Borter Heating & Air Conditioning Co Inc

Mark was really professional, polite, and answered all my questions thoroughly. Definitely recommend.

everything went fine, tech was unfamiliar with the type of boiler but once we located the manual everything went well.

They were very knowledgeable and personable, and they have a reputation in the community for high quality. We did not choose them, though, only because of the substantial price difference, which may not be an issue for some people in our area.

Excellent. They were very professional and through. Did really beautiful work. Just had an energy audit done and that man said the exhaust work was great on the high efficency furnace that was installed. We have had a service contract with them that has been fulfilled in a very timely manner.

I had another company come out for annual AC check for my 2 AC units & to get a quote to replace the furnace & AC for one zone. I had replaced the furnace & AC in 1 zone a couple years earlier but the furnace & AC in the other zone have been running rough for a couple years. The filter system was not working & the AC was not cooling properly. After the guy from this other company looked at the system & gave me the quote, he left & the AC was no longer working. It wouldn’t even turn on. After a few days of high temps & that company not returning my calls, I finally called Borter to set up an appt to get a quote. Steve, the owner, came out a couple days later. He inspected the system, answered my questions & prepared a quote. I had already done my research so & I signed the proposal on the spot & booked the job for 2 weeks out. That same day Steve sent out a tech to try to repair my AC for the interim. The tech spent 2+ hours & managed a makeshift repair to carry me through! Finally a company that provides service & not just sales & installation! They also pulled the permit for the job & filled out & submitted all rebates. The techs that removed the old & installed the new equipment were prompt, polite & hard working. The work took 2 days. They discovered inadequate support for the equipment in the attic & spent unplanned time & materials reinforcing a platform at no additional cost. It’s been about 5 weeks & all is going well. I already made my fall appt for my annual furnace tune up & will be joining their maintenance plan.

Great service, great work.

I have them come out twice a year once to check my furnace and once to check my air conditioner. I don't know what you call it. There is nothing wrong with my furnace but I have them check it annually. They do a great job.

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I spent $450. I felt as though they over charged me. I got the impression that the technician who did the work was an independent contractor who called his own price.

Extremely well. The workers were efficient and clean.

They did a very professional job They were here to do the work on the day promised. They were very conscientious of my home using the foot slippers to avoid messing up my ruga and floors

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call and spoke to someone about my job. I don't think there is a common wire for power so would need the Nest professionally installed and clean/inspect the boiler. Never received a call back. Didnt give an F as we all have bad days.

When our air conditioning system failed during a heat wave Borter Heating and Air Conditioning responded in about 30 minutes! Brett and John quickly tested and diagnosed the problem as a shorted out compressor unit in our 15+ years old system, thus replacing the failed system with a new one was the logical solution. Steve Borter worked with us to fully explain our options for this unscheduled event and helped us decide on the right new system and affordable pricing for our size home. Brett and John installed the new system the same day and do an outstanding job, albeit running into unexpected issues that required extensive troubleshooting involving our existing furnace electronics. They ended up working longer than expected and finished the job after extraordinary efforts to diagnose and replace a circuit board that had also failed - even using parts that we were not charged for. If it was not for Brett's professionalism, work ethic, courtesy and knowledge, and John's likewise expertise we would have ended up also replacing our furnace system and likely having to wait longer for parts and more installation/additional expense issues. We cannot say enough great things about Steve Borter and his colleagues' excellent service, wonderful, professional staff and commitment to doing right by their customer. They deserve the highest rating possible and we can unequivocally recommend Borter to anyone looking for uncommonly excellent, professional service, and honest advice and pricing. You won't be disappointed!

It took me 25 years to be able to afford them, but you get what you pay for. New boiler should last 30 years. House is clearly more comfortable with outside air intake to this boiler. Natural gas costs may have even gone down a bit from previous 95% high efficiency boiler. Borter was the only firm that could service my previous boiler correctly and they did the service for a reasonable fee.

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We've been very pleased with their service. The price is very reasonable.

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They are neat.  When you call they come right away.  They do their job and you don't have to call them back.  They leave the area clean.  They are awesome.