Discount Heating and Cooling

Long time customer of Discount Heating. We had an issue with our Nest thermostat and Doug was very patient in helping us to resolve the issue on Friday evening at ~10 pm. Whenever we have an issue or question, the Discount Heating team has been there for us.

Very professional.

Requested a call with Angie's List on Monday. The called me back in an hour. Service tech came out on Tuesday and confirmed replacement needed. Install techs came out on Thursday morning and installed a new Carrier setup. Fair price and was done in a couple of hours. This is pretty fast turn around for being in summer time and it being busy. Very happy and nice and cool again,

Went great

Very well. Got an excellent price and next day installation.

Thursday night our air conditioner died. First thing Friday morning I spoke to Steve and agreed on installation terms which included same day installation. Friday afternoon Gary, Tyler and Jack arrived and within a short time I had new a/c. What is important is how we were treated. From Kathy who first took my call until the job was finished I was treated with respect and friendly professionalism. Frankly most businesses I have talked to can learn from how Discount Heating and Cooling conducts their business. I'm trying to avoid hyperbole, but these guys were 5 star across the board. I did not tell them that air conditioning is critical in our home for medical reasons. The way this job was handled it was as though they knew. I was just another customer. I have no reservations at all to recommend them.

The job went well. It was a difficult job because the air handler and duct work is in the attic due to having boiler heat and little space in the attic as it is shallow. Duct work and 10 registers were added. Most old registers were used for returns as the old system only had one large return. We now have improved air flow in the bedrooms because before when bedroom doors were shut the cooling was just so-so. They were very responsive to our emails and phone calls. I would hire them again.

The are very good people. They do not tell you to do stuff that's unnecessary. It is a family owned company but it is big enough that if you have an emergency, they can do it right away. They've always done a good job.

Doug and Tom arrived on the date & time agreed upon. They were both extremely professional and knowledgable. They completed the job successfully and efficiently. The area was cleaned up upon completion of the work and the furnace is operating efficiently. They did a great job.

Steve came out and give the most competitive price among all bidders. Installation went smoothly. One of the things I wanted to make sure was that the Nest I have works with the new Carrier furnace. Steve noted this on the work order and the tech worked to make it happen (there was some additional Nest setup for the 2-stage blower). The only thing was the tech forgot to set the dip switch inside the furnace to let the Nest drive the 2-stages, hence the "B" grace for quality. Otherwise everything went smoothly. Steve and his team is great to work with, responsive, and honest. Highly recommended.

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The service was good,

Steve and his crew replaced our furnace and a/c and did a great job. The installers were very courteous and professional. When I was getting various estimates from contractors, I was very impressed with the knowledgeable information Steve provided.

They did a great job

Fine-just a routine maintenance. Will use them again. Mentioned their service plan, but no hard sell.

Brian came out on 7/17 on time and replaced the motor and run capacitor. No drama and no issues. Now that is how service should be done. The ancient AC is back in business just in time. They will be the first people I call in the future for servicing the unit as my regular AC guy retired last year.

The thing that stands about this company is they are very proactive and responsive.

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fine-efficient and courteous

They were excellent. They worked with me and always called me back, and I felt that they really cared.

Absolutely outstanding experience!!!!! New A/C & coil also 75 gallon water heater (replacement of both) Great installation - their installers were courteous, hard working and went out of their way to maintain a clean environment as they went in and out of the house. It was a difficult installation because of the removal of the old water heater...and they did a fantastic job. In and out...in just 3 hours...could easily been an all day job. Owner is awesome to work with. HIGHLY RECOMMENDED!!!!

I have used them for years. I have an annual plan with them. The guy is scrupulously honest and gives great service.

Possible the best experience with a contractor so far, worked with Doug over the phone on Sunday and he helped me troubleshoot my problem and game me instructions to try and fix it myself. He was upfront with price difference between emergency call and regular, their parts supplier was closed on Sunday so I opted to wait until Monday before having them come out. Turned out parts needed to be replaced. My furnace was still under warrantee and discount brought the replacement parts on monday and repaired the furnace with no issues. There was a charge for diagnostic, labor and warrantee processing and I didn't have to do anything else.

Good service

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