Comfort Masters Service Experts
About us
Comfort Masters Service Experts Heating & Air Conditioning is proud to have been serving the Wheeling community for over 45 years. Our NATE-certified technicians are skilled and qualified to repair, service, and install all the major brands of furnaces, air conditioners, and indoor air quality equipment. We are here for you 24/7/365 so if you need your seasonal AC tune-up or your furnace decides to quite in the middle of winter, we are just a call away. Call 847-250-6729 to schedule your annual HVAC tune-up or request an indoor air quality analysis. We can't wait to hear from you!
Business highlights
Emergency services offered
56 years of experience
Services we offer
Residential and commercial air conditioning, attic insulation, duct cleaning, green solutions & HVAC installation., heating, indoor air quality
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.4168 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 11% | ||
| 5% | ||
| 4% | ||
| 7% |
Showing 1-25 of 168 reviews
Lori C.
Apr 2025
Do not hire this company for anything related to gas piping. Supposedly one of their best technicians, Spencer could not figure out how to fix a gas leak. Day one, Spencer comes out with a gas sniffer that was continuously beeping. This is a indicator that his gas sniffer was not working properly, and/or needed batteries. Peoples Gas, who was there before Spencer, used a gas sniffer that identified where the slight leak was with a working gas sniffer that only beeped where the leak was detected. Spencer then goes to the basement and pulls off the safety lock that Peoples Gas had placed when turning off the gas. Spencer lied and said he needed the gas on to check for the leak. If Spencer had proper equipment he would have been able to check for the leak, not having had to remove the safety lock. Spencer left the job, stating the leak was no longer detected and to call Peoples Gas. Peoples Gas came out & took photos of the gas meter where Spencer removed their lock. Peoples Gas again identified same pipe that still had slight leak. Day 2, Spencer comes to repair gas leak. He replaced a T pipe. He then says job is complete and to call Peoples Gas. Once again since Spencer was not experienced to repair a gas leak, Peoples Gas still detected a gas leak. Peoples Gas identified that Spencer did not use the correct pipe dope when installing the T pipe. Peoples Gas had the correct pipe dope and left it for Spencer to redo his work. Spencer, on his 3rd visit, removed the T pipe, cleaned off the incorrect pipe dope and used the pipe dope that Peoples Gas had left. Spencer once again said to call Peoples Gas. Peoples Gas came out for their 4th visit and was finally able to turn the gas back on. This was an easy job since this is a first floor 2 Bedroom condo with one bath. Nick, the Operations Manager stated Spencer was their best technician and that no charges would be adjusted. Nick indicated Peoples Gas does not use proper equipment and that the safety lock is always removed. Nick insisted Spencer had proper equipment, however clearly he did not if Peoples Gas had to come out 4 times. Peoples Gas identified that Spencer was using the wrong pressure gauge, resulting in inaccurate gas readings. Read the other one star reviews. This company is not consistent of having qualified technicians do the work.
Steven B.
Jun 2023
Comfort Masters has always provided great service for my household. They did a super job installing a new furnace and A/C system in 2016, and have taken good care of it each year since. Today, John Coleman paid his first visit and performed the air conditioning maintenance, along with checking all furnace components, as well. As I've come to expect from Comfort Masters, John was thorough, careful, respectful and quick, getting it all done in a timely manner. My thanks to John and Comfort Masters for a job well done.
Response from Comfort Masters Service Experts
"Thank you for your kind words! We strive to provide excellent service and are thrilled to hear that was reflected during your recent experience with our team of experts!"
Ernest R.
Nov 2020
Standard service items neglected.
Response from Comfort Masters Service Experts
"We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at [email protected] with your full name on the account, address and phone number and we will follow up with you."
Christine R.
Mar 2020
The service technicians were polite and knowledgeable.
Richard H.
