Thatcher Retractables
About us
Thatcher Retractable Awnings is the only local company that manufactures and installs Retractable Awnings for decks and patios. We are also the leader in traditional awning services such as replacing fabric on existing awnings, washing, and installation services. We also offer Amish Made Pergolas with Pergola Shade Systems.
Business highlights
Services we offer
Amish-made Pergolas and Pergola Shade Systems. Vertical Exterior Shade Systems and Weather Protection Systems., Door, Installation Services, Residential Window, Retractable Awnings for Decks and Patios, and Fixed Patio Awnings. Wash
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 0% | ||
| 5% | ||
| 5% | ||
| 19% |
"Thanks [Member Name Removed]! It was a pleasure doing business with you too."
"Thank you for the kind words. It was nice working with you on your project."
"Thanks for the nice review! We are working on updating all hours on all sites. Your experience has helped us catch an error. We appreciate your business !"
"Thank you for nice review! It was a pleasure helping you. -Rodney"
"Thanks for the kind words [Removed Member name]. We agree that it was a mis-step not to reschedule your installation the same day. We apologize for our mistake. Glad you are enjoying your awning."
"First of all, we sympathize with [Member Name Removed] frustration. It is never our intention to have something go wrong with our products. Defective motors occur in less than 2% of our installations over the entire warranty period. It is very unfortunate that [Member Name Removed] had to experience this issue. On the other hand, [Member Name Removed] was able to make a phone call, set up an in-field service appointment, and have two qualified service technicians come to his house in a reasonable time frame. Additionally, we came to his home and completed the repair in one visit, because we stock replacement parts on our trucks. These motors and other replacement parts are purchased in advance of repairs at the cost of the company. We do this so that our customers do not have to wait for us to send the motor back to the manufacture, wait for a replacement, and come back to complete the repair. This stands in stark contrast to the national brand that requires the homeowner to remove the defective part, ship it back, and reinstall the part when it is received. In terms of our warranty and cost, I agree with [Member Name Removed] that we did a poor job of explaining the charges. FIrst of all, the motor/ part was covered under warranty 100%. The cost of the motor is approximately $325. He was never charged for this. Thatcher Retractables offers a 1 year head to toe labor/ service warranty. [Member Name Removed] purchased his awning in April of 2013 and it was installed soon after. This means that the product was in service for the 2013 and 2014 season. After the 1 year warranty expires, we do charge a service charge. Our base service charge to do service throughout the Chicagoland Area is $149. We charge an additional $30 to perform services such as motor changes/ fabric changes/ and major part changes. The reason for the additional $30 is that we require a second technician on the truck to complete the service in one trip. Bringing this conversation full circle, I guess what I would like to say is that while it stinks to pay a service charge of $179 to have your motor replaced after two years, at least the repair was done correctly in a reasonable time frame. While that may be little solace for you [Member Name Removed], the Chicagoland area is full of awning owners that bought their awnings over the internet or through unreputable dealers and received no service or parts to repair their awning. We do countless services a year for those customers who ended up paying the $179 plus the $325 for their motor. At the end of the day, you can tell your friends and neighbors that Thatcher Retractables may charge for service, but we here to service them."
"Thanks for the great review! We appreciate you taking the time to share your experience."
"Thanks! You were a pleasure to do business with too!"
His guys came and had five awnings down within half an hour. Couldn't have been easier. Extremely pleased with the service.
We highly recommend Thatcher Retractables! They do all the production in their own facility, they have very friendly personnel, and Rodney truly cared about giving us exactly what we wanted for our awning.
Licensing
State Contractor License Requirements
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