Platinum Pools
About us
Platinum Poolcare, founded in 2007 by industry veterans James Atlas and Terry Smith, specializes in all aspects of pool design, construction and renovation, maintenance and repairs with added focus on specialty aquatic features such as waterfalls, lazy rivers, rock water applications, statuary and other luxury waterscape amenities. Platinum Poolcare has serviced and constructed pools at hundreds of high-end residential properties throughout the greater Chicagoland area as well as in Michigan, Wisconsin and Indiana. The company also services some commercial facilities, including the hydrotherapy and resistance-training pools at the Bulls, Bears, Blackhawks and White Sox stadiums and arenas. Based in Wheeling, Ill., the company’s headquarters spans 10,000 square-feet of warehouse and office space with 58 trucks, 90 employees during peak season, and one of the industry’s largest onsite replacement parts inventory for quick fixes.
Business highlights
Emergency services offered
18 years of experience
Services we offer
Landscaping, Landscaping - Lighting. Painting - Exterior. Plastering. Pool & Spa Service and Repair. Remodeling - General.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.412 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 25% | ||
| 0% | ||
| 0% | ||
| 8% |
Showing 1-12 of 12 reviews
Charles C.
Jun 2014
Very very pricy for what they did. Calling you crazy for monthly payment. Stay away from them. They don't deserve to be in business
Response from Platinum Pools
"We apologize that you felt the price given was worthy of giving us an “F” mark, as well as an overall grade of “F”. We did provide a clear, written proposal in advance of performing any work; which was signed and acknowledged, by the way; stating our scope of work and pricing, with no surprises. We do call to collect money on accounts that do not pay in a timely manner. We apologize if that seems unprofessional, but as with any business, timely payment of invoices due help us maintain the highest quality service that we can provide. If you feel that you didn’t get a good value for the service provided, then we clearly failed in our endeavor to give you the highest quality product and service at a fair price. We see that we received a “B” for Quality, Responsiveness, and Punctuality, yet an “F” overall. If you could give us specific reasons why you didn’t feel that we earned a higher grade, we would be happy to address those with you in this open forum."
Michael M.
Jun 2014
We wanted a quality pool and service provider, in everything we do I rely on the word of mouth and reputation.
Online I found things were very positive, by exper. with their sales person was not always and quot;the factsand quot;
Many times going back and forth is not the way I see this, it is a lot of money for a pool, and
I did not feel like a valued customer, more of a target to get $$$ from
After working with the owner and some staff, things improved, but be very careful in what you sign
get all the details, and use an attorney
Online I found things were very positive, by exper. with their sales person was not always and quot;the factsand quot;
Many times going back and forth is not the way I see this, it is a lot of money for a pool, and
I did not feel like a valued customer, more of a target to get $$$ from
After working with the owner and some staff, things improved, but be very careful in what you sign
get all the details, and use an attorney
Response from Platinum Pools
"We are genuinely sorry that the experience of working with us warranted your taking the time to post this sub-standard rating and review. We are constantly endeavoring to improve our level of service. To that and, could we humbly impose additionally on your valuable time, by asking you specifically what we could have done better to earn a higher review from you? We appreciate you taking the time to post about your experience, and we hope that we are able to learn from it so that we are better able to serve our customers in the future."
Carol K.
Feb 2013
repairs done well. pool cleaned regularly and well
Response from Platinum Pools
"Thank you [member name removed] for your kind review."
Linda G.
Jan 2013
They do a beautiful job. Their service is outstanding. If I call with a problem they are either there that day or the following day. They get it taken care of.
Response from Platinum Pools
"Thank you [member name removed] for your sparkling review! Much appreciated."
DANIEL C.
Dec 2012
Their work is consistently very good. They do good repairs on difficult problems and their maintenance service is consistently top quality.
Response from Platinum Pools
"[member name removed], your kind review is much appreciated!"
STACEY S.
Sep 2012
Platinum pool is difficult to deal with. The gal who answers the phone is gruff and acts like you are bothering her each time you call. If you have a problem with your pool, it can take 2-3 days for them to come and check it and another 2-3 days for any real repairs to take place. The weekly maintenance was well done, so as long as your pool has no issues, they are fine.
Response from Platinum Pools
"[member name removed], we are sorry that you had a less than stellar experience. We have brought in some new people in an administrative role to address your first issue, and we do have 24-hour on-call maintenance. We always endeavor to address issues as quickly as possible, and hopefully your experience has improved. We are not perfect, but always trying to get better. Thanks for your review!"
Jewell M.
Jul 2012
Their service is excellent.
Response from Platinum Pools
"Mr. and Mrs. [member name removed]: Thank you so much for your kind review! We truly appreciate it."
Carol C.
Nov 2011
Very well.
Response from Platinum Pools
"Thank you [member name removed] for your kind review. We look forward to serving you for many years to come."
Patricia K.
Mar 2011
I found Platinum Pool from Angie's List, and I was thankfully super impressed with every single aspect of their company. We have an old pool that needed total refurbishing, Platinum Pool is the only company that truly new expertly every aspect of the work from equipment, electrical, plumbing, diving board, tiling, plaster versus paint, etc. They took expert care and skill every step of the way. We could not have been more happy with Tony Smith and each and every person of Platinum Pool.
Response from Platinum Pools
"Thank you [member name removed] for your kind review!"
Tobi P.
Dec 2010
They fixed it quickly for the price they quoted. It was a regular service call with nothing unexpected. I was not particularly impressed. They were professional, efficient and met my expectations. They were on time.
Response from Platinum Pools
"Thank you [member name removed] for your kind review!"
DANIEL C.
Oct 2010
Outstanding job, done well at every step. Tony Smith and the Platinum staff get all the details right the first time. Fair pricing (not the cheapest), but certainly the best and well worth it. I plan to use them next spring to replaster the entire pool. Strongly recommended.
Response from Platinum Pools
"[member name removed], thanks so much for your kind review."
Daniel K.
Feb 2008
Communication, communication, communication! What more can one say. Aquatech/Terry Smith was very accommodating: We had a tight schedule to be ready for a Christmas Party and they delivered. Work was completed in about 3 weeks. Good project organization, from product ordering/delivery to installation and workforce scheduling. Well practiced and proficient team advised and followed through to the end product. Office personnel was helpful to answer questions and reliable to dispatch messages to engage a timely response. Quality materials and professional results! Call and ask for Terry Smith he will set you up!
Response from Platinum Pools
"[member name removed], thank you for your awesome review! It was very thorough, and very kind. We love it!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Platinum Pools is currently rated 4.4 overall out of 5.
Platinum Pools accepts the following forms of payment: CreditCard
Yes, Platinum Pools offers free project estimates.
No, Platinum Pools does not offer eco-friendly accreditations.
No, Platinum Pools does not offer a senior discount.
Yes, Platinum Pools offers emergency services.
No, Platinum Pools does not offer warranties.