Assured Air Ltd

"The above review is wrong. We do not install water heater expansion tanks. We did not install it originally and do not install them currently. We do not stock water heater pressure tanks and have limited access to get them since they are a plumbing item. We typically recommend the customer to call a plumber and even give out a couple names and number they can call. I do not believe that we even got paid for the service call to show up to the customers home. I do recall that the customer tried to hire our serviceman after hours and on the side stating that he would run out and pick up the part if he would install it, our serviceman refused. By this time it was already the end of the day. I do not recall the supervisor swearing. Unfortunately sometimes there are repairs that are not in our scope of work and a plumber, electrician or carpenter may be needed. We apologize for the situation but please keep in mind that we are a heating and a/c company that replaces water heaters but does not do other forms of plumbing. Note: the 6 year warranty applies to the water heater, not the external pressure tank."

"Thanks for the nice review. We patiently worked with the customer and supplier, after 2 to 3 hours on the phone and the suppliers warranty process. The job went well and we installed the compressor shortly after receiving it."

"This is a long time customer that we have done many projects for (installations and service). On this occasion his blower motor went out on a 15 year old unit. We quickly replaced it at a fair price. Thanks for the kind works, it is much appreciated."

"We have only serviced this customer 2 times and did not do the installation at her [Member Information Removed]. The 1st visit was 4/25/18 and we preformed 2 clean and checks to the furnace and air, the work done at this visit has a 30 day labor guaranty. The 2nd visit was 11/17/18, almost 7 month later. I personally talked to Mrs. [Member Name Removed] just before the holidays and and discussed this with her fully. Unfortunately there is no way that we could warranty her 2nd call months later that had nothing to do with the clean and checks performed prior. The serviceman during the 2nd call even charged her straight time ($80.00 vs $120.00) for a weekend call, feeling for the situation. Also Brandon talked to her just before this review re-explaining the situation. We did the best we could for this customer and really tried to explain the situation to her but she would not take no for a answer, we did the best we could for her. Unfortunately she had a issue pop up months after her clean and checks were done with a condensate pump line and did not understand why she had to pay for it. The $80.00 charged is our diagnosis charge that includes travel to the customers [Member Information Removed] and time to diagnose the problem, all charges were correct, sorry for the misunderstanding."

"Thank you for the nice review. We carry Rheem water heaters and have standard 40 and 50 gallon units in stock. We also do powervent units and storage tank units, typically off of a residential boiler (Triangle Tube or Weil Mc Clain brand). We are able to work on and install tankless units if desired. We work in conjunction with a local plumber in our area but residential heating and air are our main focus. We carry water heaters has a additional service for our customers should they not have a plumber they normally work with. Our work is good, our equipment is name brand and our prices are fair."

"The customer purchased the job originally through Angie's list. We got the notice of the sale. Contacted the customer and verified that the furnace he purchased would work for his home. We then traded emails and pictures. After confirming the size the job was set up and we went out and completed the installation. Everything went very well, has planned. We appreciate the nice grade given and nice words the customer has stated about our company. We hope to retain this customers business going forward. Thank you!"

"I want this review to stay has it is and never be altered. First off I want to point out the positives. We gave the customer the fairest, lowest price on the job. Our crew was nice, courteous, clean, and completed the job on or before time. We stuck it out with the customer fielding numerous calls via phone, warranty visits and calls to the manufacturer. It took some time but ultimately the customers problem was solved. I believe this review should be a C or possibly a B but unfortunately we are in a society that does not give credit where it is due. We do not manufacture the equipment, we are installers and servicers. The problem was hard to diagnose due to it being irratic. The location where the unit had to be placed was extreemely tight. The part that failed normally never does and is in a horrible location in the unit to replace. I had to arm chair quarterback the problem because I am almost 50 years old and I have not physically worked in the field for years. Ultimately we solved a tough irratic problem that did not show itself during most visits. We lost money on the job and still gave customer service standing behind the equipment we installed. We recommended a attic fan and some shading based on temperature differences on the second floor where the bedrooms are located. Looking back many thermal expansion valve manufactures had problems that year. We can provide this information if desired or you can Google it. Unfortunately it does take some time for these problems to manifest themselves and for manufactures to send out service bulletins and ultimately own up to their being a problem. We did everything we could to satisfy this customer. We are premium Space Pak installers that have completed many, many jobs. I would recommend that you look at all of our reviews and not let this one hinder your decision. We are a company that provides fair prices, good installations and good equipment plus we do stand behind our work. I believe we are a upstanding company that will do its very best for its customers."

