
A-1 CONTRACTORS INC
About us
A-1 Contractors business philosophy is simple, customer satisfaction through the best-built hardscape project. This philosophy is what separates us from the competition. A-1 Contractors, Inc. is a leader in the hardscape industry and has grown over the last 21 years to become the North Shores’ premier installer of brick pavers, natural stone, and concrete in the commercial and residential market. Our accomplishments have made us known as the most thorough and reliable hardscape contractor in the area. Our supervisory employees have an average of 8 to 10 years experience. All our employees are well trained, diligent, and motivated. Craftsmanship, a strict compliance to manufactures installation specifications, and attention to detail are core principles to our employees. They recognize that every project is a reflection of their abilities and A-1’s image in the industry. A-1 Contractors will establish a meeting for you with one of our professional sales staff. They will assist in the design of your project or work with an existing plan or idea you might have. From there a free estimate will be prepared, accompanied with an explanation of the installation process. From design to completion of construction you can be rest assured that A-1 Contractors will deliver a project of the utmost professionalism, craftsmanship and customer satisfaction. A-1 has grown steadily over the past 21 years and customer referrals have been the key to our success. 95% of our business is built on customer referrals. We believe the strongest sales tool a company can have is “happy customers” and because of that fact, A-1 has committed itself to keeping in step with advances in technology and innovation in the hardscape industry. This kind of commitment insures continued customer satisfaction and A-1’s future success… …as we always say, “nothing sells better than a happy customer.”
Business highlights
Services we offer
Brick Paving, Natural Stone, and Concrete. We will build patios, columns, driveways and borders, entry monuments, fireplaces, grill cabinets, pool decks, retaining walls, seat walls and more. We also specialize in maintenance and repair for any of these projects., steps, walks, water features
Amenities
Free Estimates
Yes
Number of Stars | Image of Distribution | Number of Ratings |
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83% | ||
4% | ||
9% | ||
4% | ||
0% |
The first issue was that A-1 treated my job as if I were asking them a favor to do it. They had a large industrial job (apparently) going on at the same time, and kept delaying, saying they would "fit me in" when they could get to me. As if I were not paying them a full price to do the work.
The work was begun about 8 weeks after I was told it would start due to the other, larger project going on.
The workers left a mess, and damaged the concrete in my garage. I needed to call A-1 back to repair the garage and clean up.
The most aggravating part of the process was that the estimate did not include elements I would have thought would have been included in a full proposal. While the contract stated that "landscaping" was not included, A-1 considered the job complete when there was a 9-inch deep, 12-inch wide gap between the new driveway and my existing lawn. They offered to back-fill this trench around the new driveway for an additional $1,800. I hired a landscaper to fill it in for about $300.
A-1 was completely unresponsive when I complained about the trench around the driveway. They literally had no comment other than "landscaping is not included."
The driveway seems to be pretty good quality, but their customer service was abysmal.
Update: A-1replaced the rest of the driveway this summer, and -again- did a fabulous job. Kyle Egan was very responsive to me and worked with me to coordinate parking, since I could not park on the street or anywhere on the property during the driveway replacement. He kept me informed about scheduling changes that couldn't be avoided given how terribly wet this spring has been. The workers were prompt, diligent and professional. I am so impressed with how smoothly and efficiently they got everything done. I have two backyard patios that are showing their age, and when it's time to give them a makeover, I will be contacting A-1.
This is the second time I've used A-. They also installed a brick driveway for me a couple of years ago. It was on the basis of the great job they did on that project that I hired them again. And I was not disappointed.
Great company. Beautiful work. No problems. How often do you get that?
Licensing
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