Aug 2019
First let me say that I have used them in the past and I found their other techs to be professional. I have used and use Angie list when I found Comfort Masters. Made the appointment a week in advance for between 12 and 2pm, their office called and said tech was running late and is 3pm ok. Well furnace is not running and I had use them before so I will wait. The reason I called Comfort Masters was to fix my AC and only charge me for what it takes to fix my AC. Guy shows up a little after 3pm, I said so your running a bit late he said I am not late. So while the tech is examining the furnace and we are discussing age he says that I could lease a new unit for $99.00 a month. Ok, so $99.00 a month for AC and furnace, he said no that is the starting point mine would probably be $160 - $170.00 a month, but it includes everything. Wow same price as a Honda car lease. If I am interested I can contact the company and the leasing rep would come out. Really! $165.00 a month for 12 month = $1,980.00 x 10 years $19800.00 vs lets say $7000.00 unit with low interest loan lets add 10% (simple) interest over 5 year $7700.00 / 60 months $123.33 a month and I own the unit. What if I sell do I still pay rent, maybe the new owner will be happy to pay my lease. Anyways there are more question then answer so forget the lease. You can see how leasing does not make sense, however this did trigger my mind to think that this is just a "screw me" lease from a company I thought I trusted. So he tells me what I need and he will give me an estimate in a little while. Goes to his truck and 15 minutes later presents me with an estimate for $1,000.00 for what it says he is recommending . Recommending $1,000.00 for a non itemized grouped together quote. I needed my AC to work and do I need the $1,000.00 he is recommending, I think I need a capacitor (not sure as of this writing) but if there is no proof I need a motor and fan on a 23 year old unit why would I spend the additional money til it was absolutely proven. Plus I had the fan replaced by them a year or 2 ago so I probably need to buy another one (really!) cause the tech recommends I buy another one. Really, maybe he needs to buy me the fan I paid $400.00 installed a year or two ago. Well any how none of this made any sense to me. I paid the $85.00 inspection fee. The $1,085.00 listed is for the quote and the RECOMMENDED repairs I do not know if they even credit back the $85.00 quote if I do $1,000.00 recommended repair/replacement. I have lost may faith in Comfort Masters of Wheeling Illinois.
Response from Comfort Masters Service Experts
"[Member Name Removed], we regret that you have concerns and would like to gather more information. Please contact us at [email protected] with your full name on the account, address and phone number and we will follow up with you."
Jeanette S.
Sep 2017
I have had a contract with them for 38 years. They installed our unit years ago. They are very good. They check everything and make sure it is in good shape. If anything needs a little part or service of some kind they will do it right then. We have not had any major problems. It takes 45 minutes to an hour for one technician to complete his check up.
Response from Comfort Masters Service Experts
"We appreciate your business and thank you for this great review!"
Mary W.
Aug 2017
They came out to do routine maintenance and they replaced a part that was failing. I would say the charge just about as much as everybody else does. They said 8:00 and they were here at 8:00. I keep going back to Comfort Masters for the convenience and the past experience. I don't believe they have ever steered me wrong. They are pretty thorough. It was less than 2 hours to complete the job. I can't think of anything right off the bat that they need to improve on.
Response from Comfort Masters Service Experts
"We appreciate your business and look forward to continue working with you!"
Joyce P.
Jul 2017
We've used them for the past 5 years.
Maureen J.
Apr 2017
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Response from Comfort Masters Service Experts
"Thank you for choosing us for your new air conditioning system!"
Maureen J.
Apr 2017
They are good. They handle the maintenance for our heating and air conditioning with a annual service agreement. The service agreement also covers free service calls. You can tell that some of the younger workers haven't been at it that long and some try to push sales on you. The seasoned workers are very good. They are good at leaving the area clean when they are finished.
Response from Comfort Masters Service Experts
"We appreciate your business and thank you for being a PLUS customer!"
Susin G.
Mar 2017
unknown
Response from Comfort Masters Service Experts
"Thank you for this great rating!"
THOMASYNE H.
Jan 2017
Not well. See above for the explanation of what happened. .
Response from Comfort Masters Service Experts
"We apologize for your experience and would appreciate the opportunity to talk to you about your concerns. Please contact us at CustomerService(at)ServiceExperts.com with your phone number and we will have someone follow up with you. We look forward to hearing from you."
Harold W.
Jan 2017
Great, on time and very professional. Looked over the furnace, confirmed the items the I already knew, brought other/new items to my attention. Checked the thermo-couple was clean, showed me how the gas regulation valve might be having issues (and what symptoms to look for). Demonstrated how the thermostat is causing some issues (did't sell me one but pointed me to hardware store for more options). NOTE: The furnace is over 15 years old and we will probably replace it this year or next. The work was performed on a weekend as we thought the furnace was going out (intermintant service).
