability feet to fit deck or leave hanging over. We told them to change limit of opening so the feet would fit properly. Installer measured for new side screen but came too short. I refused screen. Sent email to owner who called yelled & screamed at me. Told me I was not a nice person. Told me installers complained we watched every move. Said they did not want to come back. Tried to explain we even gave them a case of water & $20 tip. All he wanted was the balance paid & send an email saying job was completed satisfactory. We had pd half deposit, balance at completion. When I refused, he hung up on me. I sent him another email explaining the problems we had (there were more but too many to mention) Couple hrs later, he sent an email, apologized for yelling (not for what he said) Told me to measure & he will make. Next day very nice lady came to our house & measured for screen. (She actually makes them) Eventually they got it right. But it took a couple of more trips. I paid but did not like the treatment & never heard back from owner, once he got his money.

Very well-they did a Great job

All went very well and I felt an excellent job was done.

Awesome.Went to visit the showroom and got $100.00 off the price.Not pushy.The estimator was on time and gave the options.The awning has reduced the heat on the back of the house tremendously.This was our 4th estimate and we were treated the best.The price given was valid until the end of the year.Other estimators tried to "give a discount if you sign now". That is not a useful strategy!! The installers were efficient and friendly as well.It took 4 weeks for delivery.The awnings are made here in Illinois,one of our requirements.No overseas stuff!!! Oh- the showroom closes at 3pm on Friday.The online info says they are open later,so call first to confirm the latest info.The woman working there let us in and was patient showing us everything even though we arrived at 3:15 and she was ready to leave...and this was a FRIDAY! We all know what that feels like.Thanks for being patient!!

Rodney told us about the company, showed us where the awnings are sewn and assembled (on-site), demonstrated how the retractable awnings operate using the display models in the showroom, and answered all of our questions. He was knowledgeable and friendly and took all the time we needed to satisfy us. We made an appointment for the representative to come out to measure and write up our order: 18' x 10' retractable awning, front vertical screen, remote control and winter cover. The awning was ready about 5 weeks later and 2 installers came out, installed the awning, made the necessary motor adjustments, and instructed us how to operate the awning, both with and without (i.e., power outage) the motor. We've had it for almost 3 weeks now and we're very happy with the awning and our entire experience with Thatcher Retractables. I gave them an A for Price although we did not get another quote for comparison, but we are quite satisfied with the quality, appearance, and operation of the awning. We especially like that they are a local company, we could see what we were buying, the awning is made locally, and they are available if and when necessary in the future.

unknown