"The customer purchased through Angie's List. We communicated through e mail confirming the customers purchase, scheduled the job and completed the install. Everything went well and worked properly. Thank you for the nice report, we look forward to working with you again."

"Thanks for the nice review. We have been picking up more business locally since we have been in Willow Springs since 2007. Prior to that we were in Brookfield and we originated in La Grange back in 1993. Our service area consists of: North to Des Plaines, South to Tinley Park, East to some parts of Chicago and West to Naperville (Rt.59). Call us for all you HVAC needs, we feature 24 hour service."

"This customer bought the furnace through Angie's list. We scheduled the job, confirmed the information and completed the install. There was a very slight charge for a larger size unit that the customer was made aware of prior to us coming out to do the work. Everything went has planned and the work was completed in a timely manner. We left the site has clean and neat as possible. Thanks for the nice report. We are in your area regularly and we were located on Ogden Ave. in Brookfield from 1996 to 2007. Continued support is always appreciated."

"Thanks for the nice report. We are very close to your area and would like to attain more customers in your area. Has a reminder to all our customers, our service area is has follows. North up to Des Plaines, South to Tinley Park, West to Naperville and East some parts of the city of Chicago."

"The customer bought this job from us through a special we offered on Angie's List. They upgraded the unit to a 96% efficient unit for little more. The job went has expected. No up charges were conveyed. We left the site neat, clean and the unit tested fine. Prior to the work being completed we traded several e mails and fully discussed the project prior to coming out and doing the work. We would like to thank the customer for taking the time to submit the nice report."

"This customer researched attic fans thoroughly. We provided all the information we could, makes, model numbers, cut sheets, etc.. They decided to have us put in one of the two brands we recommended. The job went has expected and the customer was happy with the work. We go the distance for our customers no mater what the cost of the project may be. We work well with customers that know exactly what they want to customers that are novices. Thank you for the nice report and enjoy the attic fan."

"We have done 4 calls for this customer. The last 2 were done by Alex. He started working with us back in 2005. The last call was to service 2 furnaces under our service agreement program. He cleaned both units and all was working well at the time. The service agreement program includes a Spring a/c cleaning and a Fall furnace cleaning. It also includes discounts on parts and emergency labor. For our customers that have units over 5 years old we recommend the program. Thanks for the nice report."

"We had a customer try one of those duct cleaning specials a few years ago. The company came out with a leaf blower and a shop vac. Also they tried to charge more money of course. The bottom line is that you get what you pay for. We have 3 real duct cleaning machines that cost over 12k each. The method is proven and we never up charge. We also include free deodorizer called Proliminator. It is a high quality product, not a can of store bought deodorizer. Lastly we spend time to get the job done once and right, so it will last for a long while (up to and sometimes beyond 10 years). Please see our web site duct cleaning page, a full video is there that will show you how it is done properly. Thanks for the a's and b's."

"We take pride in offering our customers what they need. This customer bought from Angie's list and we confirmed the size that was needed. After confirmation we booked the job and completed the install in about 4 hours. The job went has planned and there were no hidden extra charges. At our company we feel that the customer should consider how long they are going to be in the home. If they are considering a move within the next 5 years, then a basic unit should be fine. If they are going to be in the home for more than 8 years, then they should consider a higher efficiency unit. Thank you for the nice report."

"I went out for the estimate. The homeowner was focused on the units he was interested in and wanted to take advantage of the current utility rebates. I did notice a zoning system with out a barometric damper which we corrected. The home was in very nice condition and has with all of our jobs I reminded the guys to tarp off the areas that we would come in contact with. The job was done by my son, who has worked with us the past few summers and Rich, who has been with us since 1996. Personally I have known him since 1991. Everything went had planned and we appreciate the very nice report. Thank you!"

"First thank you for the nice report Brandon does a very good job doing our duct cleanings. Typically when a customer calls to request information on one or schedule one, we direct them to our web site. Under the air duct cleaning tab there is a You Tube video there that they can watch and then fully understand the process and equipment. We feel that with the proper amount of time and the right equipment, that after our service the home should have clean duct work for about 10 years. Providing of course that the filter is properly maintained. We also do not try to up charge our customers. The price they are quoted is the price they pay. Check us out at assuredair.com and call us when you are ready."

"Thanks for the nice report. It really boils down to our workers. They have been with us for years. They are now mostly family men that appreciate having work and like working with us and for our customers. They do the work how they would do it in their own home. Plus keep things clean and neat. On our end we really strive to provide our customers with fair pricing and a lot of times I am told that are pricing is the lowest around. Hats off to both our workers and our customers, together we make a great team!"