Response from Comfort Masters Service Experts
"Thank you so much for taking the time to write this review! We truly appreciate your business and look forward to continue working with you!"
Harold W.
Dec 2016
Very Good, showed up when they said they would, performed an inspection, found the issue (bug crawled in between the contact of the compressor switch), replaced the component (shorted/fused contacts in the switch), checked the health of the system (over 15 years old!) and got it operating again.
Response from Comfort Masters Service Experts
"We appreciate you choosing us for your home comfort needs and thank you for this wonderful review!"
Susan P.
Nov 2016
The service men have been professional. If they are running late they are sure to call to let you know. They always call when they are on the way. They were running late once last year and called to let me know. I was not able to stay but they were very accommodating, apologetic and extended my service agreement.
Response from Comfort Masters Service Experts
"Thank you so much for being a PLUS customer! We truly appreciate your business and look forward to continue to provide your heating and cooling services."
Thomas W.
Sep 2016
unknown
Response from Comfort Masters Service Experts
"We appreciate you choosing Comfort Masters Service Experts for your home comfort needs and we look forward to continue working with you!"
Nancy D.
Jul 2016
The price was an A because we went through Costco. They got a good deal for us. They did a good job, but we spent a lot of money on the system. One of the pipes was leaking and it took a couple of calls and service visits before they actually solved the problem.
Response from Comfort Masters Service Experts
"Thank you for this great review and for your patience while we worked to resolve your plumbing issue. We appreciate you business and look forward to continue working with you!"
THOMASYNE H.
Jul 2016
unknown
Response from Comfort Masters Service Experts
"We are very disappointed to hear that the member has regrets with her purchase. A purchase of some of the highest efficiency and state of the art comfort heating and cooling equipment is a long term investment. Not only was it an investment in energy efficiency and comfort but also reliability. The manufacturer of this equipment was recently listed as one of the highest quality producers of HVAC equipment in a well-known national consumer publication. Also included with this purchase was state of the art Wi-Fi controls and highly rated air purification systems which are rated as one of the best buys by a leading consumer publication. With all of this tax credits and rebates (1100.00) were available because of the potential energy savings. She was given several choices that crossed the spectrum of price and quality and it was ultimately her decision to make. Her decision was of top quality and that is what was provided by as agreed upon. We pride ourselves in allowing our customers to make their own decisions and then focus on executing the service and installation to the highest quality possible. We have received no complaint of workmanship or quality since the date of the install and stand ready to address any issue that may arise. It is our hope that over time she will have a different view as she realizes the benefits of the investment she made."
Teriann P.
May 2016
unknown
Response from Comfort Masters Service Experts
"Thank you for this great review!"
SUSAN L.
Feb 2016
unknown
Response from Comfort Masters Service Experts
"Thank you for this great review! We appreciate your business!"
Marjorie F.
Jan 2016
unknown
Response from Comfort Masters Service Experts
"Thank you for taking the time to write this great review. We appreciate your business and look forward to continue working with you!"
Pam O.
Jan 2016
unknown
Response from Comfort Masters Service Experts
"Thank you for taking the time to write this review. We appreciate your business and look forward to continue working with you!"
Janet C.
Dec 2015
unknown
Response from Comfort Masters Service Experts
"Thank you for taking the time to write this review. We appreciate your business!"
Lora L.
Nov 2015
unknown
Response from Comfort Masters Service Experts
"Thank you for taking the time to write this review. We appreciate your business!"
Keith D.
Nov 2015
Service can be scheduled via internet or phone and provider always arrives within the time window promised. I have been using Comfort Masters/Service Experts for many years to service our AC/Furnace and will continue to do so. I highly recommend their dependability and timely service to others.
Response from Comfort Masters Service Experts
"Thank you for taking the time to write this review. We appreciate your business!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Comfort Masters Service Experts is currently rated 4.4 overall out of 5.
Comfort Masters Service Experts accepts the following forms of payment: CreditCard
Yes, Comfort Masters Service Experts offers free project estimates.
No, Comfort Masters Service Experts does not offer eco-friendly accreditations.
No, Comfort Masters Service Experts does not offer a senior discount.
Yes, Comfort Masters Service Experts offers emergency services.
No, Comfort Masters Service Experts does not offer warranties.